II.2.2) Cod(au) CPV ychwanegol
79824000
II.2.3) Man cyflawni
Cod NUTS:
UK
Prif safle neu fan cyflawni:
UNITED KINGDOM
II.2.4) Disgrifiad o’r caffaeliad
Places for People require a total printing and fulfilment service partner on a NATIONAL basis. The supplier will deliver a personalised service to Places for People portfolio of Customer Correspondence:
•Secure receipt and auto-processing of Places for People data files.
•Production of file receipting MI & automated distribution via email
•Data-streaming (creating separate files for unique fulfilment requirements)
•Printing and enclosing services.
•Mailing Services via approved mailing providers (e.g. Royal Mail or Whistl). Will undertake production of the required mailings from a dedicated print facility
We require a flexible, secure, and cost-effective Business Process Outsourcing partner to cover ALL elements across outbound communications, inbound mail and a Hybrid Mail solution.
Outbound Communications
Suppliers must be able to provide all of the following services:
-Secure dispatch services, to cover:
-Ability to receive data via API from in-house CRM package
-Processing and dispatch of bulk mailings
-Output to various formats, including, but not limited to; print and postage, email, portal, SMS
-Output to braille and large format translation for print and dispatch
-Bespoke marketing materials for supply and dispatch
-Grouped and distributed with other relevant documentation as and when required
-Full audit tracking (data dispatch confirmation etc.) via API to in-house CRM package
Hybrid Mail Solution
-Secure desktop access to a fully tailored and flexible hybrid mail platform
-Hybrid mail platform must include:
-Single Sign On (SSO) controlled via Group Policy
-Drag and drop upload for PDF and Word
-Single documents
-Mail-merge documents
-Address validation
-1st and 2nd class
-C4 up-to 80 images
-C5 up-to 20 images
Inbound Mail Services
Suppliers must be able to supply all of the following high-level requirements:
-Dedicated PO Box for all incoming mail
-Tailored workflow to distribute documentation to relevant department / people accessed via secure portal or via API to internal workflow tools
-Quarantined documentation accessible via secure portal or via API to internal workflow tools
-Full audit tracking via API to in-house CRM package
-Secure shredding
PLEASE NOTE that Inbound Mail Services will be implemented at a later stage and will look to work with the chosen provider in scoping out the provision and their industry knowledge in successfully mobilising a company where they have not previously had an inbound solution in place.
IMPORTANT: Please note that the supplier is required to deliver outbound mail (system generated), hybrid mail and inbound mail on a national basis and will be required to meet all the minimum requirements given in APPENDIX C - Minimum Requirements (Technical & Non Technical) in order to apply for the tender.
II.2.5) Meini prawf dyfarnu
Maen prawf isod:
Maes prawf ansawdd: Quality
/ Pwysoliad: 60
Maen prawf cost: Pricing
/ Pwysoliad: 40
II.2.6) Gwerth amcangyfrifedig
Gwerth heb gynnwys TAW: 3 000 000.00 GBP
II.2.7) Hyd y contract, y cytundeb fframwaith neu’r system brynu ddynamig
Hyd mewn misoedd: 24
Gall y contract hwn gael ei adnewyddu: Na
II.2.9) Gwybodaeth am y cyfyngiadau ar nifer yr ymgeiswyr a gaiff eu gwahodd
II.2.10) Gwybodaeth am amrywiadau
Derbynnir amrywiadau:
Na
II.2.11) Gwybodaeth am opsiynau
Opsiynau:
Na
II.2.13) Gwybodaeth am Gronfeydd yr Undeb Ewropeaidd
Mae'r broses gaffael yn gysylltiedig â phrosiect a/neu raglen a ariennir gan gronfeydd yr Undeb Ewropeaidd:
Na
II.2.14) Gwybodaeth ychwanegol
To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/BWBSK3A7UX