Hysbysiad contract - cyfleustodau
Adran I:
Endid
contractio
I.1) Enw a chyfeiriad
NORTHUMBRIAN WATER GROUP LIMITED
2366703
Northumbria House,Abbey Road, Pity Me
DURHAM
DH15FJ
UK
Person cyswllt: Laura McMain
Ffôn: +44 7805786518
E-bost: laura.mcmain@nwl.co.uk
NUTS: UKC14
Cyfeiriad(au) rhyngrwyd
Prif gyfeiriad: https://www.nwl.co.uk
Cyfeiriad proffil y prynwr: https://www.nwl.co.uk
I.3) Cyfathrebu
Mae'r dogfennau caffael ar gael ar gyfer mynediad uniongyrchol anghyfyngedig a llawn, yn rhad ac am ddim ar:
https://s1.ariba.com
Gellir cael gwybodaeth ychwanegol o'r cyfeiriad uchod
Rhaid anfon tendrau neu geisiadau i gymryd rhan yn electronig at:
https://s1.ariba.com
I.6) Prif weithgaredd
Dŵr
Adran II: Gwrthrych
II.1) Cwmpas y caffaeliad
II.1.1) Teitl
Household Water Saving Retrofit Audits
Cyfeirnod: NW2703
II.1.2) Prif god CPV
71800000
II.1.3) Y math o gontract
Gwasanaethau
II.1.4) Disgrifiad byr
NWL has set itself challenging targets to achieve real and quantifiable water savings through its water efficiency strategy to reach a long-term goal of 110 litres per person per day by 2050 and a 9.7% reduction between 2025 and 2030. Water saving visits have been a key component of our water efficiency strategy. The tried and tested approach successfully combines the provision and fitting of water saving products in customer's homes and effective water efficiency education with each customer. This approach has proven to deliver long-term behaviour change. Water's Worth Saving is our household retrofit water saving visit project. We are seeking to employ a contractor to deliver the project to our highest use customers across our Northern, Essex and Suffolk supply areas for the whole of AMP8 (2025 - 2030). We aim to award the contract to a contractor that can demonstrate the wide range of facets required to successfully deliver our project for 2025 - 2027, with extensions up to and including 2030. Below is an overview of the core components for this project to give you an idea of what the contractor will be responsible for, and some of the practical and logistical requirements and deliverables we expect:
•Inbound and outbound call handling
•Arranging appointments, including rescheduling
•Organise/plan technician routes/diaries around appointments,
•Organise/facilitate the transfer, storage and monitoring of stock
•Gaining an understanding of customers, who they are and how/why/when water is used the way it is
•Engaging with customer through relevant behavioural change messaging, making the interaction personal and tailored to the customer
•Delivery and installation of suitable water saving interventions, taking flow measurements, and substituting alternative products
•Minor internal leak repairs (such as leaking toilets, tap washer replacements etc.)
•Remedial visits
•Monitoring call centre and field staff productivity
•Robust and quality assured data collection, for example collecting data from visit around products installed, meter reads, any other areas of interest, on an electronic form
•Reporting, for example a weekly report of work complete, a monthly overview, and a final project review report
•Collection of water consumption data to assess water savings
•Post intervention customer survey
•Post interventions follow up to customers,
•Quality assurance random sampling,
•Providing feedback and recommendations of improvement prior to review phase,
•Regular catch ups with the project team to cover aspects such as training, project progress and any support required.
The regulatory year runs from April to March with a requirement to report activity completed to regulators covering this period every year. The objective is to provide validated data on the details of the work completed annually so that this data can be analysed and used for NWG's annual reporting. The project for the first year of the contract will be completed by January 2026 including a period for review of the final report and database by NWG, followed by any required amendments and clarification. Please note: Due to the nature of the project, we require the contractor to be able to deliver the work across all three operating areas, throughout the duration of the contract. This is due to mailing customers in several areas to ensure the target number of properties if achieved. We aim to achieve a minimum of 16,500 visits per year. Based on previous projects and uptake information, it is estimated that we will need to engage with approximately 110,000 over 12 months (based on a 15% uptake rate) via a recruitment communication. This would mean ~9000 customers per month. Please use this as indicative information only, as figures may change due to this project being dynamic and through a new approach.
II.1.6) Gwybodaeth am lotiau
Mae’r contract hwn wedi’i rannu’n lotiau:
Na
II.2) Disgrifiad
II.2.3) Man cyflawni
Cod NUTS:
UKC
UKH14
UKH3
II.2.4) Disgrifiad o’r caffaeliad
NWL has set itself challenging targets to achieve real and quantifiable water savings through its water efficiency strategy to reach a long-term goal of 110 litres per person per day by 2050 and a 9.7% reduction between 2025 and 2030. Water saving visits have been a key component of our water efficiency strategy. The tried and tested approach successfully combines the provision and fitting of water saving products in customer's homes and effective water efficiency education with each customer. This approach has proven to deliver long-term behaviour change. Water's Worth Saving is our household retrofit water saving visit project. We are seeking to employ a contractor to deliver the project to our highest use customers across our Northern, Essex and Suffolk supply areas for the whole of AMP8 (2025 - 2030). We aim to award the contract to a contractor that can demonstrate the wide range of facets required to successfully deliver our project for 2025 - 2027, with extensions up to and including 2030. Below is an overview of the core components for this project to give you an idea of what the contractor will be responsible for, and some of the practical and logistical requirements and deliverables we expect:
•Inbound and outbound call handling
•Arranging appointments, including rescheduling
•Organise/plan technician routes/diaries around appointments,
•Organise/facilitate the transfer, storage and monitoring of stock
•Gaining an understanding of customers, who they are and how/why/when water is used the way it is
•Engaging with customer through relevant behavioural change messaging, making the interaction personal and tailored to the customer
•Delivery and installation of suitable water saving interventions, taking flow measurements, and substituting alternative products
•Minor internal leak repairs (such as leaking toilets, tap washer replacements etc.)
•Remedial visits
•Monitoring call centre and field staff productivity
•Robust and quality assured data collection, for example collecting data from visit around products installed, meter reads, any other areas of interest, on an electronic form
•Reporting, for example a weekly report of work complete, a monthly overview, and a final project review report
•Collection of water consumption data to assess water savings
•Post intervention customer survey
•Post interventions follow up to customers,
•Quality assurance random sampling,
•Providing feedback and recommendations of improvement prior to review phase,
•Regular catch ups with the project team to cover aspects such as training, project progress and any support required.
The regulatory year runs from April to March with a requirement to report activity completed to regulators covering this period every year. The objective is to provide validated data on the details of the work completed annually so that this data can be analysed and used for NWG's annual reporting. The project for the first year of the contract will be completed by January 2026 including a period for review of the final report and database by NWG, followed by any required amendments and clarification. Please note: Due to the nature of the project, we require the contractor to be able to deliver the work across all three operating areas, throughout the duration of the contract. This is due to mailing customers in several areas to ensure the target number of properties if achieved. We aim to achieve a minimum of 16,500 visits per year. Based on previous projects and uptake information, it is estimated that we will need to engage with approximately 110,000 over 12 months (based on a 15% uptake rate) via a recruitment communication. This would mean ~9000 customers per month. Please use this as indicative information only, as figures may change due to this project being dynamic and through a new approach.
It is critical that all information relevant to this project and our customers are held securely and separate to any other clients information on a unique database. The contractor is responsible for designing this database, while we request that NWL retains the intellectual property rights. We also stipulate that NWL is responsible for a PR releases relating to this project. Plumbers are to be qualified to NVQ Level 2, plumbing
tradesmen and registered under the National Water Hygiene Car Scheme or hold existing Blue Cards. Reporting is required weekly and should cover analysis of data and work completed (take up rate, product installation rates etc.) Contract start date - 1st April 2025
II.2.5) Meini prawf dyfarnu
Nid pris yw’r unig faen prawf dyfarnu a dim ond yn y dogfennau caffael y mae’r holl feini prawf wedi’u nodi
II.2.7) Hyd y contract, y cytundeb fframwaith neu’r system brynu ddynamig
Hyd mewn misoedd: 60
Gall y contract hwn gael ei adnewyddu: Na
II.2.9) Gwybodaeth am y cyfyngiadau ar nifer yr ymgeiswyr a gaiff eu gwahodd
II.2.10) Gwybodaeth am amrywiadau
Derbynnir amrywiadau:
Ydy
II.2.11) Gwybodaeth am opsiynau
Opsiynau:
Ydy
Disgrifiad o’r opsiynau:
The contract will be for 24 months (with 3 month remedial period each year) with a further 36 month optional extension.
II.2.13) Gwybodaeth am Gronfeydd yr Undeb Ewropeaidd
Mae'r broses gaffael yn gysylltiedig â phrosiect a/neu raglen a ariennir gan gronfeydd yr Undeb Ewropeaidd:
Na
Section III: Gwybodaeth gyfreithiol, economaidd, ariannol a thechnegol
III.1) Amodau ar gyfer cymryd rhan
III.1.1) Addasrwydd i ymgymryd â’r gweithgaredd proffesiynol, gan gynnwys gofynion mewn perthynas â chofrestru ar gofrestri proffesiynol neu gofrestri masnach
Rhestr a disgrifiad byr o’r amodau:
As stated in the procurement documents
III.1.2) Statws economaidd ac ariannol
Rhestr a disgrifiad byr o’r meini prawf dethol:
As stated in the procurement documents
Lefel(au) gofynnol y safonau sydd eu hangen:
As stated in the procurement documents
III.1.3) Gallu technegol a phroffesiynol
Rhestr a disgrifiad byr o’r meini prawf dethol:
As stated in the procurement documents
Lefel(au) gofynnol y safonau sydd eu hangen:
As stated in the procurement documents
III.1.4) Rheolau a meini prawf gwrthrychol ar gyfer cymryd rhan
As stated in the procurement documents
III.1.6) Adneuon a gwarantau sy’n ofynnol:
As stated in the procurement documents
III.1.7) Prif amodau cyllido a threfniadau talu a/neu gyfeiriad at y darpariaethau perthnasol sy’n eu llywodraethu:
As stated in the procurement documents
III.1.8) Ar ba ffurf gyfreithiol y bydd y gr?p o weithredwyr economaidd y caiff y contract ei ddyfarnu iddynt:
As stated in the procurement documents
III.2) Amodau sy’n gysylltiedig â’r contract
III.2.2) Amodau perfformiad contractau
As stated in the procurement documents
Section IV: Gweithdrefn
IV.1) Disgrifiad
IV.1.1) Y math o weithdrefn
negodi gyda galwad am gystadleuaeth
IV.1.8) Gwybodaeth am Gytundeb Caffael y Llywodraeth (GPA)
The procurement is covered by the Government Procurement Agreement:
Na
IV.2) Gwybodaeth weinyddol
IV.2.2) Terfyn amser i dendrau neu geisiadau i gymryd rhan ddod i law
Dyddiad:
15/04/2024
IV.2.4) Ym mha iaith/ieithoedd y gellir cyflwyno tendrau neu geisiadau i gymryd rhan
EN
IV.2.6) Yr isafswm cyfnod gofynnol i’r sawl sy’n tendro gynnal y tendr
Rhaid i’r tendr fod yn ddilys tan:
31/03/2025
Section VI: Gwybodaeth ategol
VI.1) Gwybodaeth am ailddigwydd
Caffaeliad cylchol yw hwn:
Na
VI.2) Gwybodaeth am lifau gwaith electronig
Defnyddir archebion electronig
Derbynnir anfonebau electronig
Defnyddir taliadau electronig
VI.3) Gwybodaeth ychwanegol
Applicants are asked to note that this procurement process will be conducted electronically with all documents and communication being managed through the Northumbrian Water
eSourcing Spend Management portal called 'Ariba'.
Expressions of interest for this tender must be sent to the e-mail address laura.mcmain@nwl.co.uk before the deadline date of 15th April 2024 at 12 noon. Once expression of interest has been received that contains the details below, applicants will be
given access to the Ariba portal within 48 hours from request.
This portal will contain all the tender documents associated with this procurement that are available at the time. An email link will also be provided to the email address you provide to access the portal.
The deadline for return of the completed PQQ is 19th April at 12 noon. When sending expression of interest, applicants must provide the following information:
1) Full company name
2) Main contact details of the person who will be given access to the Ariba portal - Name, job title, E mail address and telephone
VI.4) Gweithdrefnau adolygu
VI.5) Dyddiad anfon yr hysbysiad hwn
25/03/2024