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Hysbysiad o Gontract

Cloud-Based Customer Relationship Management (CRM) Solution

  • Cyhoeddwyd gyntaf: 21 Ionawr 2022
  • Wedi'i addasu ddiwethaf: 21 Ionawr 2022

Cynnwys

Crynodeb

OCID:
ocds-kuma6s-117849
Cyhoeddwyd gan:
Life Sciences Hub Wales Ltd
ID Awudurdod:
AA35378
Dyddiad cyhoeddi:
21 Ionawr 2022
Dyddiad Cau:
14 Chwefror 2022
Math o hysbysiad:
Hysbysiad o Gontract
Mae ganddo ddogfennau:
Yndi
Wedi SPD:
Nac Ydi
Mae ganddo gynllun lleihau carbon:
AMH

Crynodeb

Life Sciences Hub Wales seeks to procure a cloud-based Customer Relationship Management (CRM) system to enable and support the achievement of its current and future strategic aims and operational requirements. The intention is to procure and implement a fit-for-purpose CRM that is able to facilitate the current types and level of processing whilst providing demonstrable efficiency, immediate added-value and future benefit via additional features, functionality and capabilities. The sourcing and implementation of a fit-for-purpose CRM is considered advantageous for Life Sciences Hub Wales to enable the availability of functionality and enhancements sought by internal users, whilst also streamlining processes and improving internal collaboration, communication, usability, and efficiency. Life Sciences Hub Wales requires that its CRM system if procured, is a scalable solution that meets the organisations current requirements but that is also able to develop to suit future requirements determined by organisational growth, changing business needs and emerging innovation. Further details with regards to the requirement are provided in the Invitation to Tender document.

Testun llawn y rhybydd

HYSBYSIAD O GONTRACT - CENEDLAETHOL

SERVICES

1 Manylion yr Awdurdod

1.1

Enw a Chyfeiriad yr Awdurdod


Life Sciences Hub Wales

Operations / Procurement, 3 Assembly Square, Cardiff,

Cardiff

CF10 4PL

UK

Adam James-Price

+44 2920467030

adam.james-price@lshubwales.com

http://www.lifescienceshubwales.com
www.sell2wales.gov.wales
www.sell2wales.gov.wales (as per the Invitation to Tender)

1.2

Cyfeiriad ar gyfer cael dogfennaeth

Fel yn I.1

1.3

Mae'n rhaid dychwelyd dogfennau wedi'u cwblhau at:

Fel yn I.1

2 Manylion y Contract

2.1

Teitl

Cloud-Based Customer Relationship Management (CRM) Solution

2.2

Disgrifiad o'r nwyddau neu'r gwasanaethau sydd eu hangen

Life Sciences Hub Wales seeks to procure a cloud-based Customer Relationship Management (CRM) system to enable and support the achievement of its current and future strategic aims and operational requirements.

The intention is to procure and implement a fit-for-purpose CRM that is able to facilitate the current types and level of processing whilst providing demonstrable efficiency, immediate added-value and future benefit via additional features, functionality and capabilities.

The sourcing and implementation of a fit-for-purpose CRM is considered advantageous for Life Sciences Hub Wales to enable the availability of functionality and enhancements sought by internal users, whilst also streamlining processes and improving internal collaboration, communication, usability, and efficiency.

Life Sciences Hub Wales requires that its CRM system if procured, is a scalable solution that meets the organisations current requirements but that is also able to develop to suit future requirements determined by organisational growth, changing business needs and emerging innovation.

Further details with regards to the requirement are provided in the Invitation to Tender document.

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=117849.

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

2.3

Cod a Dosbarthiad yr Hysbysiad

48445000 Customer Relation Management software package
48480000 Sales, marketing and business intelligence software package
48481000 Sales or marketing software package
48482000 Business intelligence software package
72212445 Customer Relation Management software development services
1022 Cardiff and Vale of Glamorgan

2.4

Cyfanswm maint neu gwmpas y tendr

As per the Invitation to Tender document:

The proposed Contract length is an initial 12-months, with the option to extend up to a further 36-months, in separate 12-month instalments on each occasion, at the sole discretion of Life Sciences Hub Wales.

The anticipated Contract value is up to £96,000 (excluding VAT) for Year 1, and up to £20,000 (excluding VAT) for Years 2+.

[Note that Life Sciences Hub Wales make no commitment to the final value of the Contract nor to the volume of work to be let under the agreement].

The number of CRM user licences required, including planned recruitment for next 12-months is 40.

3 Amodau ar gyfer Cymryd Rhan

3.1

Safonau gofynnol a'r cymhwyster sydd ei angen

As per the Invitation to Tender document:

The Assessment Process is comprised of three parts as detailed below:

1. Qualification Questionnaire;

2. Quality Award Criteria; and

3. Commercial Award Criteria.

Tenderers are required to respond to each part in full in order for their submission to be deemed compliant and eligible for inclusion within the evaluation process.

The Qualification Questionnaire, provided as a supporting template for completion entitled ‘CRM Qualification Questionnaire (LSHW.001.2022)’ includes a number of qualifying questions wherein Tenderers must self-certify that their CRM solution meets the Life Sciences Hub Wales minimum requirements (by responding as instructed in each instance).

The Qualification Questionnaire includes a number of Pass / Fail questions; unless otherwise clearly stated, wherever a question is stated as Pass / Fail a response of ‘No’ will be deemed as a failure to meet the Life Sciences Hub Wales minimum requirements and will invalidate the Tenderers response. The response will be discounted and will not be evaluated further.

The Qualification Questionnaire refers to a CRM Requirements Questionnaire for completion as part of the qualification process; the CRM Requirements Questionnaire, provided as a supporting template for completion entitled ‘CRM Requirements Questionnaire (LSHW.001.2022)’, requires Tenderers to self-certify whether their CRM solution is able to meet the Life Sciences Hub Wales functionality requirements.

In completing the CRM Requirements Questionnaire Tenderers must meet a minimum of 95% (120/126) of the Life Sciences Hub Wales Mandatory Requirements to be considered eligible for inclusion within the tender evaluation process. A score of less than 95% (less than 120/126) will invalidate the Tenderers response and discount it from further evaluation.

Responses that meet all of the Qualification Questionnaire criteria (including a CRM Requirements Questionnaire score of at least 95%) will progress to the next stage of the evaluation process; the Quality and Commercial evaluation.

4 Gwybodaeth Weinyddol

4.1

Math o Weithdrefn

Un cam

4.2

Rhif cyfeirnod a roddwyd i'r hysbysiad gan yr awdurdod contractio

LSHW/001/2022

4.3

Terfynau Amser



Terfyn amser ar gyfer derbyn tendrau wedi'u cwblhau
     14 - 02 - 2022  Amser   14:00

Dyddiad dyfarnu amcangyfrifedig   14 - 03 - 2022

4.5

Yr iaith neu'r ieithoedd y gellir ei/eu defnyddio i lunio tendrau neu geisiadau i gymryd rhan

EN  

4.6

Blwch Postio Cyflwyno Tendrau

Mae'r awdurdod dyfarnu wedi nodi y bydd yn derbyn ymatebion electronig i'r hysbysiad hwn drwy'r Blwch Postio Cyflwyno Tendrau. Mae rhagor o fanylion ar gael yn https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx

5 Gwybodaeth Arall

5.1

Gwybodaeth Ychwanegol

Full details of the requirement and assessment process (including award criteria) are provided in the Invitation to Tender document.

(WA Ref:117849)

5.2

Dogfennaeth Ychwanegol

Invitation to Tender for the Provision of a CRM Solution (LSHW.001.2022)
CRM Qualification Questionnaire (LSHW.001.2022)
CRM Requirements Questionnaire (LSHW.001.2022)
CRM Commercial Response Workbook (LSHW.001.2022)

5.3

Dyddiad cyhoeddi'r hysbysiad hwn

  21 - 01 - 2022

Codio

Categorïau nwyddau

ID Teitl Prif gategori
72212445 Gwasanaethau datblygu meddalwedd Rheoli Cysylltiadau Cwsmeriaid Gwasanaethau rhaglennu meddalwedd rhaglenni
48481000 Pecyn meddalwedd gwerthu neu farchnata Pecyn meddalwedd gwerthu, marchnata a gwybodaeth busnes
48480000 Pecyn meddalwedd gwerthu, marchnata a gwybodaeth busnes Pecyn meddalwedd trafodion busnes a busnes personol
48445000 Pecyn meddalwedd Rheoli Cysylltiadau Cwsmeriaid Pecyn meddalwedd dadansoddi ariannol a chyfrifyddu
48482000 Pecynnau meddalwedd gwybodaeth busnes Pecyn meddalwedd gwerthu, marchnata a gwybodaeth busnes

Lleoliadau Dosbarthu

ID Disgrifiad
1022 Caerdydd a Bro Morgannwg

Cyfyngiadau Rhanbarthol ar y Rhybuddion

Mae’r prynwr wedi cyfyngu’r rhybuddion ar gyfer yr hysbysiad hwn i gyflenwyr yn y rhanbarthau canlynol.

ID Disgrifiad
Nid oes cyfyngiadau ar y rhybuddion ar gyfer yr hysbysiad hwn.

Teulu dogfennau

Manylion hysbysiad
Dyddiad cyhoeddi:
21 Ionawr 2022
Dyddiad Cau:
14 Chwefror 2022 00:00
Math o hysbysiad:
Hysbysiad o Gontract
Enw Awdurdod:
Life Sciences Hub Wales Ltd
Dyddiad cyhoeddi:
14 Mawrth 2022
Math o hysbysiad:
Hysbysiad o Ddyfarnu Contract
Enw Awdurdod:
Life Sciences Hub Wales Ltd

Ynglŷn â'r prynwr

Prif gyswllt:
adam.james-price@lshubwales.com
Cyswllt gweinyddol:
N/a
Cyswllt technegol:
N/a
Cyswllt arall:
N/a

Gwybodaeth bellach

Dyddiad Manylion
24/01/2022 11:26
ADDED FILE: ITT Clarification Schedule - Cloud-Based Customer Relationship Management (CRM) Solution (v1)
The first iteration of the Invitation to Tender (ITT) Clarification Schedule.
07/02/2022 13:17
ADDED FILE: ITT Clarification Schedule - Cloud-Based Customer Relationship Management (CRM) Solution (v2)
The second iteration of the Invitation to Tender (ITT) Clarification Schedule.
08/02/2022 09:23
ADDED FILE: ITT Clarification Schedule - Cloud-Based Customer Relationship Management (CRM) Solution (v3)
The third iteration of the Invitation to Tender (ITT) Clarification Schedule.
08/02/2022 09:32
ADDED FILE: ITT Clarification Schedule - Cloud-Based Customer Relationship Management (CRM) Solution (v4)
The fourth iteration of the Invitation to Tender (ITT) Clarification Schedule.
09/02/2022 17:38
ADDED FILE: ITT Clarification Schedule - Cloud-Based Customer Relationship Management (CRM) Solution (v5)
The fifth iteration of the Invitation to Tender (ITT) Clarification Schedule.
10/02/2022 13:29
ADDED FILE: ITT Clarification Schedule - Cloud-Based Customer Relationship Management (CRM) Solution (v6)
The sixth and final iteration of the Invitation to Tender (ITT) Clarification Schedule.

Blwch Post

Mae'r awdurdod dyfarnu wedi nodi y bydd yn derbyn ymatebion electronig i'r hysbysiad hwn drwy'r Blwch Postio Cyflwyno Tendrau.

Cyflwyno eich ymateb i'r tendr yn electronig mewn amgylchedd diogel.

Er mwyn creu ymateb electronig, cliciwch ar y botwm "Ychwanegu at fy rhestr Diddordeb" ar frig y dudalen.

Am ragor o wybodaeth am y Blwch Postio, darllenwch y canllaw i ddefnyddwyr:

Dogfennau Ychwanegol

Mae'r dogfennau ychwanegol canlynol wedi'u hatodi i'r hysbysiad hwn. I gael y dogfennau hyn, dewiswch enwau'r ffeiliau unigol isod.

Dogfennau cyfredol

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