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This project will deliver a comprehensive rebuild of the digital infrastructure, creating a
modern, scalable, and integrated ecosystem that supports programme delivery, stakeholder
engagement, operational efficiency, and future growth.
The project should be delivered from April 2026 to March2027 (this timeline may include a
provision for the final stages to be delivered from April – June 2027 should operational needs
make this necessary)
The core of the project is the implementation of a new CRM and database platform that
integrates intuitively with Microsoft 365, a WordPress website (including bespoke
functionality), existing GIS systems, and digital sales and marketing tools.
A parallel discovery phase will assess the suitability of the current Sage software environment
that supports our People and Finance teams. Following this review, a clear recommendation
will be made on a future software solution that integrates seamlessly with our new systems and
delivers a next-generation platform to enhance efficiency, functionality, and scalability.
NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=162554.
The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.
Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.
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