Hysbysiad contract
Adran I:
Endid
contractio
I.1) Enw a chyfeiriad
London Legacy Development Corporation
5 Endeavour Square
London
E20 1JN
UK
Person cyswllt: Robert Hughes Senior Procurement Manager
Ffôn: +44 7834464416
E-bost: roberthughes@londonlegacy.co.uk
NUTS: UKI41
Cyfeiriad(au) rhyngrwyd
Prif gyfeiriad: https://www.queenelizabetholympicpark.co.uk/
I.3) Cyfathrebu
Mae'r dogfennau caffael ar gael ar gyfer mynediad uniongyrchol anghyfyngedig a llawn, yn rhad ac am ddim ar:
https://www.delta-esourcing.com/tenders/UK-UK-London:-Customer-services./22EA69K2FP
Gellir cael gwybodaeth ychwanegol o'r cyfeiriad uchod
Rhaid anfon tendrau neu geisiadau i gymryd rhan yn electronig at:
https://www.delta-esourcing.com/respond/22EA69K2FP
Rhaid anfon tendrau neu geisiadau i gymryd rhan i'r cyfeiriad uchod:
I.4) Y math o awdurdod contractio
Arall: Mayoral Development Corporation
I.5) Prif weithgaredd
Arall: Recreational, cultural and sporting services
Adran II: Gwrthrych
II.1) Cwmpas y caffaeliad
II.1.1) Teitl
QEOP & E20 Stadium Customer Helpline Services
Cyfeirnod: PIP-221031-0
II.1.2) Prif god CPV
79342300
II.1.3) Y math o gontract
Gwasanaethau
II.1.4) Disgrifiad byr
The LLDC is seeking to engageThe LLDC is seeking to engage a Helpline specialist which shares our ambition for Queen Elizabeth Olympic Park (‘QEOP’) to be industry leading and benchmarked favourably against high performance estates, venues, and open spaces.
LS185 have proposed that the new helpline contact should also provide the service for Stadium venue enquires which are currently dealt with by the LS185 reception desk at entrance B.
The objective is to procure a best-in-class helpline service provider that who will provide a customer service freephone hotline and email response service over a three-year period with the option to extend for a further two years at LLDC’s sole discretion.
II.1.5) Cyfanswm gwerth amcangyfrifedig
Gwerth heb gynnwys TAW: 350 000.00 GBP
II.1.6) Gwybodaeth am lotiau
Mae’r contract hwn wedi’i rannu’n lotiau:
Na
II.2) Disgrifiad
II.2.3) Man cyflawni
Cod NUTS:
UKI41
Prif safle neu fan cyflawni:
Hackney and Newham
II.2.4) Disgrifiad o’r caffaeliad
The LLDC is seeking to engage a Helpline specialist which shares our ambition for Queen Elizabeth Olympic Park (‘QEOP’) to be industry leading and benchmarked favourably against high performance estates, venues, and open spaces.
LS185 have proposed that the new helpline contact should also provide the service for Stadium venue enquires which are currently dealt with by the LS185 reception desk at entrance B.
The objective is to procure a best-in-class helpline service provider that who will provide a customer service freephone hotline and email response service over a three-year period with the option to extend for a further two years at LLDC’s sole discretion.
II.2.5) Meini prawf dyfarnu
Nid pris yw’r unig faen prawf dyfarnu a dim ond yn y dogfennau caffael y mae’r holl feini prawf wedi’u nodi
II.2.6) Gwerth amcangyfrifedig
Gwerth heb gynnwys TAW: 350 000.00 GBP
II.2.7) Hyd y contract, y cytundeb fframwaith neu’r system brynu ddynamig
Dechrau:
01/07/2023
Diwedd:
30/06/2026
Gall y contract hwn gael ei adnewyddu: Ydy
Disgrifiad o’r adnewyddiadau:
Optional extension periods of 1+1 years
II.2.9) Gwybodaeth am y cyfyngiadau ar nifer yr ymgeiswyr a gaiff eu gwahodd
II.2.10) Gwybodaeth am amrywiadau
Derbynnir amrywiadau:
Na
II.2.11) Gwybodaeth am opsiynau
Opsiynau:
Na
II.2.13) Gwybodaeth am Gronfeydd yr Undeb Ewropeaidd
Mae'r broses gaffael yn gysylltiedig â phrosiect a/neu raglen a ariennir gan gronfeydd yr Undeb Ewropeaidd:
Na
Section III: Gwybodaeth gyfreithiol, economaidd, ariannol a thechnegol
III.1) Amodau ar gyfer cymryd rhan
III.1.2) Statws economaidd ac ariannol
Meini prawf dethol fel y’u nodir yn y dogfennau caffael
III.1.3) Gallu technegol a phroffesiynol
Meini prawf dethol fel y’u nodir yn y dogfennau caffael
III.2) Amodau sy’n gysylltiedig â’r contract
Section IV: Gweithdrefn
IV.1) Disgrifiad
IV.1.1) Y math o weithdrefn
Gweithdrefn agored
IV.1.8) Gwybodaeth am Gytundeb Caffael y Llywodraeth (GPA)
The procurement is covered by the Government Procurement Agreement:
Ydy
IV.2) Gwybodaeth weinyddol
IV.2.2) Terfyn amser i dendrau neu geisiadau i gymryd rhan ddod i law
Dyddiad:
11/04/2023
Amser lleol: 14:00
IV.2.4) Ym mha iaith/ieithoedd y gellir cyflwyno tendrau neu geisiadau i gymryd rhan
EN
IV.2.6) Yr isafswm cyfnod gofynnol i’r sawl sy’n tendro gynnal y tendr
Hyd mewn misoedd: 6 (o’r dyddiad a nodwyd i dendr ddod i law)
IV.2.7) Amodau ar gyfer agor tendrau
Dyddiad:
11/04/2023
Amser lleol: 14:00
Section VI: Gwybodaeth ategol
VI.1) Gwybodaeth am ailddigwydd
Caffaeliad cylchol yw hwn:
Na
VI.2) Gwybodaeth am lifau gwaith electronig
Defnyddir taliadau electronig
VI.3) Gwybodaeth ychwanegol
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
<a href="https://www.delta-esourcing.com/tenders/UK-UK-London:-Customer-services./22EA69K2FP" target="_blank">https://www.delta-esourcing.com/tenders/UK-UK-London:-Customer-services./22EA69K2FP</a>
To respond to this opportunity, please click here:
<a href="https://www.delta-esourcing.com/respond/22EA69K2FP" target="_blank">https://www.delta-esourcing.com/respond/22EA69K2FP</a>
GO Reference: GO-2023224-PRO-22207404
VI.4) Gweithdrefnau adolygu
VI.4.1) Corff adolygu
London Legacy Development Corporation
Level 9, 5 Endeavour Square
London
E20 1JN
UK
VI.4.3) Gweithdrefn adolygu
Gwybodaeth fanwl gywir am y terfyn(au) amser ar gyfer gweithdrefnau adolygu:
Part 3 of the Public Contracts Regulations 2015 addresses the remedies available to economic operators. The LLDC are conducting this procurement and will incorporate a minimum 10 calendar day standstill period in accordance with Regulation 87 of the Public Contracts Regulations 2015 prior to concluding the award of any contract pursuant to this notice. In the first instance, potentially aggrieved economic operators should notify the LLDC of an appeal.
VI.5) Dyddiad anfon yr hysbysiad hwn
24/02/2023