Crynodeb
- OCID:
- ocds-kuma6s-083614
- Cyhoeddwyd gan:
- Natural Resources Wales
- ID Awudurdod:
- AA0110
- Dyddiad cyhoeddi:
- 21 Awst 2019
- Dyddiad Cau:
- -
- Math o hysbysiad:
- Hysbysiad o Ddyfarnu Contract
- Mae ganddo ddogfennau:
- Nac Ydi
- Wedi SPD:
- Nac Ydi
- Mae ganddo gynllun lleihau carbon:
- AMH
Crynodeb
We want to commission specific research to help us build on the evidence base we have on what our customers need from our online services.
We're looking to build on work already done internally to identify the top tasks the customers come to the Natural Resources Wales website to do, and help us identify where we can make improvements to customer experience.
In addition to a specific piece of work to help us better understand what customers need from our website we are looking for:
- analysis of what's working well, and what needs to be improved
- in-house training
- executive report and presentations
Testun llawn y rhybydd
HYSBYSIAD O DDYFARNU CONTRACT - CENEDLAETHOL
|
| SERVICES |
1 Manylion yr Awdurdod
|
1.1
|
Enw a Chyfeiriad yr Awdurdod
|
|
Natural Resources Wales |
Communications, Ty Cambria House, 29 Newport Road, |
Cardiff |
CF24 0TP |
UK |
Heledd Evans |
+44 3000655291 |
|
|
| http://naturalresources.wales |
|
2 Manylion y Contract
|
2.1
|
Teitl
Measuring online customer success
|
2.2
|
Disgrifiad o'r contract
We want to commission specific research to help us build on the evidence base we have on what our customers need from our online services.
We're looking to build on work already done internally to identify the top tasks the customers come to the Natural Resources Wales website to do, and help us identify where we can make improvements to customer experience.
In addition to a specific piece of work to help us better understand what customers need from our website we are looking for:
- analysis of what's working well, and what needs to be improved
- in-house training
- executive report and presentations
|
2.3
|
Cod a Dosbarthiad yr Hysbysiad
|
|
|
|
|
72200000 |
|
Software programming and consultancy services |
|
73000000 |
|
Research and development services and related consultancy services |
|
|
|
|
|
1000 |
|
WALES |
|
1010 |
|
West Wales and The Valleys |
|
1011 |
|
Isle of Anglesey |
|
1012 |
|
Gwynedd |
|
1013 |
|
Conwy and Denbighshire |
|
1014 |
|
South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion) |
|
1015 |
|
Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf) |
|
1016 |
|
Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly) |
|
1017 |
|
Bridgend and Neath Port Talbot |
|
1018 |
|
Swansea |
|
1020 |
|
East Wales |
|
1021 |
|
Monmouthshire and Newport |
|
1022 |
|
Cardiff and Vale of Glamorgan |
|
1023 |
|
Flintshire and Wrexham |
|
1024 |
|
Powys |
|
2.4
|
Amcangyfrif o Gyfanswm Gwerth
|
3 Gweithdrefn
|
3.1
|
Math o Weithdrefn
Un cam
|
4 Dyfarnu Contract
|
4.1
|
Cynigwyr Llwyddiannus
|
4.1.1
|
Enw a Chyfeiriad y cyflenwr, contractwr neu ddarparwr gwasanaeth llwyddiannus
Customer Carewords |
Silver Beach, Gormanston, |
Meath |
K32YN40 |
IE |
|
|
|
|
|
|
5 Gwybodaeth Arall
|
5.1
|
Rhif cyfeirnod a roddwyd i'r hysbysiad gan yr awdurdod contractio
N/a
|
5.2
|
Dyddiad Dyfarnu'r Contract
25
- 08
- 2018 |
5.3
|
Nifer y tendrau a dderbyniwyd
2
|
5.4
|
Gwybodaeth Arall
(WA Ref:95063)
|
5.5
|
Dogfennaeth Ychwanegol
Dd/g
|
5.6
|
Dyddiad cyhoeddi'r hysbysiad hwn:
21
- 08
- 2019 |
Codio
Categorïau nwyddau
| ID |
Teitl
|
Prif gategori
|
| 73000000 |
Gwasanaethau ymchwil a datblygu a gwasanaethau ymgynghori cysylltiedig |
Ymchwil a Datblygu |
| 72200000 |
Gwasanaethu rhaglennu meddalwedd ac ymgynghori ar feddalwedd |
Gwasanaethau TG: ymgynghori, datblygu meddalwedd, y Rhyngrwyd a chymorth |
Lleoliadau Dosbarthu
| ID |
Disgrifiad
|
| 1018 |
Abertawe |
| 1022 |
Caerdydd a Bro Morgannwg |
| 1013 |
Conwy a Sir Ddinbych |
| 1015 |
Cymoedd Canalog (Merthyr Tudful, Rhondda Cynon Taf) |
| 1016 |
Cymoedd Gwent (Torfaen, Blaenau Gwent, Caerffili) |
| 1000 |
CYMRU |
| 1014 |
De-orllewin Cymru (Sir Gaerfyrddin, Sir Benfro, Ceredigion) |
| 1020 |
Dwyrain Cymru |
| 1010 |
Gorllewin Cymru a'r Cymoedd |
| 1012 |
Gwynedd |
| 1017 |
Pen-y-bont ar Ogwr a Castell-Nedd Port Talbot |
| 1024 |
Powys |
| 1021 |
Sir Fynwy a Chasnewydd |
| 1023 |
Sir y Fflint a Wrecsam |
| 1011 |
Ynys Môn |
Cyfyngiadau Rhanbarthol ar y Rhybuddion
Mae’r prynwr wedi cyfyngu’r rhybuddion ar gyfer yr hysbysiad hwn i gyflenwyr yn y rhanbarthau canlynol.
| ID |
Disgrifiad
|
|
Nid oes cyfyngiadau ar y rhybuddion ar gyfer yr hysbysiad hwn.
|
Teulu dogfennau
|
Manylion hysbysiad
|
- Dyddiad cyhoeddi:
- 13 Gorffennaf 2018
- Dyddiad Cau:
- 23 Gorffennaf 2018 00:00
- Math o hysbysiad:
- Hysbysiad o Gontract
- Enw Awdurdod:
- Natural Resources Wales
|
- Dyddiad cyhoeddi:
- 21 Awst 2019
- Math o hysbysiad:
- Hysbysiad o Ddyfarnu Contract
- Enw Awdurdod:
- Natural Resources Wales
|
Ynglŷn â'r prynwr
- Prif gyswllt:
- N/a
- Cyswllt gweinyddol:
- N/a
- Cyswllt technegol:
- N/a
- Cyswllt arall:
- N/a
Gwybodaeth bellach
|
Dyddiad
|
Manylion
|
|
Nid oes unrhyw wybodaeth bellach wedi'i lanlwytho.
|