Hysbysiad contract
Adran I:
Endid
contractio
I.1) Enw a chyfeiriad
Newport City Homes
sarah, Central Office Nexus House, Mission Court,
Bristol
NP20 2DW
UK
Person cyswllt: Sarah Kelly
Ffôn: +44 1633227713
E-bost: Sarah.kelly@newportcityhomes.com
NUTS: UKL21
Cyfeiriad(au) rhyngrwyd
Prif gyfeiriad: www.newportcityhomes.com
I.3) Cyfathrebu
Mae'r dogfennau caffael ar gael ar gyfer mynediad uniongyrchol anghyfyngedig a llawn, yn rhad ac am ddim ar:
https://www.delta-esourcing.com/tenders/UK-UK-Bristol:-Contact-management-software-development-services./7ZF38UQTZ7
Gellir cael gwybodaeth ychwanegol o'r cyfeiriad uchod
Rhaid anfon tendrau neu geisiadau i gymryd rhan yn electronig at:
https://www.delta-esourcing.com/tenders/UK-title/7ZF38UQTZ7
Rhaid anfon tendrau neu geisiadau i gymryd rhan i'r cyfeiriad uchod:
I.4) Y math o awdurdod contractio
Arall: Housing Association
I.5) Prif weithgaredd
Tai ac amwynderau cymunedol
Adran II: Gwrthrych
II.1) Cwmpas y caffaeliad
II.1.1) Teitl
NCH Out of Hours Contact Centre Operations
Cyfeirnod: NCH/HOME/2232
II.1.2) Prif god CPV
72212333
II.1.3) Y math o gontract
Gwasanaethau
II.1.4) Disgrifiad byr
Newport City Homes are seeking to procure a new Out of Hours Contact Centre Operations provider
II.1.5) Cyfanswm gwerth amcangyfrifedig
Gwerth heb gynnwys TAW: 500 000.00 GBP
II.1.6) Gwybodaeth am lotiau
Mae’r contract hwn wedi’i rannu’n lotiau:
Na
II.2) Disgrifiad
II.2.3) Man cyflawni
Cod NUTS:
UKL21
Prif safle neu fan cyflawni:
Monmouthshire and Newport
II.2.4) Disgrifiad o’r caffaeliad
NCH is seeking to procure a new Out of Hours Contact Centre Operations provider. Our objective is to provide 24x7 support to our customers across a range of tenures. We are seeking a service provider who can provide both the operational and technological support to cover the following activities:
a.Support inbound and outbound calls for general customer queries, service Requests or Complaints about services
b.Receive to customer contact through a range of different communication channels (telephone calls, email, web chat, social media, NCH App messages)
c.Respond to customers professionally in line with the association’s Customer Service Standards, using their preferred choice of communication channel.
d.Support customers with any technical difficulties in accessing services on Mobile App & Website
e.Transfer calls to repair and operational teams where specialist advice or support is required.
II.2.5) Meini prawf dyfarnu
Nid pris yw’r unig faen prawf dyfarnu a dim ond yn y dogfennau caffael y mae’r holl feini prawf wedi’u nodi
II.2.6) Gwerth amcangyfrifedig
Gwerth heb gynnwys TAW: 500 000.00 GBP
II.2.7) Hyd y contract, y cytundeb fframwaith neu’r system brynu ddynamig
Hyd mewn misoedd: 48
Gall y contract hwn gael ei adnewyddu: Ydy
Disgrifiad o’r adnewyddiadau:
dependent on business requirements at the end of the contract
II.2.9) Gwybodaeth am y cyfyngiadau ar nifer yr ymgeiswyr a gaiff eu gwahodd
II.2.10) Gwybodaeth am amrywiadau
Derbynnir amrywiadau:
Na
II.2.11) Gwybodaeth am opsiynau
Opsiynau:
Na
II.2.13) Gwybodaeth am Gronfeydd yr Undeb Ewropeaidd
Mae'r broses gaffael yn gysylltiedig â phrosiect a/neu raglen a ariennir gan gronfeydd yr Undeb Ewropeaidd:
Na
Section III: Gwybodaeth gyfreithiol, economaidd, ariannol a thechnegol
III.1) Amodau ar gyfer cymryd rhan
III.1.1) Addasrwydd i ymgymryd â’r gweithgaredd proffesiynol, gan gynnwys gofynion mewn perthynas â chofrestru ar gofrestri proffesiynol neu gofrestri masnach
Rhestr a disgrifiad byr o’r amodau:
The bidder must have a proven track record of offering similar services to other organisations.
The bidder must be able to provide both operations and technology services
The bidder should demonstrate a viable and well-established company structure, aiming at ensuring a continuity of delivery
III.1.2) Statws economaidd ac ariannol
Meini prawf dethol fel y’u nodir yn y dogfennau caffael
III.1.3) Gallu technegol a phroffesiynol
Meini prawf dethol fel y’u nodir yn y dogfennau caffael
III.2) Amodau sy’n gysylltiedig â’r contract
Section IV: Gweithdrefn
IV.1) Disgrifiad
IV.1.1) Y math o weithdrefn
Gweithdrefn agored
IV.1.8) Gwybodaeth am Gytundeb Caffael y Llywodraeth (GPA)
The procurement is covered by the Government Procurement Agreement:
Ydy
IV.2) Gwybodaeth weinyddol
IV.2.2) Terfyn amser i dendrau neu geisiadau i gymryd rhan ddod i law
Dyddiad:
24/01/2023
Amser lleol: 12:00
IV.2.4) Ym mha iaith/ieithoedd y gellir cyflwyno tendrau neu geisiadau i gymryd rhan
EN
IV.2.6) Yr isafswm cyfnod gofynnol i’r sawl sy’n tendro gynnal y tendr
Hyd mewn misoedd: 3 (o’r dyddiad a nodwyd i dendr ddod i law)
IV.2.7) Amodau ar gyfer agor tendrau
Dyddiad:
24/01/2023
Amser lleol: 12:00
Section VI: Gwybodaeth ategol
VI.1) Gwybodaeth am ailddigwydd
Caffaeliad cylchol yw hwn:
Ydy
VI.3) Gwybodaeth ychwanegol
For more information about this opportunity, please visit the Delta eSourcing portal at:
<a href="https://nch.delta-esourcing.com/tenders/UK-UK-Bristol:-Contact-management-software-development-services./7ZF38UQTZ7" target="_blank">https://nch.delta-esourcing.com/tenders/UK-UK-Bristol:-Contact-management-software-development-services./7ZF38UQTZ7</a>
To respond to this opportunity, please click here:
<a href="https://nch.delta-esourcing.com/respond/7ZF38UQTZ7" target="_blank">https://nch.delta-esourcing.com/respond/7ZF38UQTZ7</a>
GO Reference: GO-20221221-PRO-21797407
VI.4) Gweithdrefnau adolygu
VI.4.1) Corff adolygu
Newport City Homes Housing Association Limited
Newport City Homes,, Central Office Nexus House, Mission Court,
Newport
NP20 2DW
UK
Ffôn: +44 1633227713
VI.4.2) Corff sy’n gyfrifol am weithdrefnau cyfryngu
Newport City Homes
Newport City Homes,, Central Office Nexus House, Mission Court,
Newport
NP20 2DW
UK
Ffôn: +44 1633227713
VI.4.4) Y gwasanaeth lle y gellir cael gwybodaeth am y weithdrefn adolygu
Newport City Homes
Newport City Homes,, Central Office Nexus House, Mission Court,
Newport
NP20 2DW
UK
Ffôn: +44 1633227713
VI.5) Dyddiad anfon yr hysbysiad hwn
21/12/2022