Hysbysiad dyfarnu contract
Canlyniadau'r weithdrefn gaffael
Adran I:
Endid
contractio
I.1) Enw a chyfeiriad
London and Quadrant Housing Trust
30441R
London and Quadrant Housing Trust
Stratford
E15 4PH
UK
Ffôn: +44 3004569998
E-bost: procurement@lqgroup.org.uk
NUTS: UK
Cyfeiriad(au) rhyngrwyd
Prif gyfeiriad: http://www.lqgroup.org.uk
Cyfeiriad proffil y prynwr: https://in-tendhost.co.uk/lqgroup
I.4) Y math o awdurdod contractio
Corff a lywodraethir gan gyfraith gyhoeddus
I.5) Prif weithgaredd
Tai ac amwynderau cymunedol
Adran II: Gwrthrych
II.1) Cwmpas y caffaeliad
II.1.1) Teitl
Out of Hours Call Handling Services
Cyfeirnod: CUS00152
II.1.2) Prif god CPV
79512000
II.1.3) Y math o gontract
Gwasanaethau
II.1.4) Disgrifiad byr
LQ is one of the largest providers of affordable housing in the UK, managing over 90 000 homes in London and the south east of England. Although LQ work with over 100 local authorities, almost 80 % of our homes are located in London boroughs. LQ have the largest development programme of any Registered Provider operating in the London area. Further information about LQ Group can be found at www.lqgroup.org.uk
II.1.6) Gwybodaeth am lotiau
Mae’r contract hwn wedi’i rannu’n lotiau:
Na
II.1.7) Cyfanswm gwerth y caffaeliad
Gwerth heb gynnwys TAW: 900 000.00 GBP
II.2) Disgrifiad
II.2.3) Man cyflawni
Cod NUTS:
UK
Prif safle neu fan cyflawni:
II.2.4) Disgrifiad o’r caffaeliad
LQ is seeking a supplier with an excellent track record of providing a high standard of call handling and associated services relevant to the scope of the specification. The supplier will delivering the required services to customers in the UK comparative to the size and complexity of LQ. Managing telephone calls from LQ's customers (or persons acting on their behalf) outside of LQ's normal operating hours. The supplier shall provide an 'Out of Hours' (OOH) telephone call handling service (Services) for residents of LQ and other organisations who LQ take Inbound Calls from on behalf of such as LQ Energy, LQ Living and Triathlon Homes who require LQ offered services such emergency repairs or urgent assistance for situations that have arisen. The services shall include other methods of contact such as webchat (this is not-exhaustive) as proposed by any successful bidder. In providing the services the supplier shall be required to make outbound calls also and may also be required to provide an Inbound calls overflow facility during LQ's normal operating hours. TUPE is considered by the incumbent supplier to apply to the ongoing provision of these services. Any successful bidder will be expected to contract with LQ using the form of tender supplied with the procurement documentation (once updated to include the specific details of the successful bid). Please see the procurement documentation for all information. Enquiries may be made through the correspondence facility of LQ's eSourcing portal intend available at: https://in-tendhost.co.uk/lqgroup/aspx/Home
II.2.5) Meini prawf dyfarnu
Maes prawf ansawdd: Quality
/ Pwysoliad: 70 %
Price
/ Pwysoliad:
30 %
II.2.11) Gwybodaeth am opsiynau
Opsiynau:
Ydy
Disgrifiad o’r opsiynau:
A potential for Inbound Calls overflow facility to be included in the contract. Indicative volumes are to be included in the evaluation. Please note the procurement documentation for more information.
II.2.13) Gwybodaeth am Gronfeydd yr Undeb Ewropeaidd
Mae'r broses gaffael yn gysylltiedig â phrosiect a/neu raglen a ariennir gan gronfeydd yr Undeb Ewropeaidd:
Na
II.2.14) Gwybodaeth ychwanegol
Section IV: Gweithdrefn
IV.1) Disgrifiad
IV.1.1) Y math o weithdrefn
Gweithdrefn agored
IV.1.8) Gwybodaeth am Gytundeb Caffael y Llywodraeth (GPA)
The procurement is covered by the Government Procurement Agreement:
Na
Section V: Dyfarnu contract
Teitl: Out of Hours Call Handling Services
Dyfernir contract/lot:
Ydy
V.2 Dyfarnu contract
V.2.1) Y dyddiad y daeth y contract i ben
20/08/2019
V.2.2) Gwybodaeth am dendrau
Nifer y tendrau a ddaeth i law: 4
Nifer y tendrau a ddaeth i law gan BBaChau: 4
Nifer y tendrau a dderbyniwyd gan dendrwyr o Aelod-wladwriaethau yr UE: 0
Nifer y tendrau a dderbyniwyd gan dendrwyr o Aelod-wladwriaethau nad ydynt yn aelodau o'r UE: 0
Nifer y tendrau a ddaeth i law drwy ddulliau electronig: 4
Dyfarnwyd y contract i gr?p o weithredwyr economaidd:
Na
V.2.3) Enw a chyfeiriad y contractwr
Nationwide Property Assistance Ltd
08964573
7 The Courtyard, Buntsford Drive
Bromsgrove
B60 3DJ
UK
NUTS: UKG1
BBaCh yw’r contractwr:
Ydy
V.2.4) Gwybodaeth am werth y contract/lot (heb gynnwys VAT)
Amcangyfrif cychwynnol o gyfanswm gwerth y contract/lot: 900 000.00 GBP
Cyfanswm gwerth y contract/lot: 498 978.00 GBP
V.2.5) Gwybodaeth am is-gontractio
Section VI: Gwybodaeth ategol
VI.4) Gweithdrefnau adolygu
VI.4.1) Corff adolygu
Royal Courts of Justice
The Strand
London
WC2 2LL
UK
VI.4.3) Gweithdrefn adolygu
Gwybodaeth fanwl gywir am y terfyn(au) amser ar gyfer gweithdrefnau adolygu:
VI.4.4) Y gwasanaeth lle y gellir cael gwybodaeth am y weithdrefn adolygu
London and Quadrant Housing Trust
London and Quadrant Housing Trust
Stratford
E15 4PH
UK
Ffôn: +44 3004569998
E-bost: procurement@lqgroup.org.uk
Cyfeiriad(au) rhyngrwyd
URL: http://www.lqgroup.org.uk
VI.5) Dyddiad anfon yr hysbysiad hwn
20/08/2019