HYSBYSIAD O GONTRACT - CENEDLAETHOL

1 Manylion yr Awdurdod

1.1

Enw a Chyfeiriad yr Awdurdod

1.2

Cyfeiriad ar gyfer cael dogfennaeth

Fel yn I.1

1.3

Mae'n rhaid dychwelyd dogfennau wedi'u cwblhau at:

Fel yn I.1

2 Manylion y Contract

2.1

Teitl

Hosted Telephony RfP

2.2

Disgrifiad o'r nwyddau neu'r gwasanaethau sydd eu hangen

The provision and support of a hosted telephony service, enabling an organisation of 250 staff to use telephony via multiple methods, ie fixed handsets, softphones and a mobile application. Included will be provision of services related to contact centre-based call handling, routing and reporting.

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=93085.

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

2.3

Cod a Dosbarthiad yr Hysbysiad

2.4

Cyfanswm maint neu gwmpas y tendr

Our budget is circa £150,000 for the provision of hosted telephony services for an organisation of 250 staff (who fulfill a mix of desk-based and mobile roles) over three years. All further details can be found in the RfP itself.

3 Amodau ar gyfer Cymryd Rhan

3.1

Safonau gofynnol a'r cymhwyster sydd ei angen

4 Gwybodaeth Weinyddol

4.1

Math o Weithdrefn

Un cam

4.2

Rhif cyfeirnod a roddwyd i'r hysbysiad gan yr awdurdod contractio

N/a

4.3

Terfynau Amser

4.5

Yr iaith neu'r ieithoedd y gellir ei/eu defnyddio i lunio tendrau neu geisiadau i gymryd rhan

4.6

Blwch Postio Cyflwyno Tendrau

5 Gwybodaeth Arall

5.1

Gwybodaeth Ychwanegol

The procurement of hosted telephony services will be completed in six stages:

Stage 1 – RfP

14/06/19: RfP issued on Sell2Wales

19/07/19: RfP return period ends (5 weeks between issue date and submission deadline)

Suppliers welcome to visit Coastal in this period

Stage 2 – Shortlisting

22/07/19 – 02/08/19: Coastal telephony project team review proposals (weighted assessment and shortlisting)

02/08/19: Suppliers to be available (via phone) to project team for any final clarifications

05/08/19: Suppliers updated

Stage 3 - Buffer

August: Shortlisted suppliers welcome to continue discussions with project members / arrange reference site visits as per Stage 4

Stage 4 – Reference Sites

02/09/19 – 06/09/19: Potential reference site visits / discussions

Stage 5 – Presentations

12/09/19 – 13/09/19: Shortlisted supplier presentations at Coastal Head Office (one session each, either AM or PM)

Stage 6 - Decision

16/09/19: Successful supplier announced

Note, this is also documented in the RfP.

Coastal reserve the right to amend the above schedule as appropriate.

(WA Ref:93085)

5.2

Dogfennaeth Ychwanegol

5.3

Dyddiad cyhoeddi'r hysbysiad hwn