Hysbysiad gwybodaeth ymlaen llaw
Hysbysiad gwybodaeth ymlaen llaw yn unig yw hwn
Adran I:
Endid
contractio
I.1) Enw a chyfeiriad
Plymouth Community Homes
IP030637
Plumer House Tailyour Road
Plymouth
PL6 5DH
UK
Person cyswllt: Procurement
Ffôn: +44 1752388145
E-bost: ProcurementMailbox@plymouthcommunityhomes.co.uk
NUTS: UKK41
Cyfeiriad(au) rhyngrwyd
Prif gyfeiriad: https://www.plymouthcommunityhomes.co.uk/
Cyfeiriad proffil y prynwr: https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/149347
I.3) Cyfathrebu
Mae'r dogfennau caffael ar gael ar gyfer mynediad uniongyrchol anghyfyngedig a llawn, yn rhad ac am ddim ar:
https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=80657&B=PCH
Gellir cael gwybodaeth ychwanegol o'r cyfeiriad uchod
I.4) Y math o awdurdod contractio
Corff a lywodraethir gan gyfraith gyhoeddus
I.5) Prif weithgaredd
Tai ac amwynderau cymunedol
Adran II: Gwrthrych
II.1) Cwmpas y caffaeliad
II.1.1) Teitl
OOH Repairs Service & Anti Social Behaviour
Cyfeirnod: LR/OOHService/024
II.1.2) Prif god CPV
79512000
II.1.3) Y math o gontract
Gwasanaethau
II.1.4) Disgrifiad byr
PCH Contact Centre provides a sensitive, efficient and cost effective service, receiving and processing enquires including the following distinct service areas:
i. Repairs
ii. Antisocial Behaviour
The service is made available to PCH customers city- wide, 24 hours a day, 7-days a week, 365 days per year. This wrap around service is designed to respond to emergency situations that may arise at any time day or night.
PCH Housing’s Contact Centre is to be supported by an Out of Hours Call Handling Service that shall respond to emergency situations that arise outside of the normal Contact Centre opening hours.
II.1.6) Gwybodaeth am lotiau
Mae’r contract hwn wedi’i rannu’n lotiau:
Na
II.2) Disgrifiad
II.2.2) Cod(au) CPV ychwanegol
79512000
II.2.3) Man cyflawni
Cod NUTS:
UKK41
Prif safle neu fan cyflawni:
Plymouth
II.2.4) Disgrifiad o’r caffaeliad
PCH Contact Centre provides a sensitive, efficient and cost effective service, receiving and processing enquires including the following distinct service areas:
i. Repairs
ii. Antisocial Behaviour
The service is made available to PCH customers city- wide, 24 hours a day, 7-days a week, 365 days per year. This wrap around service is designed to respond to emergency situations that may arise at any time day or night.
PCH Housing’s Contact Centre is to be supported by an Out of Hours Call Handling Service that shall respond to emergency situations that arise outside of the normal Contact Centre opening hours.
The Out of Hours Call Handling Service is to be operational between the hours of 19:59 & 07:01am (Monday to Friday) and between 19:59pm on Fridays through to 07:01am the following Monday morning. The service is further extended to cover all statutory holidays.
This shall include, as well as the out of hours operational requirements, an additional hours of cover for the following exceptional circumstances that may arise:
1. early handover of calls to the Out of Hour’s service on Christmas Eve and New Year’s Eve (from 12 noon or a time agreed);
2. closure of PCH Contact Centre for staff team briefing sessions (Potentially up to 2 working days a year);
3. closure of PCH Contact Centre for annual staff conference day (1 day);
4. Provide emergency cover in the event of IT failures, Sickness, adverse weather and office closures. To be mobilised within one hour.
If you have an interest is providing this service, please register your interest at: ProcurementMailbox@plymouthcommunityhomes.co.uk
II.3) Dyddiad amcangyfrifedig ar gyfer cyhoeddi’r hysbysiad contract:
01/10/2024
Section IV: Gweithdrefn
IV.1) Disgrifiad
IV.1.8) Gwybodaeth am Gytundeb Caffael y Llywodraeth (GPA)
The procurement is covered by the Government Procurement Agreement:
Na
Section VI: Gwybodaeth ategol
VI.5) Dyddiad anfon yr hysbysiad hwn
16/04/2024