Crynodeb
- OCID:
- ocds-kuma6s-132618
- Cyhoeddwyd gan:
- Wales Millennium Centre
- ID Awudurdod:
- AA43785
- Dyddiad cyhoeddi:
- 25 Ionawr 2024
- Dyddiad Cau:
- -
- Math o hysbysiad:
- Hysbysiad o Ddyfarnu Contract
- Mae ganddo ddogfennau:
- Nac Ydi
- Wedi SPD:
- Nac Ydi
- Mae ganddo gynllun lleihau carbon:
- Nac Ydi
Crynodeb
Wales Millennium Centre is going through an exciting digital transformation with changes planned that will improve the way the Centre operates and the services it provides.
We are looking to implement a new omnichannel telecommunication system that should cover VOIP phone calls, email, webchat, and social media channels as a minimum. This should all be viewable in a single pane of glass for contact centre staff and there should be a strong BI/analytics dashboarding capability available to the supervisors and reporting capability for senior management. Standard back-office users of the system should be able to benefit from the usual phone features but also the ability to work in an agile manner and not be tied to their desk phone.
The system must be cloud based (we currently run 9 Virtual Servers to handle our current legacy on-premise phone system) and must be a true omnichannel solution that can address the inefficiencies the contact centre in particular experience by trying to manage multiple disparate solutions.
The intention is to engage with a strategic partner for an initial period of 3 years.
Testun llawn y rhybydd
HYSBYSIAD O DDYFARNU CONTRACT - CENEDLAETHOL
|
| SUPPLIES |
1 Manylion yr Awdurdod
|
1.1
|
Enw a Chyfeiriad yr Awdurdod
|
|
Wales Millennium Centre |
Bute Place, Cardiff Bay, |
Cardiff |
CF10 5AL |
UK |
Helen John |
+44 7764326124 |
|
|
| https://www.wmc.org.uk |
|
2 Manylion y Contract
|
2.1
|
Teitl
VOIP Omnichannel Telecommunications System
|
2.2
|
Disgrifiad o'r contract
Wales Millennium Centre is going through an exciting digital transformation with changes planned that will improve the way the Centre operates and the services it provides.
We are looking to implement a new omnichannel telecommunication system that should cover VOIP phone calls, email, webchat, and social media channels as a minimum. This should all be viewable in a single pane of glass for contact centre staff and there should be a strong BI/analytics dashboarding capability available to the supervisors and reporting capability for senior management. Standard back-office users of the system should be able to benefit from the usual phone features but also the ability to work in an agile manner and not be tied to their desk phone.
The system must be cloud based (we currently run 9 Virtual Servers to handle our current legacy on-premise phone system) and must be a true omnichannel solution that can address the inefficiencies the contact centre in particular experience by trying to manage multiple disparate solutions.
The intention is to engage with a strategic partner for an initial period of 3 years.
|
2.3
|
Cod a Dosbarthiad yr Hysbysiad
|
|
|
|
|
32412100 |
|
Telecommunications network |
|
32429000 |
|
Telephone network equipment |
|
32522000 |
|
Telecommunications equipment |
|
32523000 |
|
Telecommunications facilities |
|
32524000 |
|
Telecommunications system |
|
|
|
|
|
1000 |
|
WALES |
|
1010 |
|
West Wales and The Valleys |
|
1011 |
|
Isle of Anglesey |
|
1012 |
|
Gwynedd |
|
1013 |
|
Conwy and Denbighshire |
|
1014 |
|
South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion) |
|
1015 |
|
Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf) |
|
1016 |
|
Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly) |
|
1017 |
|
Bridgend and Neath Port Talbot |
|
1018 |
|
Swansea |
|
1020 |
|
East Wales |
|
1021 |
|
Monmouthshire and Newport |
|
1022 |
|
Cardiff and Vale of Glamorgan |
|
1023 |
|
Flintshire and Wrexham |
|
1024 |
|
Powys |
|
2.4
|
Amcangyfrif o Gyfanswm Gwerth
|
3 Gweithdrefn
|
3.1
|
Math o Weithdrefn
Un cam
|
4 Dyfarnu Contract
|
4.1
|
Cynigwyr Llwyddiannus
|
4.1.1
|
Enw a Chyfeiriad y cyflenwr, contractwr neu ddarparwr gwasanaeth llwyddiannus
Blackstar Solutions |
Falcon Drive, |
Cardiff |
CF104RU |
UK |
|
|
|
|
| https://www.blackstarsolutions.co.uk |
|
5 Gwybodaeth Arall
|
5.1
|
Rhif cyfeirnod a roddwyd i'r hysbysiad gan yr awdurdod contractio
N/a
|
5.2
|
Dyddiad Dyfarnu'r Contract
15
- 09
- 2023 |
5.3
|
Nifer y tendrau a dderbyniwyd
7
|
5.4
|
Gwybodaeth Arall
(WA Ref:138367)
|
5.5
|
Dogfennaeth Ychwanegol
Dd/g
|
5.6
|
Dyddiad cyhoeddi'r hysbysiad hwn:
25
- 01
- 2024 |
Codio
Categorïau nwyddau
| ID |
Teitl
|
Prif gategori
|
| 32429000 |
Cyfarpar rhwydwaith ffôn |
Cyfarpar rhwydwaith |
| 32522000 |
Cyfarpar telathrebu |
Cebl a chyfarpar telathrebu |
| 32523000 |
Cyfleusterau telathrebu |
Cebl a chyfarpar telathrebu |
| 32412100 |
Rhwydwaith telathrebu |
Rhwydwaith cyfathrebu |
| 32524000 |
System delathrebu |
Cebl a chyfarpar telathrebu |
Lleoliadau Dosbarthu
| ID |
Disgrifiad
|
| 1018 |
Abertawe |
| 1022 |
Caerdydd a Bro Morgannwg |
| 1013 |
Conwy a Sir Ddinbych |
| 1015 |
Cymoedd Canalog (Merthyr Tudful, Rhondda Cynon Taf) |
| 1016 |
Cymoedd Gwent (Torfaen, Blaenau Gwent, Caerffili) |
| 1000 |
CYMRU |
| 1014 |
De-orllewin Cymru (Sir Gaerfyrddin, Sir Benfro, Ceredigion) |
| 1020 |
Dwyrain Cymru |
| 1010 |
Gorllewin Cymru a'r Cymoedd |
| 1012 |
Gwynedd |
| 1017 |
Pen-y-bont ar Ogwr a Castell-Nedd Port Talbot |
| 1024 |
Powys |
| 1021 |
Sir Fynwy a Chasnewydd |
| 1023 |
Sir y Fflint a Wrecsam |
| 1011 |
Ynys Môn |
Cyfyngiadau Rhanbarthol ar y Rhybuddion
Mae’r prynwr wedi cyfyngu’r rhybuddion ar gyfer yr hysbysiad hwn i gyflenwyr yn y rhanbarthau canlynol.
| ID |
Disgrifiad
|
|
Nid oes cyfyngiadau ar y rhybuddion ar gyfer yr hysbysiad hwn.
|
Teulu dogfennau
|
Manylion hysbysiad
|
- Dyddiad cyhoeddi:
- 06 Gorffennaf 2023
- Dyddiad Cau:
- 28 Gorffennaf 2023 00:00
- Math o hysbysiad:
- Hysbysiad o Gontract
- Enw Awdurdod:
- Wales Millennium Centre
|
- Dyddiad cyhoeddi:
- 25 Ionawr 2024
- Math o hysbysiad:
- Hysbysiad o Ddyfarnu Contract
- Enw Awdurdod:
- Wales Millennium Centre
|
Ynglŷn â'r prynwr
- Prif gyswllt:
- N/a
- Cyswllt gweinyddol:
- N/a
- Cyswllt technegol:
- N/a
- Cyswllt arall:
- N/a
Gwybodaeth bellach
|
Dyddiad
|
Manylion
|
|
Nid oes unrhyw wybodaeth bellach wedi'i lanlwytho.
|