Hysbysiad contract - cyfleustodau
Adran I:
Endid
contractio
I.1) Enw a chyfeiriad
YORKSHIRE WATER SERVICES LIMITED
03778498
Western House,Western Way, Buttershaw
BRADFORD
BD62SZ
UK
Person cyswllt: Pedro Martins
Ffôn: +44 1234
E-bost: martinsp@yw.co.uk
NUTS: UKE41
Cyfeiriad(au) rhyngrwyd
Prif gyfeiriad: https://www.yorkshirewater.com/
I.3) Cyfathrebu
Mae mynediad at y dogfennau caffael yn gyfyngedig. Gellir cael rhagor o wybodaeth yn:
https://www.yorkshirewater.com/
Gellir cael gwybodaeth ychwanegol o'r cyfeiriad uchod
Rhaid anfon tendrau neu geisiadau i gymryd rhan yn electronig at:
https://www.yorkshirewater.com/
I.6) Prif weithgaredd
Dŵr
Adran II: Gwrthrych
II.1) Cwmpas y caffaeliad
II.1.1) Teitl
Bill Payment & Cash Payout Counter Services
II.1.2) Prif god CPV
65100000
II.1.3) Y math o gontract
Gwasanaethau
II.1.4) Disgrifiad byr
Yorkshire Water (YW) provides water and sewerage services to over 5 million people.
Customers have the option to pay their bills using a barcoded bill or payment card via over-the-counter services using cash or debit card.
Ensuring a seamless and widely accessible payment solution is critical to our service delivery.
Total forecasted spend: £1.6 million over five years (FY 25/26 to FY 29/30).
II.1.6) Gwybodaeth am lotiau
Mae’r contract hwn wedi’i rannu’n lotiau:
Ydy
Gellir cyflwyno tendrau ar gyfer pob lot
II.2) Disgrifiad
Rhif y Lot 1
II.2.1) Teitl
Bill Payment Services
II.2.2) Cod(au) CPV ychwanegol
65100000
II.2.3) Man cyflawni
Cod NUTS:
UKE
II.2.4) Disgrifiad o’r caffaeliad
Customers can pay their Yorkshire Water bill at a outlet using a barcoded bill or magnetic swipe card.
II.2.5) Meini prawf dyfarnu
Nid pris yw’r unig faen prawf dyfarnu a dim ond yn y dogfennau caffael y mae’r holl feini prawf wedi’u nodi
II.2.7) Hyd y contract, y cytundeb fframwaith neu’r system brynu ddynamig
Hyd mewn misoedd: 60
Gall y contract hwn gael ei adnewyddu: Ydy
Disgrifiad o’r adnewyddiadau:
Initial term of three years, with an option to extend for an additional two years, subject to performance and market conditions.
II.2.9) Gwybodaeth am y cyfyngiadau ar nifer yr ymgeiswyr a gaiff eu gwahodd
II.2.10) Gwybodaeth am amrywiadau
Derbynnir amrywiadau:
Na
II.2.11) Gwybodaeth am opsiynau
Opsiynau:
Na
II.2.13) Gwybodaeth am Gronfeydd yr Undeb Ewropeaidd
Mae'r broses gaffael yn gysylltiedig â phrosiect a/neu raglen a ariennir gan gronfeydd yr Undeb Ewropeaidd:
Na
Rhif y Lot 2
II.2.1) Teitl
Cash Pay-out Services
II.2.2) Cod(au) CPV ychwanegol
65100000
II.2.3) Man cyflawni
Cod NUTS:
UKE
II.2.4) Disgrifiad o’r caffaeliad
A quick cash voucher scheme enabling Yorkshire Water customers to receive a refund in cash at a outlet.
II.2.5) Meini prawf dyfarnu
Nid pris yw’r unig faen prawf dyfarnu a dim ond yn y dogfennau caffael y mae’r holl feini prawf wedi’u nodi
II.2.7) Hyd y contract, y cytundeb fframwaith neu’r system brynu ddynamig
Hyd mewn misoedd: 60
Gall y contract hwn gael ei adnewyddu: Ydy
Disgrifiad o’r adnewyddiadau:
Annual agreements (12 months), with optional extensions.
II.2.9) Gwybodaeth am y cyfyngiadau ar nifer yr ymgeiswyr a gaiff eu gwahodd
II.2.10) Gwybodaeth am amrywiadau
Derbynnir amrywiadau:
Na
II.2.11) Gwybodaeth am opsiynau
Opsiynau:
Na
II.2.13) Gwybodaeth am Gronfeydd yr Undeb Ewropeaidd
Mae'r broses gaffael yn gysylltiedig â phrosiect a/neu raglen a ariennir gan gronfeydd yr Undeb Ewropeaidd:
Na
Section III: Gwybodaeth gyfreithiol, economaidd, ariannol a thechnegol
III.1) Amodau ar gyfer cymryd rhan
III.1.1) Addasrwydd i ymgymryd â’r gweithgaredd proffesiynol, gan gynnwys gofynion mewn perthynas â chofrestru ar gofrestri proffesiynol neu gofrestri masnach
Rhestr a disgrifiad byr o’r amodau:
2. Requirements We seek a market-leading provider capable of processing over-the-counter payments securely and efficiently.
Key requirements include:
2.1 Market & Industry Experience
• A well-established, reputable supplier with a proven track record in processing similar high-volume transactions.
2.2 Secure Payment Gateway
• Compliance with GDPR and financial security regulations.
• Secure integration with Yorkshire Water's payment gateway.
2.3 Stable Processing Platform
• Capable of handling multiple transactions and users simultaneously.
• Availability 24/7, with downtime resolution within 4 hours or less.
• Industry-standard security and seamless interaction with our existing gateway solution.
2.4 High-Volume Transaction Capability
• Proven ability to process thousands of daily transactions across all major card providers.
2.5 24/7 Service & Support
• Around-the-clock service coverage with dedicated support.
2.6 Reporting Suite
• Comprehensive reporting, including:
o System logs with transaction details (amount, date, card type, etc.).
o Online access to reports.
o Search and display functions for all transactions.
o Data export capability (Excel format).
o Monthly summary and billing reports with high accuracy.
3. Payment File Transfer Requirements
• Payment files must be securely presented on Yorkshire Water's SFTP server overnight for internal processing.
• The supplier must:
o Move and archive files post-transfer, clearing them within agreed timescales.
o Provide Yorkshire Water with SFTP server contact details, password, and secure key.
o Whitelist Yorkshire Water's IP address for secure transfer.
• SFTP files must be provided daily by an agreed time, with clear SLAs in place for incident resolution.
• Files are typically received during the overnight batch run and imported before 8 AM. Any failure in receipt must be resolved as a high-priority incident.
• Settlement and reconciliation timelines must be clearly defined.
Important Notes
• Yorkshire Water unconditionally reserves the right to suspend or cancel this procurement process at its sole discretion and without liability.
• Yorkshire Water reserves the right to cancel, merge, or amend any lot and/or make no award under this procurement process.
III.2) Amodau sy’n gysylltiedig â’r contract
Section IV: Gweithdrefn
IV.1) Disgrifiad
IV.1.1) Y math o weithdrefn
negodi gyda galwad am gystadleuaeth
IV.1.8) Gwybodaeth am Gytundeb Caffael y Llywodraeth (GPA)
The procurement is covered by the Government Procurement Agreement:
Ydy
IV.2) Gwybodaeth weinyddol
IV.2.2) Terfyn amser i dendrau neu geisiadau i gymryd rhan ddod i law
Dyddiad:
03/03/2025
IV.2.4) Ym mha iaith/ieithoedd y gellir cyflwyno tendrau neu geisiadau i gymryd rhan
EN
Section VI: Gwybodaeth ategol
VI.1) Gwybodaeth am ailddigwydd
Caffaeliad cylchol yw hwn:
Na
VI.3) Gwybodaeth ychwanegol
5. Procurement Process
5.1 Expression of Interest (EOI)
Interested suppliers must submit a notification to participate in the tender process via email to Pedro Martins at pedro.martins@yorkshirewater.co.uk.
5.2 Selection Questionnaire (SQ)
Upon receipt of an EOI, a Selection Questionnaire (SQ) will be issued via SAP Ariba. This will be a pass/fail assessment to ensure minimum eligibility. Bidders who do not meet the criteria may be excluded at this stage, though they may have an opportunity to resubmit.
5.3 Invitation to Tender (ITT)
Successful bidders from the SQ stage will receive an Invitation to Tender (ITT). This will include commercial and qualitative assessments for each lot. Tender documents and evaluation criteria will be provided via SAP Ariba.
VI.4) Gweithdrefnau adolygu
VI.4.1) Corff adolygu
Yorkshire Water
Bradford
UK
VI.5) Dyddiad anfon yr hysbysiad hwn
30/01/2025