Hysbysiad dyfarnu contract
Canlyniadau'r weithdrefn gaffael
Adran I:
Endid
contractio
I.1) Enw a chyfeiriad
Hampshire County Council
The Castle
Winchester
SO23 8UJ
UK
Person cyswllt: Samantha Pullinger
Ffôn: +44 1962847826
E-bost: samantha.pullinger@hants.gov.uk
NUTS: UKJ3
Cyfeiriad(au) rhyngrwyd
Prif gyfeiriad: http://www.hants.gov.uk
I.4) Y math o awdurdod contractio
Awdurdod rhanbarthol neu leol
I.5) Prif weithgaredd
Gwasanaethau cyhoeddus cyffredinol
Adran II: Gwrthrych
II.1) Cwmpas y caffaeliad
II.1.1) Teitl
Temporary COVID-19 Welfare Call Centre
Cyfeirnod: AS15525
II.1.2) Prif god CPV
79512000
II.1.3) Y math o gontract
Gwasanaethau
II.1.4) Disgrifiad byr
This contract is for the provision of a temporary call centre to provide information, advice and signposting for residents of Hampshire in relation to COVID-19. In particular the service will focus on those individuals advised to self-isolate for an extended period of time and their families.
The Council does not have the capacity to provide this service itself and is therefore purchasing call centre capacity from a supplier has existing infrastructure and workforce who can deliver this service.
II.1.6) Gwybodaeth am lotiau
Mae’r contract hwn wedi’i rannu’n lotiau:
Na
II.1.7) Cyfanswm gwerth y caffaeliad
Gwerth heb gynnwys TAW: 900 000.00 GBP
II.2) Disgrifiad
II.2.3) Man cyflawni
Cod NUTS:
UKJ35
Prif safle neu fan cyflawni:
The call centre selected is located in Romsey but the service will be available to all residents of Hampshire.
II.2.4) Disgrifiad o’r caffaeliad
This service is being directly awarded to Impact Call Centre in accordance with Regulation 32(2)(c).
This procurement meets the requirements for this provision as follows:
There is a genuine reason for extreme urgency
The rapid spread and significant impact of COVID-19 is unprecedented on a global scale and the impact on Hampshire residents is immediate. New information and guidance are being issued by Central Government on a daily basis. It is imperative that the Council is able to provide advice and information to support the public health agenda and national response strategies as soon as possible, as well as to be able to maintain the wellbeing of individuals being asked to self-isolate for extended periods.
Events leading to the need for extreme urgency are unforeseeable
The unprecedented nature of this crisis is such that it is impossible to foresee what will happen even on a day to day basis. Furthermore, it is not possible to make realistic predictions based on the experiences of other European countries as these are also evolving and changing on a daily basis.
It is impossible to comply with the usual timescales or procurement routes
As stated above, Central Government’s response to the COVID-19 outbreak is changing on a day to day basis and the disease itself is progressing too quickly to permit a normal tender process to be undertaken. If the Council were to attempt to do so it would not be able to provide an appropriate and timely response to Hampshire residents and would therefore be seen as derelict in its duty of care.
The situation is not attributable to the Council
COVID-19 emerged and spread from China. The Council has not done anything which may be said to have contributed to its spread. Additionally the Council is seeking to act at the earliest opportunity following the announcement of potential mass self-isolation by Central Government.
II.2.5) Meini prawf dyfarnu
Maes prawf ansawdd: The sole criterion used was the supplier's ability to provide the service, including the number of call centre agents required, within the Council's extremely short timescales.
/ Pwysoliad: 100
Price
/ Pwysoliad:
0
II.2.11) Gwybodaeth am opsiynau
Opsiynau:
Na
II.2.13) Gwybodaeth am Gronfeydd yr Undeb Ewropeaidd
Mae'r broses gaffael yn gysylltiedig â phrosiect a/neu raglen a ariennir gan gronfeydd yr Undeb Ewropeaidd:
Na
II.2.14) Gwybodaeth ychwanegol
The Council's sole criteria for selecting a suitable supplier were that the supplier be located in Hampshire and capable of providing the capacity required at very short notice. The supplier also had to be willing to take on a short term contract. Only one supplier met these criteria, and therefore price did not become a criteria.
Section IV: Gweithdrefn
IV.1) Disgrifiad
IV.1.1) Y math o weithdrefn
Dyfarnu contract heb gyhoeddi galwad am gystadleuaeth yng Nghyfnodolyn Swyddogol yr Undeb Ewropeaidd ymlaen llaw
Cyfiawnhau'r weithdrefn ddyfarnu a ddewiswyd:
Brys eithafol yn sgil digwyddiadau nad oedd modd i’r awdurdod contractio eu rhagweld ac yn unol â’r amodau llym a nodir yn y gyfarwyddeb
Esboniad
This service is being directly awarded to impact call centre in accordance with Regulation 32(2)(c).
This procurement meets the requirements for this provision as follows:
There is a genuine reason for extreme urgency
The rapid spread and significant impact of COVID-19 is unprecedented on a global scale and the impact on Hampshire residents is immediate. New information and guidance are being issued by Central Government on a daily basis. It is imperative that the Council is able to provide advice and information to support the public health agenda and national response strategies as soon as possible, as well as to be able to maintain the wellbeing of individuals being asked to self-isolate for extended periods.
Events leading to the need for extreme urgency are unforeseeable
The unprecedented nature of this crisis is such that it is impossible to foresee what will happen even on a day to day basis. Furthermore, it is not possible to make realistic predictions based on the experiences of other European countries as these are also evolving and changing on a daily basis.
It is impossible to comply with the usual timescales or procurement routes
As stated above, Central Government’s response to the COVID-19 outbreak is changing on a day to day basis and the disease itself is progressing too quickly to permit a normal tender process to be undertaken. If the Council were to attempt to do so it would not be able to provide an appropriate and timely response to Hampshire residents and would therefore be seen as derelict in its duty of care.
The situation is not attributable to the Council
COVID-19 emerged and spread from China. The Council has not done anything which may be said to have contributed to its spread. Additionally the Council is seeking to act at the earliest opportunity following the announcement of potential mass self-isolation by Central Government.
IV.1.8) Gwybodaeth am Gytundeb Caffael y Llywodraeth (GPA)
The procurement is covered by the Government Procurement Agreement:
Ydy
Section V: Dyfarnu contract
Rhif y Lot: 0
Rhif Contract: AS15525
Teitl: Temporary COVID-19 Welfare Call Centre
Dyfernir contract/lot:
Ydy
V.2 Dyfarnu contract
V.2.1) Y dyddiad y daeth y contract i ben
31/03/2020
V.2.2) Gwybodaeth am dendrau
Nifer y tendrau a ddaeth i law: 1
Nifer y tendrau a ddaeth i law gan BBaChau: 1
Nifer y tendrau a dderbyniwyd gan dendrwyr o Aelod-wladwriaethau yr UE: 0
Nifer y tendrau a dderbyniwyd gan dendrwyr o Aelod-wladwriaethau nad ydynt yn aelodau o'r UE: 0
Nifer y tendrau a ddaeth i law drwy ddulliau electronig: 1
Dyfarnwyd y contract i gr?p o weithredwyr economaidd:
Na
V.2.3) Enw a chyfeiriad y contractwr
Impact Call Centre Ltd
Unit 7, Romsey Industrial Centre
Romsey
SO51 0HR
UK
Ffôn: +44 1794230230
E-bost: sales@impactcallcentre.co.uk
NUTS: UKJ35
Cyfeiriad(au) rhyngrwyd
URL: https://www.impactcallcentre.co.uk/
BBaCh yw’r contractwr:
Ydy
V.2.4) Gwybodaeth am werth y contract/lot (heb gynnwys VAT)
Amcangyfrif cychwynnol o gyfanswm gwerth y contract/lot: 900 000.00 GBP
Cyfanswm gwerth y contract/lot: 900 000.00 GBP
V.2.5) Gwybodaeth am is-gontractio
Section VI: Gwybodaeth ategol
VI.4) Gweithdrefnau adolygu
VI.4.1) Corff adolygu
Hampshire County Council
The Castle
Winchester
SO23 8UJ
UK
Ffôn: +44 3005551375
E-bost: info@hants.gov.uk
VI.4.3) Gweithdrefn adolygu
Gwybodaeth fanwl gywir am y terfyn(au) amser ar gyfer gweithdrefnau adolygu:
In accordance with the Public Contracts Regulations 2015.
VI.5) Dyddiad anfon yr hysbysiad hwn
02/04/2020