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Aims of Engagement
The purpose is to:
- Understand supplier capabilities and solutions available in the market.
- Identify opportunities for innovation and best practice.
- Understand the market’s ability to input / interface / integrate data into the Housing Management Software from various other software solutions.
- Test assumptions on costs, timescales, and implementation approaches.
- Reporting and dashboard capabilities
- AI and predictive analytics
- Customer / Tenant / Contractor Portal capabilities
- Welsh Language Compliance for predominantly customer facing elements
- Ability to ensure the Authority are able to meet their obligations of UK and Wales legislation.
- Secure and robust infrastructure compliant with UK GDPR.
- Data hosted within the UK or in jurisdictions offering equivalent UK GDPR protections (with a preference for UK hosting).
We are seeking to understand what is currently available in the market in relation to the above requirements. We are inviting suppliers to provide a breakdown of the key features and functions their system provides. We also may invite suppliers to provide system demonstrations, over MS Teams or face-to-face.
The Authority may meet with other Local Authorities and Housing Associations to view solutions in practice.
We are seeking a fully functional, out of the box solution/s that require minimal configuration to meet our operational needs and deliver an excellent customer experience. We are not looking for a development partner. We are interested in suppliers who have a proven track record.
We do not guarantee that this exercise will result in a procurement exercise.
If your organisation can provide a solution that meets the requirements of this notice, please email procurement@denbighshire.gov.uk with a brief overview of your solution and any customer testimonials you may have no later than 12noon on 2nd July 2026.