Hysbysiad dyfarnu contract
Canlyniadau'r weithdrefn gaffael
Adran I:
Endid
contractio
I.1) Enw a chyfeiriad
Transport for London
5 Endeavour Square
London
E201JN
UK
Person cyswllt: Omega Ijie
E-bost: omegaijie@tfl.gov.uk
NUTS: UK
Cyfeiriad(au) rhyngrwyd
Prif gyfeiriad: https://tfl.gov.uk/
I.4) Y math o awdurdod contractio
Corff a lywodraethir gan gyfraith gyhoeddus
I.5) Prif weithgaredd
Arall: Market Research
Adran II: Gwrthrych
II.1) Cwmpas y caffaeliad
II.1.1) Teitl
Customer Satisfaction Survey (TfL 96997)
Cyfeirnod: TfL 96997 - WS2646669456
II.1.2) Prif god CPV
73110000
II.1.3) Y math o gontract
Gwasanaethau
II.1.4) Disgrifiad byr
Call off from CCS RM6126 - Research and Insights DPS
II.1.6) Gwybodaeth am lotiau
Mae’r contract hwn wedi’i rannu’n lotiau:
Na
II.1.7) Cyfanswm gwerth y caffaeliad
Cynnig isaf: 1 814 000.00 GBP / Y cynnig uchaf: 2 116 455.00 GBP
II.2) Disgrifiad
II.2.3) Man cyflawni
Cod NUTS:
UK
II.2.4) Disgrifiad o’r caffaeliad
A contract for the continuous service of customer satisfaction surveys, of a supplier to take responsibility for the management and development of the Customer Satisfaction Surveys (CSS). The supplier will provide data tables and quarterly analysis reports which are shared widely across the business, including with ExCo. Scores obtained through the CSS are used in the operational scorecards and can be used to identify areas of customer service which needs to be improved across our network.
II.2.5) Meini prawf dyfarnu
Maes prawf ansawdd: Technical
/ Pwysoliad: 60%
Maes prawf ansawdd: Social value
/ Pwysoliad: 10%
Maen prawf cost: Financial
/ Pwysoliad: 30%
II.2.11) Gwybodaeth am opsiynau
Opsiynau:
Na
II.2.13) Gwybodaeth am Gronfeydd yr Undeb Ewropeaidd
Mae'r broses gaffael yn gysylltiedig â phrosiect a/neu raglen a ariennir gan gronfeydd yr Undeb Ewropeaidd:
Na
Section IV: Gweithdrefn
IV.1) Disgrifiad
IV.1.1) Y math o weithdrefn
Dyfarnu contract heb gyhoeddi galwad am gystadleuaeth yng Nghyfnodolyn Swyddogol yr Undeb Ewropeaidd ymlaen llaw
Cyfiawnhau'r weithdrefn ddyfarnu a ddewiswyd:
Mae’r caffaeliad y tu allan i gwmpas cymhwysiad y gyfarwyddeb
Esboniad
Call-off from the CCS RM6126 DPS - Under PCR2015.
Categories were filtered by selection available on the CCS.
All suppliers were sent an early market engagement to complete and would allow us registerthem on SAP Ariba.
An expression of interest was then sent out to all suppliers to allow us register them on SAP Ariba.
IV.1.8) Gwybodaeth am Gytundeb Caffael y Llywodraeth (GPA)
The procurement is covered by the Government Procurement Agreement:
Ydy
Section V: Dyfarnu contract
Rhif Contract: CW87422
Teitl: Customer Satisfaction Survey (TfL 96997)
Dyfernir contract/lot:
Ydy
V.2 Dyfarnu contract
V.2.1) Y dyddiad y daeth y contract i ben
18/02/2026
V.2.2) Gwybodaeth am dendrau
Nifer y tendrau a ddaeth i law: 2
Dyfarnwyd y contract i gr?p o weithredwyr economaidd:
Na
V.2.3) Enw a chyfeiriad y contractwr
Verian Group UK Limited
13663077
London
UK
NUTS: UK
BBaCh yw’r contractwr:
Na
V.2.4) Gwybodaeth am werth y contract/lot (heb gynnwys VAT)
Cynnig isaf: 1 814 000.00 GBP / Y cynnig uchaf: 2 116 455.00 GBP
V.2.5) Gwybodaeth am is-gontractio
Section VI: Gwybodaeth ategol
VI.4) Gweithdrefnau adolygu
VI.4.1) Corff adolygu
Transport for London
London
UK
VI.5) Dyddiad anfon yr hysbysiad hwn
25/02/2026