Hysbysiad contract
Adran I:
Endid
contractio
I.1) Enw a chyfeiriad
Stonewater Limited
Suite C, Lancaster House, Enderby Road
Leicester
LE8 6EP
UK
Ffôn: +44 7387024336
E-bost: andrew.russell@stonewater.org
NUTS: UK
Cyfeiriad(au) rhyngrwyd
Prif gyfeiriad: https://www.stonewater.org/
I.3) Cyfathrebu
Mae'r dogfennau caffael ar gael ar gyfer mynediad uniongyrchol anghyfyngedig a llawn, yn rhad ac am ddim ar:
https://www.delta-esourcing.com/tenders/UK-UK-Leicester:-Software-programming-and-consultancy-services./KQ6C9EWJ3V
Gellir cael gwybodaeth ychwanegol o'r cyfeiriad uchod
Rhaid anfon tendrau neu geisiadau i gymryd rhan yn electronig at:
https://www.delta-esourcing.com/
Rhaid anfon tendrau neu geisiadau i gymryd rhan i'r cyfeiriad uchod:
I.4) Y math o awdurdod contractio
Corff a lywodraethir gan gyfraith gyhoeddus
I.5) Prif weithgaredd
Tai ac amwynderau cymunedol
Adran II: Gwrthrych
II.1) Cwmpas y caffaeliad
II.1.1) Teitl
Salesforce Customer Relationship Management (CRM) Solution Delivery Partner
Cyfeirnod: 00502-CS
II.1.2) Prif god CPV
72200000
II.1.3) Y math o gontract
Gwasanaethau
II.1.4) Disgrifiad byr
Stonewater is pleased to invite interested and qualified suppliers to participate in a competitive process to deliver Salesforce’s Customer Relationship Management (CRM) solution, hereafter referred to as ‘The Tender’.
The implementation of the chosen CRM solution is part of Stonewater’s journey towards achieving a number of key business objectives:
•Transforming Customer Service: Enhancing the way we deliver customer service at Stonewater, ensuring a more streamlined, responsive and customer-focused experience.
•Eliminating Legacy System Constraints: Addressing the limitations of our current legacy systems by implementing a modern solution that overcomes inefficiencies and operational roadblocks.
•Enhancing Agility: Increasing organisational agility through a platform that supports an ecosystem of apps and flexible bolt-on features, allowing for easier adaptation to future needs and technological advancements.
II.1.5) Cyfanswm gwerth amcangyfrifedig
Gwerth heb gynnwys TAW: 1 200 000.00 GBP
II.1.6) Gwybodaeth am lotiau
Mae’r contract hwn wedi’i rannu’n lotiau:
Na
II.2) Disgrifiad
II.2.3) Man cyflawni
Cod NUTS:
UK
Prif safle neu fan cyflawni:
UNITED KINGDOM
II.2.4) Disgrifiad o’r caffaeliad
Open Procedure: The Open Procedure is a single-stage, competitive and transparent procurement method where all interested suppliers are invited to submit their tenders. This approach ensures that every eligible supplier has the opportunity to participate and be considered for inclusion.
Process Description:
1.Invitation to Tender: All potential suppliers are invited to submit their tenders in response to this procurement notice. The invitation will detail the requirements, scope of work, and specific criteria for how each bid will be assessed and scored.
2.Submission of Tenders: Suppliers must submit their tenders by the specified deadline. Submissions should include both their written technical responses and financial proposals, addressing the key requirements of the project.
3.Evaluation:
oQualitative Evaluation: This will be assessed in two stages:
(a) Bidders will provide written responses to the questions included in Document 3 – Questions. The evaluation will assess the quality, expertise, and suitability of each supplier’s proposed approach and experience in delivering the required solution. It will also review their ability to support change management across Stonewater, as well as other aspects, such as their approach to delivering social value and sustainability initiatives.
Answers will be completed on Stonewater’s e-tendering portal, with Document 3 being used for guidance only.
(b) The three highest placed bidders, following the conclusion of the evaluation of the written responses and commercial submissions, will be invited for a final stage interview. All information, including the questions that will be posed to bidders in this section can be found in Document 5 – Supplier Interview Questions.
oQuantitative Evaluation: This will focus on the total price submitted by each bidder. Pricing will be assessed on a time and materials basis, using a pre-written submission document to ensure alignment with Stonewater’s target cost for the project and the associated budgetary constraints.
4.Appointment to Contract: It is Stonewater’s intention to appoint one supplier for the delivery of this project, based on the outcome of this tender exercise.
5.Contract Award: The successful bidder will be notified and formally appointed under contract, subject to negotiation and all checks and approvals being successfully achieved. Unsuccessful suppliers will be informed of the decision and will be provided with feedback on why they were unsuccessful.
6.Contract Management: Following appointment, the successful bidder will be expected to adhere to the terms of the contract and deliver the required services as outlined.
II.2.5) Meini prawf dyfarnu
Maen prawf isod:
Maes prawf ansawdd: Responses to Written Technical Questions
/ Pwysoliad: 40
Maes prawf ansawdd: Interviews
/ Pwysoliad: 20
Maen prawf cost: Commercial Proposal
/ Pwysoliad: 40
II.2.6) Gwerth amcangyfrifedig
Gwerth heb gynnwys TAW: 1 000 000.00 GBP
II.2.7) Hyd y contract, y cytundeb fframwaith neu’r system brynu ddynamig
Hyd mewn misoedd: 24
Gall y contract hwn gael ei adnewyddu: Na
II.2.9) Gwybodaeth am y cyfyngiadau ar nifer yr ymgeiswyr a gaiff eu gwahodd
II.2.10) Gwybodaeth am amrywiadau
Derbynnir amrywiadau:
Na
II.2.11) Gwybodaeth am opsiynau
Opsiynau:
Na
II.2.13) Gwybodaeth am Gronfeydd yr Undeb Ewropeaidd
Mae'r broses gaffael yn gysylltiedig â phrosiect a/neu raglen a ariennir gan gronfeydd yr Undeb Ewropeaidd:
Na
II.2.14) Gwybodaeth ychwanegol
To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/KQ6C9EWJ3V
Section III: Gwybodaeth gyfreithiol, economaidd, ariannol a thechnegol
III.1) Amodau ar gyfer cymryd rhan
III.1.2) Statws economaidd ac ariannol
Meini prawf dethol fel y’u nodir yn y dogfennau caffael
III.1.3) Gallu technegol a phroffesiynol
Meini prawf dethol fel y’u nodir yn y dogfennau caffael
III.2) Amodau sy’n gysylltiedig â’r contract
Section IV: Gweithdrefn
IV.1) Disgrifiad
IV.1.1) Y math o weithdrefn
Gweithdrefn agored
IV.1.8) Gwybodaeth am Gytundeb Caffael y Llywodraeth (GPA)
The procurement is covered by the Government Procurement Agreement:
Na
IV.2) Gwybodaeth weinyddol
IV.2.2) Terfyn amser i dendrau neu geisiadau i gymryd rhan ddod i law
Dyddiad:
12/02/2025
Amser lleol: 17:00
IV.2.4) Ym mha iaith/ieithoedd y gellir cyflwyno tendrau neu geisiadau i gymryd rhan
EN
IV.2.6) Yr isafswm cyfnod gofynnol i’r sawl sy’n tendro gynnal y tendr
Rhaid i’r tendr fod yn ddilys tan:
12/08/2025
IV.2.7) Amodau ar gyfer agor tendrau
Dyddiad:
13/02/2025
Amser lleol: 09:00
Section VI: Gwybodaeth ategol
VI.1) Gwybodaeth am ailddigwydd
Caffaeliad cylchol yw hwn:
Na
VI.2) Gwybodaeth am lifau gwaith electronig
Defnyddir archebion electronig
Derbynnir anfonebau electronig
Defnyddir taliadau electronig
VI.3) Gwybodaeth ychwanegol
The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://www.delta-esourcing.com/tenders/UK-UK-Leicester:-Software-programming-and-consultancy-services./KQ6C9EWJ3V
To respond to this opportunity, please click here:
https://www.delta-esourcing.com/respond/KQ6C9EWJ3V
GO Reference: GO-2025113-PRO-29113275
VI.4) Gweithdrefnau adolygu
VI.4.1) Corff adolygu
Stonewater Limited
Suite C, Lancaster House, Enderby Road
Leicester
LE8 6EP
UK
Ffôn: +44 7387024336
E-bost: andrew.russell@stonewater.org
Cyfeiriad(au) rhyngrwyd
URL: https://www.stonewater.org
VI.4.2) Corff sy’n gyfrifol am weithdrefnau cyfryngu
Stonewater Limited
Grange Business Park, Enderby Road
Leicester
LE8 6EP
UK
Ffôn: +44 7387024336
E-bost: andrew.russell@stonewater.org
Cyfeiriad(au) rhyngrwyd
URL: https://www.stonewater.org
VI.4.4) Y gwasanaeth lle y gellir cael gwybodaeth am y weithdrefn adolygu
Stonewater Limited
Grange Business Park, Enderby Road
Leicester
LE8 6EP
UK
Ffôn: +44 7387024336
E-bost: andrew.russell@stonewater.org
Cyfeiriad(au) rhyngrwyd
URL: https://www.stonewater.org/
VI.5) Dyddiad anfon yr hysbysiad hwn
13/01/2025