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Dyfarnu Contract

ID 5094524 - DfE - Invest NI - Replacement Customer Portal

  • Cyhoeddwyd gyntaf: 22 Ebrill 2025
  • Wedi'i addasu ddiwethaf: 22 Ebrill 2025
  • Cofnodi Diddordeb

     

  • Efallai na fydd y ffeil hon yn gwbl hygyrch.

  •  

Nid yw'r prynwr yn defnyddio'r wefan hon i weinyddu'r hysbysiad.

I gofnodi eich diddordeb neu gael gwybodaeth neu ddogfennau ychwanegol, darllenwch y cyfarwyddiadau yn Nhestun Llawn yr Hysbysiad. (NODER: Nid oes angen ymateb i Hysbysiadau Dyfarnu Contractau a Hysbysiadau Gwybodaeth Ymlaen Llaw fel arfer)

Cynnwys

Crynodeb

OCID:
ocds-h6vhtk-03db80
Cyhoeddwyd gan:
Invest Northern Ireland
ID Awudurdod:
AA20566
Dyddiad cyhoeddi:
22 Ebrill 2025
Dyddiad Cau:
-
Math o hysbysiad:
Dyfarnu Contract
Mae ganddo ddogfennau:
Nac Ydi
Wedi SPD:
Nac Ydi
Mae ganddo gynllun lleihau carbon:
AMH

Crynodeb

Invest Northern Ireland (Invest NI) have the requirement to replace their current MyINI Customer Portal. The current MyINI Customer Portal was launched in 2017 and was delivered as an off shoot to Invest NI’s overall Customer Relationship Management system (CRM) strategic project. Invest NI is now seeking a long-term contract to develop a next generation MyINI Customer Portal that will remain tightly integrated with its existing back-office systems (as they continue to evolve) and become the indispensable channel for Invest NI’s digital customer engagement in tight coordination with our other customer interaction channels. It is envisaged that the Supplier will be appointed in December 2024 with ‘Go-Live’ (of at least Phase 1) no later than the January 2026. Contracting for the licensing, maintenance and support will be for an initial period of 4 years from Go-Live of Phase 1, following which there will be two optional extension periods of 3 years each (4 plus 3 plus 3 yrs). There will be a break point at the end of years 4, 7 and 10 and at least 6 months prior to their expiry the client will assess whether the solution is still fit for purpose and meets Invest NI’s needs. At the end of Optional Extension Period 2 (January 2036), subject to approval and obtaining additional budget, the Client may extend the contract for a maximum 3 further periods of 12 months. Each extension shall be subject to internal review and approval and shall incorporate the support, maintenance, and upgrade/enhancement of the solution.

Testun llawn y rhybydd

Hysbysiad dyfarnu contract

Canlyniadau'r weithdrefn gaffael

Adran I: Endid contractio

I.1) Enw a chyfeiriad

Invest Northern Ireland

Bedford Square 1 Bedford Street

BELFAST

UK

Person cyswllt: SSDAdmin.CPDfinance-ni.gov.uk

E-bost: ssdadmin.cpd@finance-ni.gov.uk

NUTS: UK

Cyfeiriad(au) rhyngrwyd

Prif gyfeiriad: https://etendersni.gov.uk/epps

Cyfeiriad proffil y prynwr: https://etendersni.gov.uk/epps

I.2) Caffael ar y cyd

Caiff y contract ei ddyfarnu gan gorff prynu canolog

I.4) Y math o awdurdod contractio

Corff a lywodraethir gan gyfraith gyhoeddus

I.5) Prif weithgaredd

Materion economaidd ac ariannol

Adran II: Gwrthrych

II.1) Cwmpas y caffaeliad

II.1.1) Teitl

ID 5094524 - DfE - Invest NI - Replacement Customer Portal

II.1.2) Prif god CPV

72212445

 

II.1.3) Y math o gontract

Gwasanaethau

II.1.4) Disgrifiad byr

Invest Northern Ireland (Invest NI) have the requirement to replace their current MyINI Customer Portal. The current MyINI Customer Portal was launched in 2017 and was delivered as an off shoot to Invest NI’s overall Customer Relationship Management system (CRM) strategic project. Invest NI is now seeking a long-term contract to develop a next generation MyINI Customer Portal that will remain tightly integrated with its existing back-office systems (as they continue to evolve) and become the indispensable channel for Invest NI’s digital customer engagement in tight coordination with our other customer interaction channels. It is envisaged that the Supplier will be appointed in December 2024 with ‘Go-Live’ (of at least Phase 1) no later than the January 2026. Contracting for the licensing, maintenance and support will be for an initial period of 4 years from Go-Live of Phase 1, following which there will be two optional extension periods of 3 years each (4 plus 3 plus 3 yrs). There will be a break point at the end of years 4, 7 and 10 and at least 6 months prior to their expiry the client will assess whether the solution is still fit for purpose and meets Invest NI’s needs. At the end of Optional Extension Period 2 (January 2036), subject to approval and obtaining additional budget, the Client may extend the contract for a maximum 3 further periods of 12 months. Each extension shall be subject to internal review and approval and shall incorporate the support, maintenance, and upgrade/enhancement of the solution.

II.1.6) Gwybodaeth am lotiau

Mae’r contract hwn wedi’i rannu’n lotiau: Na

II.1.7) Cyfanswm gwerth y caffaeliad

Gwerth heb gynnwys TAW: 12 500 000.00 GBP

II.2) Disgrifiad

II.2.2) Cod(au) CPV ychwanegol

48000000

48211000

48311000

48482000

72212510

48780000

48445000

II.2.3) Man cyflawni

Cod NUTS:

UKN


Prif safle neu fan cyflawni:

Northern Ireland

II.2.4) Disgrifiad o’r caffaeliad

Invest Northern Ireland (Invest NI) have the requirement to replace their current MyINI Customer Portal. The current MyINI Customer Portal was launched in 2017 and was delivered as an off shoot to Invest NI’s overall Customer Relationship Management system (CRM) strategic project. Invest NI is now seeking a long-term contract to develop a next generation MyINI Customer Portal that will remain tightly integrated with its existing back-office systems (as they continue to evolve) and become the indispensable channel for Invest NI’s digital customer engagement in tight coordination with our other customer interaction channels. It is envisaged that the Supplier will be appointed in December 2024 with ‘Go-Live’ (of at least Phase 1) no later than the January 2026. Contracting for the licensing, maintenance and support will be for an initial period of 4 years from Go-Live of Phase 1, following which there will be two optional extension periods of 3 years each (4 plus 3 plus 3 yrs). There will be a break point at the end of years 4, 7 and 10 and at least 6 months prior to their expiry the client will assess whether the solution is still fit for purpose and meets Invest NI’s needs. At the end of Optional Extension Period 2 (January 2036), subject to approval and obtaining additional budget, the Client may extend the contract for a maximum 3 further periods of 12 months. Each extension shall be subject to internal review and approval and shall incorporate the support, maintenance, and upgrade/enhancement of the solution.

II.2.5) Meini prawf dyfarnu

Maes prawf ansawdd: AC1 Implementation Plan / Pwysoliad: 6.86

Maes prawf ansawdd: AC2 Design of Proposed Solution / Pwysoliad: 6.86

Maes prawf ansawdd: AC3 Creation, Validation Submission of Claims / Pwysoliad: 6.86

Maes prawf ansawdd: AC4 Optimising User Experience / Pwysoliad: 6.86

Maes prawf ansawdd: AC5 Configurability / Pwysoliad: 4.41

Maes prawf ansawdd: AC6 Management Vouching of Claims / Pwysoliad: 3.92

Maes prawf ansawdd: AC7 Data Architecture / Pwysoliad: 3.43

Maes prawf ansawdd: AC8 Security, Support and Maintenance / Pwysoliad: 3.43

Maes prawf ansawdd: AC9 Technical Architecture / Pwysoliad: 3.43

Maes prawf ansawdd: AC10 Timesheet Processing / Pwysoliad: 2.94

Maes prawf ansawdd: AC11 Implementation Team Experience / Pwysoliad: 6.3

Maes prawf ansawdd: AC12 Project Manager and/or Account Manager Experience / Pwysoliad: 2.1

Maes prawf ansawdd: AC13 UX/UI Resource / Pwysoliad: 2.1

Maes prawf ansawdd: AC14 Social Value / Pwysoliad: 10.5

Maen prawf cost: AC15 / Pwysoliad: 30

II.2.11) Gwybodaeth am opsiynau

Opsiynau: Ydy

Disgrifiad o’r opsiynau:

The initial Contract period is intended to run for a period of 60 months from the date of Contract award. This includes an envisaged 12 month implementation period for Phase 1 and an initial period from Go-Live of Phase 1 of 48 months 4 years.It is envisaged that the Supplier will be appointed in December 2024 with ‘Go-Live’ of at least Phase 1 no later than the January 2026.Contracting for the licensing, maintenance support will be for an initial period of 4 years from Go-Live of Phase 1, following which therewill be two optional extension periods of 3 years each 4+3+3 yrs.There will be a break point at the end of years 4, 7 10 and at least 6 months prior to their expiry the client will assess whether thesolution is still fit for purpose and meets Invest NI’s needs. At the end of Optional Extension Period 2 Jan 2036, subject to approval obtaining additional budget, the Client may extend the contract for a maximum 3 further periods of 12 months. Each extension shall besubject to internal review and approval and shall incorporate the support, maintenance, and upgrade/enhancement of the solution.

II.2.13) Gwybodaeth am Gronfeydd yr Undeb Ewropeaidd

Mae'r broses gaffael yn gysylltiedig â phrosiect a/neu raglen a ariennir gan gronfeydd yr Undeb Ewropeaidd: Na

II.2.14) Gwybodaeth ychwanegol

Note the figure detailed is the maximum budget for the delivery of Phase 1 and Phase 2 up to year 10 is £7m including VAT. The figure indicated in II.1.5 represents a maximum contract value of £12,500,000.00 excluding VAT. This is a maximum figure that reflects the potential scale of the contract and takes into account delivery of Phase 3 of the project and all of the optional extension periods available. This maximum figure also takes account of any such changes to the scope/and or scale which may result from legislative, operational and. technological developments and/or additional functions and additional services that Invest NI may be required to provide during the. contract term. These figures do not however take into account the application of indexation to charges due to increases in charges due to increases in the Real Living Wage.

Section IV: Gweithdrefn

IV.1) Disgrifiad

IV.1.1) Y math o weithdrefn

Gweithdrefn agored

IV.1.8) Gwybodaeth am Gytundeb Caffael y Llywodraeth (GPA)

The procurement is covered by the Government Procurement Agreement: Ydy

IV.2) Gwybodaeth weinyddol

IV.2.1) Cyhoeddiad blaenorol mewn perthynas â’r weithdrefn hon

Rhif yr hysbysiad yn OJ S:

2024/S 000-031854

Section V: Dyfarnu contract

Rhif Contract: 1

Teitl: Contract

Dyfernir contract/lot: Ydy

V.2 Dyfarnu contract

V.2.1) Y dyddiad y daeth y contract i ben

08/04/2025

V.2.2) Gwybodaeth am dendrau

Nifer y tendrau a ddaeth i law: 9

Nifer y tendrau a ddaeth i law gan BBaChau: 1

Nifer y tendrau a dderbyniwyd gan dendrwyr o Aelod-wladwriaethau yr UE: 0

Nifer y tendrau a dderbyniwyd gan dendrwyr o Aelod-wladwriaethau nad ydynt yn aelodau o'r UE: 1

Nifer y tendrau a ddaeth i law drwy ddulliau electronig: 9

Dyfarnwyd y contract i gr?p o weithredwyr economaidd: Na

V.2.3) Enw a chyfeiriad y contractwr

Thornacre Engineering Ltd

Stonehaven, Little Chequers

Wye

TN25 5DX

UK

E-bost: parag@thornacre.com

NUTS: UK

Cyfeiriad(au) rhyngrwyd

URL: https://etendersni.gov.uk/epps

BBaCh yw’r contractwr: Ydy

V.2.4) Gwybodaeth am werth y contract/lot (heb gynnwys VAT)

Amcangyfrif cychwynnol o gyfanswm gwerth y contract/lot: 12 500 000.00 GBP

Cyfanswm gwerth y contract/lot: 12 500 000.00 GBP

V.2.5) Gwybodaeth am is-gontractio

Section VI: Gwybodaeth ategol

VI.3) Gwybodaeth ychwanegol

Contract monitoring: the successful contractor’s performance on the contract will be regularly monitored. Contractors not delivering on contract requirements is a serious matter. It means the public purse is not getting what it is paying for. If a contractor fails to reach satisfactory levels of contract performance they will be given a specified time to improve. If, after the specified time, they still fail to reach satisfactory levels of contract performance, the matter will be escalated to senior management in construction and procurement delivery. (CPD) for further action. If this occurs and their performance still does not improve to satisfactory levels within the specified period this may be considered grounds for termination of the contract at your expense as provided for in the Conditions of Contract. In lieu of termination, CPD may issue a Notice of Written Warning or a Notice of Unsatisfactory Performance. A supplier in receipt of multiple. Notices of Written Warning or a Notice of Unsatisfactory Performance may, in accordance with The Public Contracts Regulations 2015 (as amended), be excluded from future public procurement competitions for a period of up to three years.

VI.4) Gweithdrefnau adolygu

VI.4.1) Corff adolygu

The UK does not have any such bodies with responsibility for appeal/mediation procedures. Instead; any challenges are dealt with by the High Court, Commercial Division, to which proceedings may be issued regarding alleged breaches of the PCR 2015 as amended.

Belfast

UK

VI.4.3) Gweithdrefn adolygu

Gwybodaeth fanwl gywir am y terfyn(au) amser ar gyfer gweithdrefnau adolygu:

CPD complied with the Public Contracts Regulations 2015 (as amended)... and incorporated a standstill period (i.e. a minimum of 10 calendar days) at the point information on the award of contract was communicated to tenderers. That notification provided full information on the award decision. This provided time for the unsuccessful tenderers to challenge the award decision before the contract was entered into.

VI.5) Dyddiad anfon yr hysbysiad hwn

16/04/2025

Codio

Categorïau nwyddau

ID Teitl Prif gategori
72212510 Gwasanaethau datblygu meddalwedd cyfathrebu Gwasanaethau rhaglennu meddalwedd rhaglenni
72212445 Gwasanaethau datblygu meddalwedd Rheoli Cysylltiadau Cwsmeriaid Gwasanaethau rhaglennu meddalwedd rhaglenni
48211000 Pecyn meddalwedd cydgysylltu platfformau Pecyn meddalwedd rhwydweithio
48445000 Pecyn meddalwedd Rheoli Cysylltiadau Cwsmeriaid Pecyn meddalwedd dadansoddi ariannol a chyfrifyddu
48311000 Pecyn meddalwedd rheoli dogfennau Pecyn meddalwedd creu dogfennau
48780000 Pecyn meddalwedd rheoli systemau, storio a chynnwys Rhaglenni gwasanaethu pecynnau meddalwedd
48482000 Pecynnau meddalwedd gwybodaeth busnes Pecyn meddalwedd gwerthu, marchnata a gwybodaeth busnes
48000000 Systemau pecynnau meddalwedd a gwybodaeth Gwasanaethau Cyfrifiadurol a Chysylltiedig

Lleoliadau Dosbarthu

ID Disgrifiad
100 DU - I gyd

Cyfyngiadau Rhanbarthol ar y Rhybuddion

Mae’r prynwr wedi cyfyngu’r rhybuddion ar gyfer yr hysbysiad hwn i gyflenwyr yn y rhanbarthau canlynol.

ID Disgrifiad
Nid oes cyfyngiadau ar y rhybuddion ar gyfer yr hysbysiad hwn.

Ynglŷn â'r prynwr

Prif gyswllt:
ssdadmin.cpd@finance-ni.gov.uk
Cyswllt gweinyddol:
N/a
Cyswllt technegol:
N/a
Cyswllt arall:
N/a

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