II.2.3) Man cyflawni
Cod NUTS:
UKD62
II.2.4) Disgrifiad o’r caffaeliad
The Provider will offer a free to access, financially related, Universal Information and Advice
service that is available to all residents of Cheshire East. The service will be accessible
through a number of channels including face to face, telephone, email and online. As
residents are regularly presenting with complex needs that cover multiple issues, there will
be a clear single pathway to access the service to ensure that residents needs are assessed
appropriately.
Following initial contact, the Provider will assess the resident’s issue(s) and if the issue is
straightforward and can be dealt with during the initial contact they should do so, if not they
will then offer further appointments to provide more time to resolve the resident’s issue(s).
Referrals received from referring partners will need to be triaged and prioritised to support
those in greatest need first.
The universal information and advice service will:
“Provide timely, impartial and high quality support to residents in Cheshire East that require
independent, financially related advice and information.”
Overall aims and purpose of the service
• Cheshire East Council is committed to building financial resilience and inclusion by
supporting some of the most vulnerable residents in the borough, and the wider challenges
that they may be encountering.
• The Provider will provide a financially related Universal Information and Advice service to all
residents of Cheshire East. The service will be accessible via a single point of access to
ensure residents needs are assessed appropriately.
The information and advice service should be:
o free
o independent
o confidential
o impartial
o problem-solving
o accessible through a variety of channels including face to face, telephone and online.
• The service will help those accessing the service to clearly understand information, secure
their rights and support them to make informed decisions about any financially related issues
that they may have.
• The service must be available and accessible to those in greatest need and appropriate for
people with a physical disability, mental health problems or a learning disability. The service
should prioritise residents with the highest level of needs. This will include residents that
have been referred by the Council’s adult social care team, benefits and housing teams.
• The service should locate its main provision in the two main towns of Crewe and
Macclesfield, with outreach delivery in the eight care community areas and make use of the
Connected Community Social Franchise centres, libraries and relevant partner locations
II.2.5) Meini prawf dyfarnu
Price
II.2.11) Gwybodaeth am opsiynau
Opsiynau:
Ydy
Disgrifiad o’r opsiynau:
The initial term is 36 months. There are options to extend the contract of 2 x 12 month
periods at the discretion of the Council. Notice of the Council's intention to extend will be
provided in writing as per the terms and conditions
II.2.13) Gwybodaeth am Gronfeydd yr Undeb Ewropeaidd
Mae'r broses gaffael yn gysylltiedig â phrosiect a/neu raglen a ariennir gan gronfeydd yr Undeb Ewropeaidd:
Na