Hysbysiad contract
Adran I:
Endid
contractio
I.1) Enw a chyfeiriad
Accent Housing Ltd
Charlestown House, Acorn Park Industrial Estate, Charlestown
Shipley
BD17 7SW
UK
Ffôn: +44 1274065
E-bost: noreply@AccentGroup.org
NUTS: UK
Cyfeiriad(au) rhyngrwyd
Prif gyfeiriad: http://www.accentgroup.org/
Cyfeiriad proffil y prynwr: http://www.accentgroup.org/
I.3) Cyfathrebu
Mae'r dogfennau caffael ar gael ar gyfer mynediad uniongyrchol anghyfyngedig a llawn, yn rhad ac am ddim ar:
https://procontract.due-north.com/Advert/Index?advertId=9b28ae7e-4326-ee11-8123-005056b64545
Gellir cael gwybodaeth ychwanegol o'r cyfeiriad uchod
Rhaid anfon tendrau neu geisiadau i gymryd rhan yn electronig at:
https://procontract.due-north.com/Advert/Index?advertId=9b28ae7e-4326-ee11-8123-005056b64545
I.4) Y math o awdurdod contractio
Corff a lywodraethir gan gyfraith gyhoeddus
I.5) Prif weithgaredd
Tai ac amwynderau cymunedol
Adran II: Gwrthrych
II.1) Cwmpas y caffaeliad
II.1.1) Teitl
ITT for the Provision of Out of Hours, Scheduled and Overflow Contact Centre Services
Cyfeirnod: DN679007
II.1.2) Prif god CPV
64000000
II.1.3) Y math o gontract
Gwasanaethau
II.1.4) Disgrifiad byr
Working in partnership with Accent and its other agencies to enable delivery of its corporate strategy in an efficient manner, Accent are looking for a single Contractor to deliver high quality comprehensive Out of Hours Contact Center Services. Including but not limited to:
Out of Hours Contact Center Call Handling,
Planned / Scheduled call handling
Overflow Call Handling
The successful Contractor will have an experienced skill set and a proven track record of providing a similar out of hours contact center provision.
A combination of key proposals for service delivery, strong quality offerings, and contract management alongside keen commercial pricing are fundamental parts of this contract, with high expectations of the appointed Contractor’s abilities to support and add value to Accent in a tangible and meaningful manner.
Initial contract term is 36 months ( 3 Years) with the option to extend by 1 x 12 months - at Accent's discretion.
Date of Publication: 21st July 2023
Closing Date & Time: 21st August 2023 at 13:00hrs
All correspondence must be via the Proactis eTendering portal:
https://procontract.due-north.com/
No email correspondence will be responded to.
II.1.6) Gwybodaeth am lotiau
Mae’r contract hwn wedi’i rannu’n lotiau:
Na
II.2) Disgrifiad
II.2.3) Man cyflawni
Cod NUTS:
UK
II.2.4) Disgrifiad o’r caffaeliad
Working in partnership with Accent and its other agencies to enable delivery of its corporate strategy in an efficient manner, Accent are looking for a single Contractor to deliver high quality comprehensive Out of Hours Contact Center Services. Including but not limited to:
Out of Hours Contact Center Call Handling,
Planned / Scheduled call handling
Overflow Call Handling
The successful Contractor will have an experienced skill set and a proven track record of providing a similar out of hours contact center provision.
A combination of key proposals for service delivery, strong quality offerings, and contract management alongside keen commercial pricing are fundamental parts of this contract, with high expectations of the appointed Contractor’s abilities to support and add value to Accent in a tangible and meaningful manner.
Initial contract term is 36 months ( 3 Years) with the option to extend by 1 x 12 months - at Accent's discretion.
Date of Publication: 21st July 2023
Closing Date & Time: 21st August 2023 at 13:00hrs
All correspondence must be via the Proactis eTendering portal:
https://procontract.due-north.com/
No email correspondence will be responded to.
II.2.5) Meini prawf dyfarnu
Nid pris yw’r unig faen prawf dyfarnu a dim ond yn y dogfennau caffael y mae’r holl feini prawf wedi’u nodi
II.2.7) Hyd y contract, y cytundeb fframwaith neu’r system brynu ddynamig
Hyd mewn misoedd: 36
Gall y contract hwn gael ei adnewyddu: Na
II.2.9) Gwybodaeth am y cyfyngiadau ar nifer yr ymgeiswyr a gaiff eu gwahodd
II.2.10) Gwybodaeth am amrywiadau
Derbynnir amrywiadau:
Na
II.2.11) Gwybodaeth am opsiynau
Opsiynau:
Na
II.2.13) Gwybodaeth am Gronfeydd yr Undeb Ewropeaidd
Mae'r broses gaffael yn gysylltiedig â phrosiect a/neu raglen a ariennir gan gronfeydd yr Undeb Ewropeaidd:
Na
Section IV: Gweithdrefn
IV.1) Disgrifiad
IV.1.1) Y math o weithdrefn
Gweithdrefn agored
IV.1.8) Gwybodaeth am Gytundeb Caffael y Llywodraeth (GPA)
The procurement is covered by the Government Procurement Agreement:
Na
IV.2) Gwybodaeth weinyddol
IV.2.2) Terfyn amser i dendrau neu geisiadau i gymryd rhan ddod i law
Dyddiad:
21/08/2023
Amser lleol: 13:00
IV.2.4) Ym mha iaith/ieithoedd y gellir cyflwyno tendrau neu geisiadau i gymryd rhan
EN
IV.2.7) Amodau ar gyfer agor tendrau
Dyddiad:
21/08/2023
Amser lleol: 13:00
Section VI: Gwybodaeth ategol
VI.1) Gwybodaeth am ailddigwydd
Caffaeliad cylchol yw hwn:
Na
VI.4) Gweithdrefnau adolygu
VI.4.1) Corff adolygu
Royal Courts of Justice
London
WC2A 2LL
UK
Cyfeiriad(au) rhyngrwyd
URL: http://www.accentgroup.org/
VI.5) Dyddiad anfon yr hysbysiad hwn
21/07/2023