Cynnwys

Crynodeb

OCID:: ocds-kuma6s-128965
Cyhoeddwyd gan:: Awen Cultural Trust
ID Awudurdod:: AA46645
Dyddiad cyhoeddi:: 08 Chwefror 2023
Dyddiad Cau:: 03 Mawrth 2023
Math o hysbysiad:: Hysbysiad o Gontract
Mae ganddo ddogfennau:: Yndi
Wedi SPD:: Nac Ydi
Mae ganddo gynllun lleihau carbon:: Nac Ydi

Crynodeb

We are seeking tenders from suitably qualified and experienced ICT support MSPs and similar organisations who are capable of working in co-managed environments. The key service requirements include (for full details please refer to ITT): • A remote ICT helpdesk service, with initial contact options via telephone, email and optionally a portal, providing 1st line support to a variety of Awen staff. Core hours of 9am-5pm with options for out of hours support. • Provision of 2nd and 3rd line experienced and skilled technical support, responding to escalations from 1st line support, but also to tasks and issues arising from other sources, including design and project work.

Testun llawn y rhybydd

HYSBYSIAD O GONTRACT - CENEDLAETHOL

Math o Hysbysiad : SERVICES

1 Manylion yr Awdurdod

1.1 Enw a Chyfeiriad yr Awdurdod

Enw Swyddogol: Awen Cultural Trust
Cyfeiriad Post: Stable Offices, Bryngarw House, Bryngarw Country Park,
Tref: BRIDGEND	Cod Post: CF32 8UU	Gwlad: UK
At sylw: Mark Phillips	Ffôn: +44 1656754825
E-bost: mark.phillips@awen-wales.com	Ffacs:
Cyfeiriad Gwe (URL): http://www.awen-wales.com Mynediad electronig at wybodaeth: www.sell2wales.gov.wales Cyflwyno tendrau a cheisiadau i gymryd rhan yn electronig: www.sell2wales.gov.wales

1.2 Cyfeiriad ar gyfer cael dogfennaeth

Fel yn I.1

1.3 Mae'n rhaid dychwelyd dogfennau wedi'u cwblhau at:

Fel yn I.1

2 Manylion y Contract

2.1 Teitl

ICT helpdesk services, technical support and other related services in a co-managed environment

2.2 Disgrifiad o'r nwyddau neu'r gwasanaethau sydd eu hangen

We are seeking tenders from suitably qualified and experienced ICT support MSPs and similar organisations who are capable of working in co-managed environments.

The key service requirements include (for full details please refer to ITT):

• A remote ICT helpdesk service, with initial contact options via telephone, email and optionally a portal, providing 1st line support to a variety of Awen staff. Core hours of 9am-5pm with options for out of hours support.

• Provision of 2nd and 3rd line experienced and skilled technical support, responding to escalations from 1st line support, but also to tasks and issues arising from other sources, including design and project work.

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=128965.

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

2.3 Cod a Dosbarthiad yr Hysbysiad

a) Codau Nwyddau

	Cod		Disgrifiad
	72000000		IT services: consulting, software development, Internet and support

b) Lleoliad/Ardal Cyflawni

	Cod		Lleoliad
	1015		Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
	1016		Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
	1017		Bridgend and Neath Port Talbot

2.4 Cyfanswm maint neu gwmpas y tendr

3 Amodau ar gyfer Cymryd Rhan

3.1 Safonau gofynnol a'r cymhwyster sydd ei angen

Please review all terms and conditions in ITT.

4 Gwybodaeth Weinyddol

4.1 Math o Weithdrefn

Un cam

4.2 Rhif cyfeirnod a roddwyd i'r hysbysiad gan yr awdurdod contractio

N/a

4.3 Terfynau Amser

Terfyn amser ar gyfer derbyn tendrau wedi'u cwblhau
03 - 03 - 2023 Amser 17:00

Dyddiad dyfarnu amcangyfrifedig 24 - 03 - 2023

4.5 Yr iaith neu'r ieithoedd y gellir ei/eu defnyddio i lunio tendrau neu geisiadau i gymryd rhan

4.6 Blwch Postio Cyflwyno Tendrau

Mae'r awdurdod dyfarnu wedi nodi y bydd yn derbyn ymatebion electronig i'r hysbysiad hwn drwy'r Blwch Postio Cyflwyno Tendrau. Mae rhagor o fanylion ar gael yn https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx

5 Gwybodaeth Arall

5.1 Gwybodaeth Ychwanegol

This notice has been sent as a region specific notice. If you did not receive an alert about this you are not based in the specific region selected by the buying authority. Questions on why this was sent as a region specific notice should be sent to the buying authority.

(WA Ref:128965)

5.2 Dogfennaeth Ychwanegol

Mae'r dogfennau ychwanegol canlynol sy'n ymwneud â'r hysbysiad hwn ar gael o'r wefan:

Awen Cultural Trust Tender IT Support RevA

Schedule 4

Sample contract

5.3 Dyddiad cyhoeddi'r hysbysiad hwn

08 - 02 - 2023

SF 51a

Codio

Categorïau nwyddau

ID	Teitl	Prif gategori
72000000	Gwasanaethau TG: ymgynghori, datblygu meddalwedd, y Rhyngrwyd a chymorth	Gwasanaethau Cyfrifiadurol a Chysylltiedig

Lleoliadau Dosbarthu

ID	Disgrifiad
1015	Cymoedd Canalog (Merthyr Tudful, Rhondda Cynon Taf)
1016	Cymoedd Gwent (Torfaen, Blaenau Gwent, Caerffili)
1017	Pen-y-bont ar Ogwr a Castell-Nedd Port Talbot

Cyfyngiadau Rhanbarthol ar y Rhybuddion

Mae’r prynwr wedi cyfyngu’r rhybuddion ar gyfer yr hysbysiad hwn i gyflenwyr yn y rhanbarthau canlynol.

ID	Disgrifiad
23	Casnewydd
22	Caerdydd
21	Bro Morgannwg
20	Sir Fynwy
19	Torfaen
18	Blaenau Gwent
17	Caerffili
16	Merthyr Tudful
15	Cynon Taff Rhondda Cynon Tâf
14	Pen-y-Bont ar Ogwr
13	Nedd Port Talbot
12	Abertawe
11	Sir Gaerfyrddin
10	Sir Benfro

Teulu dogfennau

Manylion hysbysiad
FEB427117: ICT helpdesk services, technical support and other related services in a co-managed environment Dyddiad cyhoeddi: 08 Chwefror 2023 Dyddiad Cau: 03 Mawrth 2023 00:00 Math o hysbysiad: Hysbysiad o Gontract Enw Awdurdod: Awen Cultural Trust
JUN441481: ICT helpdesk services, technical support and other related services in a co-managed environment Dyddiad cyhoeddi: 20 Mehefin 2023 Math o hysbysiad: Hysbysiad o Ddyfarnu Contract Enw Awdurdod: Awen Cultural Trust

Ynglŷn â'r prynwr

Prif gyswllt:: mark.phillips@awen-wales.com
Cyswllt gweinyddol:: N/a
Cyswllt technegol:: N/a
Cyswllt arall:: N/a

Gwybodaeth bellach

Dyddiad	Manylion
15/02/2023 00:16	ADDED FILE: Appendix 2 Schedule 3.1 cost & value Appendix 2 Schedule 3.1 cost & value
29/03/2023 23:29	Update Thanks to all who returned tenders. The evaluation process is taking slightly longer than first anticipated but we hope to arrive at a decision over the next few weeks (allowing for Easter, etc). We are likely to ask clarification questions early next week (w/c 3 April). All bidders will receive an email, which will either contain the clarification questions or will simply confirm there are no clarifications required for their bid. A further message will be sent from the Sell2Wales portal to confirm when the individual emails have been sent. Thank you.
09/05/2023 00:24	Clarification questions Hello Following on from my previous message, all bidders should now have received an email from myself regarding clarification questions. If I had pre-submission contact with you then the questions have been emailed to the person I dealt with at the time. If I did not have any previous contact with you then the email was sent to the email address provided with your Sell2Wales submission. If in the unlikely event that you have not received the clarification question email then please email mark.phillips@awen-wales.com or call me on 07834 154824. Thanks Mark

Blwch Post

Mae'r awdurdod dyfarnu wedi nodi y bydd yn derbyn ymatebion electronig i'r hysbysiad hwn drwy'r Blwch Postio Cyflwyno Tendrau.

Cyflwyno eich ymateb i'r tendr yn electronig mewn amgylchedd diogel.

Er mwyn creu ymateb electronig, cliciwch ar y botwm "Ychwanegu at fy rhestr Diddordeb" ar frig y dudalen.

Am ragor o wybodaeth am y Blwch Postio, darllenwch y canllaw i ddefnyddwyr:

Blwch Postio Cyflwyno Tendrau ar gyfer Prynwyr a Chyflenwyr.

Cwestiynau ac Atebion

Gofyn unrhyw gwestiynau y gall fod gennych ynghylch yr hysbysiad hwn i'r prynwr. Er mwyn gofyn cwestiwn neu gwestiynau i'r prynwr cliciwch ar y botwm "Gweld Cwestiynau ac Atebion".