Hysbysiad gwybodaeth ymlaen llaw
Hysbysiad gwybodaeth ymlaen llaw yn unig yw hwn
Adran I:
Endid
contractio
I.1) Enw a chyfeiriad
West Midlands Combined Authority
16 Summer Lane
BIRMINGHAM
B193SD
UK
Person cyswllt: Sinead OCallaghan
E-bost: sinead.ocallaghan@wmca.org.uk
NUTS: UKG
Cyfeiriad(au) rhyngrwyd
Prif gyfeiriad: https://www.wmca.org.uk/
I.3) Cyfathrebu
Mae'r dogfennau caffael ar gael ar gyfer mynediad uniongyrchol anghyfyngedig a llawn, yn rhad ac am ddim ar:
https://wmca.bravosolution.co.uk
Gellir cael gwybodaeth ychwanegol o'r cyfeiriad uchod
I.4) Y math o awdurdod contractio
Awdurdod rhanbarthol neu leol
I.5) Prif weithgaredd
Gwasanaethau cyhoeddus cyffredinol
Adran II: Gwrthrych
II.1) Cwmpas y caffaeliad
II.1.1) Teitl
Omni-Channel Contact Centre Solution - MARKET ENGAGEMENT
II.1.2) Prif god CPV
48333000
II.1.3) Y math o gontract
Cyflenwadau
II.1.4) Disgrifiad byr
WMCA is currently undertaking a review of its Omni-Channel Contact Centre Solution. Through conducting this Market Engagement, WMCA is seeking to gain a greater understanding of the Contact Centre solutions available in the market and the possible technological developments that may have taken place over recent years.
WMCA plan to use the information gathered from this exercise to inform and help develop its specification of requirements and procurement strategy before approaching the market for a full procurement exercise later in the year.
The information provided as part of this Pre-Market Engagement will be purely used to aid us in shaping our tender documentation and requirements, it will not be evaluated in any way.
The deadline to respond is Thursday 31st August at Midday. Late submissions will not be accepted.
Further key detail around expressing an interest in this exercise are listed below: Portal Website: https://wmca.bravosolution.co.uk
Project Title: Omni-Channel Contact Centre Solution - Market Engagement
Bravo Solution Project Reference: Project_741
Please Note that suppliers should not contact officers of the WMCA directly regarding this opportunity, all questions should be submitted through the Bravo Portal.
II.1.6) Gwybodaeth am lotiau
Mae’r contract hwn wedi’i rannu’n lotiau:
Na
II.2) Disgrifiad
II.2.2) Cod(au) CPV ychwanegol
72212333
II.2.3) Man cyflawni
Cod NUTS:
UKG
II.2.4) Disgrifiad o’r caffaeliad
WMCA is currently undertaking a review of its Omni-Channel Contact Centre Solution. Through conducting this Market Engagement, WMCA is seeking to gain a greater understanding of the Contact Centre solutions available in the market and the possible technological developments that may have taken place over recent years.
WMCA plan to use the information gathered from this exercise to inform and help develop its specification of requirements and procurement strategy before approaching the market for a full procurement exercise later in the year.
The information provided as part of this Pre-Market Engagement will be purely used to aid us in shaping our tender documentation and requirements, it will not be evaluated in any way.
II.3) Dyddiad amcangyfrifedig ar gyfer cyhoeddi’r hysbysiad contract:
02/10/2023
Section IV: Gweithdrefn
IV.1) Disgrifiad
IV.1.8) Gwybodaeth am Gytundeb Caffael y Llywodraeth (GPA)
The procurement is covered by the Government Procurement Agreement:
Ydy
Section VI: Gwybodaeth ategol
VI.5) Dyddiad anfon yr hysbysiad hwn
17/08/2023