Hysbysiad dyfarnu contract
Canlyniadau'r weithdrefn gaffael
Adran I:
Awdurdod
contractio
I.1) Enw a chyfeiriad
Hanover Housing Association
Hanover House, 1 Bridge Close
Staines-upon-Thames
TW18 4TB
UK
Ffôn: +44 1784446155
E-bost: nicola.steggles@hanover.org.uk; procurement@hanover.org.uk
NUTS: UK
Cyfeiriad(au) rhyngrwyd
Prif gyfeiriad: www.hanover.org.uk
I.4) Y math o awdurdod contractio
Corff a lywodraethir gan gyfraith gyhoeddus
I.5) Prif weithgaredd
Tai ac amwynderau cymunedol
Adran II: Gwrthrych
II.1) Cwmpas y caffaeliad
II.1.1) Teitl
Technology Requirements: Lot 1 — Business Telephony and Contact Centre; Lot 2 — Customer Relationship Management and Mobile Technology.
Cyfeirnod: HHA-431
II.1.2) Prif god CPV
32524000
II.1.3) Y math o gontract
Gwasanaethau
II.1.4) Disgrifiad byr
This is a contract award notice for lot 1 only (Business Telephony and Contact Centre).
Lot 2 (Customer Relationship Management (CRM) and Mobile Working.) was not awarded.
Hanover wishes to engage with suppliers of technology to support its business telephony, contact centre, customer relationship management and mobile working objectives. Hanover sees the relationship to be one for long term partnership working together to develop solutions to improve the services it offers to its current and future customers.
II.1.6) Gwybodaeth am lotiau
Mae’r contract hwn wedi’i rannu’n lotiau:
Ydy
II.1.7) Cyfanswm gwerth y caffaeliad
Gwerth heb gynnwys TAW: 436 000.00 GBP
II.2) Disgrifiad
Rhif y Lot Lot 1: Telephony and Contact Centre
II.2.1) Teitl
Lot 1: Telephony and Contact Centre
II.2.2) Cod(au) CPV ychwanegol
32524000
II.2.3) Man cyflawni
Cod NUTS:
UK
II.2.4) Disgrifiad o’r caffaeliad
Telephony and Contact Centre.
II.2.5) Meini prawf dyfarnu
Maes prawf ansawdd: Price
/ Pwysoliad: 30
Maes prawf ansawdd: Quality
/ Pwysoliad: 70
Price
/ Pwysoliad:
30
II.2.11) Gwybodaeth am opsiynau
Opsiynau:
Na
II.2.13) Gwybodaeth am Gronfeydd yr Undeb Ewropeaidd
Mae'r broses gaffael yn gysylltiedig â phrosiect a/neu raglen a ariennir gan gronfeydd yr Undeb Ewropeaidd:
Na
Rhif y Lot Lot 2: CRM and Mobile Technology
II.2.1) Teitl
Lot 2: CRM and Mobile Technology — not awarded
II.2.2) Cod(au) CPV ychwanegol
48000000
48445000
72000000
72212445
II.2.3) Man cyflawni
Cod NUTS:
UK
II.2.4) Disgrifiad o’r caffaeliad
CRM and Mobile Technology.
II.2.5) Meini prawf dyfarnu
Maes prawf ansawdd: Price
/ Pwysoliad: 30
Maes prawf ansawdd: Quality
/ Pwysoliad: 70
Price
/ Pwysoliad:
30
II.2.11) Gwybodaeth am opsiynau
Opsiynau:
Na
II.2.13) Gwybodaeth am Gronfeydd yr Undeb Ewropeaidd
Mae'r broses gaffael yn gysylltiedig â phrosiect a/neu raglen a ariennir gan gronfeydd yr Undeb Ewropeaidd:
Na
Section IV: Gweithdrefn
IV.1) Disgrifiad
IV.1.1) Y math o weithdrefn
Gweithdrefn gystadleuol gyda negodi
IV.1.8) Gwybodaeth am Gytundeb Caffael y Llywodraeth (GPA)
The procurement is covered by the Government Procurement Agreement:
Na
IV.2) Gwybodaeth weinyddol
IV.2.1) Cyhoeddiad blaenorol mewn perthynas â’r weithdrefn hon
Rhif yr hysbysiad yn OJ S:
2016/S 244-445521
Section V: Dyfarnu contract
Rhif y Lot: Lot 1 — Telephony and Contact Centre
Rhif Contract: HHA-431 Telephony and Contact Centre
Teitl: Lot 1 — Telephony and Contact Centre
Dyfernir contract/lot:
Ydy
V.2 Dyfarnu contract
V.2.1) Y dyddiad y daeth y contract i ben
29/09/2017
V.2.2) Gwybodaeth am dendrau
Nifer y tendrau a ddaeth i law: 1
Dyfarnwyd y contract i gr?p o weithredwyr economaidd:
Na
V.2.3) Enw a chyfeiriad y contractwr
Amillan Ltd
Number One, Highlands Court, Cranmore Avenue
Solihull
B90 4LE
UK
NUTS: UK
BBaCh yw’r contractwr:
Na
V.2.4) Gwybodaeth am werth y contract/lot (heb gynnwys VAT)
Cyfanswm gwerth y contract/lot: 436 000.00 GBP
V.2.5) Gwybodaeth am is-gontractio
Section V: Dyfarnu contract
Rhif y Lot: Lot 2 — CRM and Mobile Technology
Rhif Contract: HHA-431 CRM and Mobile Technology
Teitl: Lot 2 — CRM and Mobile Technology
Dyfernir contract/lot:
Na
V.1 Gwybodaeth am benderfyniad i beidio â dyfarnu
Ni ddyfernir y contract/lot
Ni ddaeth tendrau na cheisiadau i gymryd rhan i law neu cafodd pob un ei wrthod
Section VI: Gwybodaeth ategol
VI.4) Gweithdrefnau adolygu
VI.4.1) Corff adolygu
Minister for the Cabinet Office acting through Crown Commercial Service
Rosebery Court, St Andrews Business Park
Norwich
NR7 0HS
UK
VI.4.2) Corff sy’n gyfrifol am weithdrefnau cyfryngu
Minister for the Cabinet Office acting through Crown Commercial Service
Rosebery Court, St Andrews Business Park
Norwich
NR7 0HS
UK
VI.4.3) Gweithdrefn adolygu
Gwybodaeth fanwl gywir am y terfyn(au) amser ar gyfer gweithdrefnau adolygu:
In accordance with Part 3 of the Public Contracts Regulations 2015.
VI.4.4) Y gwasanaeth lle y gellir cael gwybodaeth am y weithdrefn adolygu
Minister for the Cabinet Office acting through Crown Commercial Service
Rosebery Court, St Andrews Business Park
Nowich
NR7 0HS
UK
VI.5) Dyddiad anfon yr hysbysiad hwn
12/10/2017