Hysbysiad contract - cyfleustodau
Adran I:
Endid
contractio
I.1) Enw a chyfeiriad
Anglian Water Services Ltd
Lancaster House, Lancaster Way, Ermine Business Park
Huntingdon
PE29 6XU
UK
Person cyswllt: Ali Gaskell
Ffôn: +44 7540120456
E-bost: agaskell@anglianwater.co.uk
NUTS: UKH
Cyfeiriad(au) rhyngrwyd
Prif gyfeiriad: www.anglianwater.co.uk
I.3) Cyfathrebu
Mae'r dogfennau caffael ar gael ar gyfer mynediad uniongyrchol anghyfyngedig a llawn, yn rhad ac am ddim ar:
https://esourcing.scanmarket.com/SupplierRegistration/NewSupplier?eventId=323528&ccsum=670171c6c7726b55dd3fcf7902480463
Gellir cael gwybodaeth ychwanegol o'r cyfeiriad uchod
Rhaid anfon tendrau neu geisiadau i gymryd rhan yn electronig at:
https://esourcing.scanmarket.com/SupplierRegistration/NewSupplier?eventId=323528&ccsum=670171c6c7726b55dd3fcf7902480463
I.6) Prif weithgaredd
Dŵr
Adran II: Gwrthrych
II.1) Cwmpas y caffaeliad
II.1.1) Teitl
Customer Experience Platform
Cyfeirnod: 2018 0391
II.1.2) Prif god CPV
48000000
II.1.3) Y math o gontract
Gwasanaethau
II.1.4) Disgrifiad byr
Anglian Water wishes to procure licences and maintenance for a Customer Experience Platform. The full scope of the tender can be found on our e-sourcing platform.
II.1.5) Cyfanswm gwerth amcangyfrifedig
Gwerth heb gynnwys TAW: 15 000 000.00 GBP
II.1.6) Gwybodaeth am lotiau
Mae’r contract hwn wedi’i rannu’n lotiau:
Na
II.2) Disgrifiad
II.2.3) Man cyflawni
Cod NUTS:
UK
II.2.4) Disgrifiad o’r caffaeliad
Anglian Water is looking procure licences (and associated support) for a comprehensive Customer Experience Platform. This will provide Anglian Water with the ability to deliver a leading customer experience based upon the capabilities within the platform. There will be a number of systems that the platform must integrate to as part of the existing Anglian Water Information Services (IS) landscape, including an existing ERP system (SAP). As there is an existing Anglian Water IS Delivery Alliance in place (comprising Capgemini, Atos and Cognizant), we are not procuring a contract for an implementation partner. The successful bidder will be expected to work alongside our IS Delivery Alliance partners to implement and launch the new system.The Customer Experience platform will be an integrated collection of technologies, tools and capabilities for the purpose of delivering a wide variety of services and business processes across channels (web, mobile, telephony, mail, face-to-face, etc.) with a more rapid execution than possible with traditional approaches, to create a personalised relationship with customers.
II.2.5) Meini prawf dyfarnu
Nid pris yw’r unig faen prawf dyfarnu a dim ond yn y dogfennau caffael y mae’r holl feini prawf wedi’u nodi
II.2.6) Gwerth amcangyfrifedig
Gwerth heb gynnwys TAW: 15 000 000.00 GBP
II.2.7) Hyd y contract, y cytundeb fframwaith neu’r system brynu ddynamig
Hyd mewn misoedd: 72
Gall y contract hwn gael ei adnewyddu: Ydy
Disgrifiad o’r adnewyddiadau:
The initial term of the contract will be 6 years, both parties can agree further extensions of up to 4 years making the total term of the contract 10 years.
II.2.9) Gwybodaeth am y cyfyngiadau ar nifer yr ymgeiswyr a gaiff eu gwahodd
II.2.10) Gwybodaeth am amrywiadau
Derbynnir amrywiadau:
Na
II.2.11) Gwybodaeth am opsiynau
Opsiynau:
Na
II.2.13) Gwybodaeth am Gronfeydd yr Undeb Ewropeaidd
Mae'r broses gaffael yn gysylltiedig â phrosiect a/neu raglen a ariennir gan gronfeydd yr Undeb Ewropeaidd:
Na
Section IV: Gweithdrefn
IV.1) Disgrifiad
IV.1.1) Y math o weithdrefn
negodi gyda galwad am gystadleuaeth
IV.1.8) Gwybodaeth am Gytundeb Caffael y Llywodraeth (GPA)
The procurement is covered by the Government Procurement Agreement:
Na
IV.2) Gwybodaeth weinyddol
IV.2.2) Terfyn amser i dendrau neu geisiadau i gymryd rhan ddod i law
Dyddiad:
30/08/2019
Amser lleol: 23:00
IV.2.4) Ym mha iaith/ieithoedd y gellir cyflwyno tendrau neu geisiadau i gymryd rhan
EN
Section VI: Gwybodaeth ategol
VI.1) Gwybodaeth am ailddigwydd
Caffaeliad cylchol yw hwn:
Na
VI.4) Gweithdrefnau adolygu
VI.4.1) Corff adolygu
Anglian Water Services Ltd
Huntingdon
PE29 6XU
UK
Ffôn: +44 7540120756
VI.5) Dyddiad anfon yr hysbysiad hwn
29/07/2019