Hysbysiad contract - cyfleustodau
Adran I:
Endid
contractio
I.1) Enw a chyfeiriad
Dwr Cymru
Pentwyn Road, Nelson
Treharris
CF46 6LY
UK
Person cyswllt: Viorica Swift
Ffôn: +44 1234567890
E-bost: viorica.swift@dwrcymru.com
NUTS: UK
Cyfeiriad(au) rhyngrwyd
Prif gyfeiriad: www.dwrcymru.com
Cyfeiriad proffil y prynwr: https://dwrcymru-welshwater.bravosolution.co.uk/web/login.html
I.3) Cyfathrebu
Mae'r dogfennau caffael ar gael ar gyfer mynediad uniongyrchol anghyfyngedig a llawn, yn rhad ac am ddim ar:
https://dwrcymru-welshwater.bravosolution.co.uk/web/login.html
Gellir cael gwybodaeth ychwanegol o'r cyfeiriad uchod
Rhaid anfon tendrau neu geisiadau i gymryd rhan yn electronig at:
https://dwrcymru-welshwater.bravosolution.co.uk/web/login.html
Rhaid anfon tendrau neu geisiadau i gymryd rhan i'r cyfeiriad uchod:
I.6) Prif weithgaredd
Dŵr
Adran II: Gwrthrych
II.1) Cwmpas y caffaeliad
II.1.1) Teitl
Payment Services
II.1.2) Prif god CPV
72000000
II.1.3) Y math o gontract
Gwasanaethau
II.1.4) Disgrifiad byr
Provision of payment services covering Agent Assisted Payment, interactive voice response and web payments.
II.1.6) Gwybodaeth am lotiau
Mae’r contract hwn wedi’i rannu’n lotiau:
Na
II.2) Disgrifiad
II.2.2) Cod(au) CPV ychwanegol
48314000
48512000
72212000
72212222
72212224
72212314
72212512
72313000
72314000
79512000
II.2.3) Man cyflawni
Cod NUTS:
UK
II.2.4) Disgrifiad o’r caffaeliad
DCC is seeking to award a contract up to 8 years with a single service provider for the provision of payment services.
The scope is as follows:
Agent Assisted Payments – DCC call centre agents collect payments over the phone. At the point of card payment DCC agents enter a ‘whisper code’ so card entry over touch tones are intercepted at the 3rd party supplier to offload PCI-DSS compliance. Caller card payment progress is viewed by the agent on their computer screens via a ‘virtual terminal’ but details are obscured. The agent has the ability to highlight if digits are missing and can also reset the process if the caller needs to start fresh.
The interactive voice response system is hosted with the 3rd party supplier and takes payments through automated voice recognition. The IVR is an automated version of the agent assisted payment solution but hosted with suppler to provide PCI-DSS compliance
Website – At the point of initiating payment on the DCC website, customers are re-directed to a 3rd party hosted PCI-DSS compliant website that has DCC branding.
II.2.5) Meini prawf dyfarnu
Nid pris yw’r unig faen prawf dyfarnu a dim ond yn y dogfennau caffael y mae’r holl feini prawf wedi’u nodi
II.2.7) Hyd y contract, y cytundeb fframwaith neu’r system brynu ddynamig
Hyd mewn misoedd: 96
Gall y contract hwn gael ei adnewyddu: Na
II.2.9) Gwybodaeth am y cyfyngiadau ar nifer yr ymgeiswyr a gaiff eu gwahodd
Yr isafswm nifer a ragwelir: 3
II.2.10) Gwybodaeth am amrywiadau
Derbynnir amrywiadau:
Na
II.2.11) Gwybodaeth am opsiynau
Opsiynau:
Ydy
Disgrifiad o’r opsiynau:
The initial contract term is 5 years with an option to extend up a maximum of 3 years at 1 yearly intervals.
II.2.13) Gwybodaeth am Gronfeydd yr Undeb Ewropeaidd
Mae'r broses gaffael yn gysylltiedig â phrosiect a/neu raglen a ariennir gan gronfeydd yr Undeb Ewropeaidd:
Na
Section III: Gwybodaeth gyfreithiol, economaidd, ariannol a thechnegol
III.1) Amodau ar gyfer cymryd rhan
III.1.1) Addasrwydd i ymgymryd â’r gweithgaredd proffesiynol, gan gynnwys gofynion mewn perthynas â chofrestru ar gofrestri proffesiynol neu gofrestri masnach
Rhestr a disgrifiad byr o’r amodau:
Please refer to the tender documents in Bravo.
III.1.2) Statws economaidd ac ariannol
Meini prawf dethol fel y’u nodir yn y dogfennau caffael
III.1.3) Gallu technegol a phroffesiynol
Meini prawf dethol fel y’u nodir yn y dogfennau caffael
III.1.4) Rheolau a meini prawf gwrthrychol ar gyfer cymryd rhan
Please refer to the tender documents in Bravo.
III.2) Amodau sy’n gysylltiedig â’r contract
Section IV: Gweithdrefn
IV.1) Disgrifiad
IV.1.1) Y math o weithdrefn
negodi gyda galwad am gystadleuaeth
IV.1.8) Gwybodaeth am Gytundeb Caffael y Llywodraeth (GPA)
The procurement is covered by the Government Procurement Agreement:
Ydy
IV.2) Gwybodaeth weinyddol
IV.2.2) Terfyn amser i dendrau neu geisiadau i gymryd rhan ddod i law
Dyddiad:
19/03/2020
Amser lleol: 12:00
IV.2.3) Dyddiad amcangyfrifedig ar gyfer anfon gwahoddiadau i dendro neu i gymryd rhan at yr ymgeiswyr a ddewiswyd
Dyddiad:
09/04/2020
IV.2.4) Ym mha iaith/ieithoedd y gellir cyflwyno tendrau neu geisiadau i gymryd rhan
EN
Section VI: Gwybodaeth ategol
VI.1) Gwybodaeth am ailddigwydd
Caffaeliad cylchol yw hwn:
Na
VI.4) Gweithdrefnau adolygu
VI.4.1) Corff adolygu
DWR Cymru
Pentwyn Road, Nelson
Treharris
UK
VI.5) Dyddiad anfon yr hysbysiad hwn
20/02/2020