HYSBYSIAD O GONTRACT - CENEDLAETHOL

1 Manylion yr Awdurdod

1.1

Enw a Chyfeiriad yr Awdurdod

1.2

Cyfeiriad ar gyfer cael dogfennaeth

Fel yn I.1

1.3

Mae'n rhaid dychwelyd dogfennau wedi'u cwblhau at:

Fel yn I.1

2 Manylion y Contract

2.1

Teitl

TfW - C000632.00 - Driver Training in Customer Service and Experience

2.2

Disgrifiad o'r nwyddau neu'r gwasanaethau sydd eu hangen

Transport for Wales (TfW) is looking to engage with a suitably qualified supplier to provide training services in Customer Service and Experience for TRAWSCymru Drivers.

Full ITT Documentation and all further information can be found on eTenderWales (https://etenderwales.bravosolution.co.uk/web/login.shtml) under project_49392 itt_92424

NOTE: The authority is using eTenderwales to carry out this procurement process. To obtain further information record your interest on Sell2Wales at https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=117535

2.3

Cod a Dosbarthiad yr Hysbysiad

2.4

Cyfanswm maint neu gwmpas y tendr

The purpose of the contract is to ensure there is a level of consistency of excellence in customer service and experience throughout TfW modes of transport. TfW need to ensure we deliver the correct level of training, that helps strengthen our business. To ensure we aid learning and deliver that consistent training package, we require support from a training provider that will share knowledge and has the ability to help us understand the requirements to succeed in delivering the correct materials.

Some public transport driver communities are not direct employees of TfW, and we are looking to ensure they also meet our standards, both in safety and in delivering excellent customer service. Offering and delivering an effective training course will ensure there is a set standard in delivering this service.

Contract Duration is 2yrs with option to extend in 12 month increments up to a total of a further 3yrs, dependant upon funding, and requirements at that time. Initial requirements in Year 1 are potentially up to £50k on a call-off basis.

Full ITT Documentation and all further information can be found on eTenderWales (https://etenderwales.bravosolution.co.uk/web/login.shtml) under project_49392 itt_92424

3 Amodau ar gyfer Cymryd Rhan

3.1

Safonau gofynnol a'r cymhwyster sydd ei angen

4 Gwybodaeth Weinyddol

4.1

Math o Weithdrefn

Un cam - Gall unrhyw ymgeisydd gyflwyno tendr.

4.2

Rhif cyfeirnod a roddwyd i'r hysbysiad gan yr awdurdod contractio

C000632.00

4.3

Terfynau Amser

4.5

Yr iaith neu'r ieithoedd y gellir ei/eu defnyddio i lunio tendrau neu geisiadau i gymryd rhan

4.6

Blwch Postio Cyflwyno Tendrau

5 Gwybodaeth Arall

5.1

Gwybodaeth Ychwanegol

Please note any and all questions are to be submitted and will be responded to via the eTenderWales portal.

Full ITT Documentation and all further information can be found on eTenderWales (https://etenderwales.bravosolution.co.uk/web/login.shtml) under project_49392 itt_92424

(WA Ref:117535)

5.2

Dogfennaeth Ychwanegol

5.3

Dyddiad cyhoeddi'r hysbysiad hwn