HYSBYSIAD O GONTRACT - CENEDLAETHOL
|
| SERVICES |
1 Manylion yr Awdurdod
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1.1
|
Enw a Chyfeiriad yr Awdurdod
|
|
Newport City Homes |
Nexus House, Mission Court, Lower Dock Street, |
Newport |
NP20 2DW |
UK |
Sarah Kelly |
+44 1633381111 |
|
|
www.newportcityhomes.com
NCH Out of Hours Contact Centre Operations
https://www.delta-esourcing.com/tenders/UK-title/7ZF38UQTZ7 |
|
1.2
|
Cyfeiriad ar gyfer cael dogfennaeth
Newport City Homes |
Nexus House, Mission Court, Lower Dock Street, |
Newport |
NP20 2DW |
UK |
Sarah Kelly |
+44 1633381111 |
procurement@newportcityhomes.com |
|
| www.newportcityhomes.com |
|
1.3
|
Mae'n rhaid dychwelyd dogfennau wedi'u cwblhau at:
Newport City Homes |
Procurement, Nexus House, Mission Court, Lower Dock Street, |
Newport |
NP20 2DW |
UK |
Sarah Kelly |
+44 1633381111 |
|
|
| www.newportcityhomes.com |
|
2 Manylion y Contract
|
2.1
|
Teitl
NCH Out of Hours Contact Centre Operations
|
2.2
|
Disgrifiad o'r nwyddau neu'r gwasanaethau sydd eu hangen
NCH is seeking to procure a new Out of Hours Contact Centre Operations provider. Our objective is to provide 24x7 support to our customers across a range of tenures. We are seeking a service provider who can provide both the operational and technological support to cover the following activities:
a.Support inbound and outbound calls for general customer queries, service Requests or Complaints about services
b.Receive to customer contact through a range of different communication channels (telephone calls, email, web chat, social media, NCH App messages)
c.Respond to customers professionally in line with the association’s Customer Service Standards, using their preferred choice of communication channel.
d.Support customers with any technical difficulties in accessing services on Mobile App & Website
e. Transfer calls to repair and operational teams where specialist advice or support is required.
NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=127682.
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2.3
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Cod a Dosbarthiad yr Hysbysiad
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|
|
|
|
79000000 |
|
Business services: law, marketing, consulting, recruitment, printing and security |
|
79500000 |
|
Office-support services |
|
79510000 |
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Telephone-answering services |
|
79511000 |
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Telephone operator services |
|
79512000 |
|
Call centre |
|
79900000 |
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Miscellaneous business and business-related services |
|
|
|
|
|
1021 |
|
Monmouthshire and Newport |
|
2.4
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Cyfanswm maint neu gwmpas y tendr
2 years +1+1
|
3 Amodau ar gyfer Cymryd Rhan
|
3.1
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Safonau gofynnol a'r cymhwyster sydd ei angen
The bidder must have a proven track record of offering similar services to other organisations.
The bidder must be able to provide both operations and technology services
The bidder should demonstrate a viable and well-established company structure, aiming at ensuring a continuity of delivery
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4 Gwybodaeth Weinyddol
|
4.1
|
Math o Weithdrefn
Un cam
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4.2
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Rhif cyfeirnod a roddwyd i'r hysbysiad gan yr awdurdod contractio
NCH/HOME/2232
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4.3
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Terfynau Amser
|
|
Terfyn amser ar gyfer derbyn tendrau wedi'u cwblhau
24
- 01
- 2023
Amser 12:00
Dyddiad dyfarnu amcangyfrifedig
27
- 02
- 2023 |
4.5
|
Yr iaith neu'r ieithoedd y gellir ei/eu defnyddio i lunio tendrau neu geisiadau i gymryd rhan
EN
|
4.6
|
Blwch Postio Cyflwyno Tendrau
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5 Gwybodaeth Arall
|
5.1
|
Gwybodaeth Ychwanegol
(WA Ref:127682)
|
5.2
|
Dogfennaeth Ychwanegol
|
5.3
|
Dyddiad cyhoeddi'r hysbysiad hwn
21
- 12
- 2022 |