Hysbysiad contract
Adran I:
Endid
contractio
I.1) Enw a chyfeiriad
ARRIVA UK TRAINS LIMITED
031666214
1 Admiral Way, Doxford International Business Park,
Sunderland
SR3 3XP
UK
Person cyswllt: Tom Baker
Ffôn: +44 7855104620
E-bost: bakertom@arriva.co.uk
NUTS: UKC2
Cyfeiriad(au) rhyngrwyd
Prif gyfeiriad: www.arriva.co.uk
I.2) Caffael ar y cyd
Caiff y contract ei ddyfarnu gan gorff prynu canolog
I.3) Cyfathrebu
Mae mynediad at y dogfennau caffael yn gyfyngedig. Gellir cael rhagor o wybodaeth yn:
www.arriva.co.uk
Gellir cael gwybodaeth ychwanegol o'r cyfeiriad uchod
Rhaid anfon tendrau neu geisiadau i gymryd rhan i'r cyfeiriad uchod:
I.4) Y math o awdurdod contractio
Arall: Private Limited Company
I.5) Prif weithgaredd
Gwasanaethau cyhoeddus cyffredinol
Adran II: Gwrthrych
II.1) Cwmpas y caffaeliad
II.1.1) Teitl
Outsourced Delay Repay Software for XC Trains Limited (CrossCountry) & Grand Central Railway Company Limited (GC)
II.1.2) Prif god CPV
48445000
II.1.3) Y math o gontract
Cyflenwadau
II.1.4) Disgrifiad byr
A private Procurement is being conducted
XC Trains Limited (XC) and Grand Central Railway Company Limited (GC) will be conducting a joint private tender for the provision of outsourced Delay Repay Software to (a) standardise and improve the Customer Contact centre engagement with its customers; (b) to validate claimed for delayed journeys; and (c) assist with the payment of any appropriate compensation.
Interested parties should register their interest via the email address provided. Any interested parties must have previous experience of implementing a Delay Repay solution in the Rail Industry
II.1.5) Cyfanswm gwerth amcangyfrifedig
Gwerth heb gynnwys TAW: 1 100 000.00 GBP
II.1.6) Gwybodaeth am lotiau
Mae’r contract hwn wedi’i rannu’n lotiau:
Na
II.2) Disgrifiad
II.2.2) Cod(au) CPV ychwanegol
48445000
II.2.3) Man cyflawni
Cod NUTS:
UKE2
UKG3
II.2.4) Disgrifiad o’r caffaeliad
A private Procurement is being conducted
XC Trains Limited (XC) and Grand Central Railway Company Limited (GC) will be conducting a joint private tender for the provision of outsourced Delay Repay Software to (a) standardise and improve the Customer Contact centre engagement with its customers; (b) to validate claimed for delayed journeys; and (c) assist with the payment of any appropriate compensation.
The XC network is the most extensive rail franchise in Britain, calling at more than 100 stations. XC serve 7 of the 10 largest UK cities with 7 routes radiating from our central hub in Birmingham.
GC is an open-access train operating company in the United Kingdom and is a subsidiary of Arriva UK Trains. Grand Central connects Yorkshire and the North East to London with two routes.
Five daily services on the North East to London route run between Sunderland and London King's Cross. Four daily services which run on the Yorkshire to London route operate between Bradford Interchange and London King's Cross.
XC & GC will be seeking pricing options for the following:
- A minimum 4-year contract, with an end date of the 14th October 2027 (subject to termination rights)
- Separate contracts will be required for both XC & GC, with a governing Framework in place with Arriva UK Trains Limited (AUKT).
The Delay Repay Contract for XC will contain provisions that make it clear it can be transferred to a successor operator of the XC franchise.
Interested parties should register their interest via the email address provided. Any interested parties must have previous experience of implementing a Delay Repay solution in the Rail Industry.
For the avoidance of doubt, Arriva UK Trains is advertising this opportunity under a voluntary basis and not as mandatory requirement under the Utilities Contracts Regulations 2016
II.2.5) Meini prawf dyfarnu
Nid pris yw’r unig faen prawf dyfarnu a dim ond yn y dogfennau caffael y mae’r holl feini prawf wedi’u nodi
II.2.6) Gwerth amcangyfrifedig
Gwerth heb gynnwys TAW: 1 100 000.00 GBP
II.2.7) Hyd y contract, y cytundeb fframwaith neu’r system brynu ddynamig
Hyd mewn misoedd: 48
Gall y contract hwn gael ei adnewyddu: Na
II.2.9) Gwybodaeth am y cyfyngiadau ar nifer yr ymgeiswyr a gaiff eu gwahodd
II.2.10) Gwybodaeth am amrywiadau
Derbynnir amrywiadau:
Na
II.2.11) Gwybodaeth am opsiynau
Opsiynau:
Na
II.2.13) Gwybodaeth am Gronfeydd yr Undeb Ewropeaidd
Mae'r broses gaffael yn gysylltiedig â phrosiect a/neu raglen a ariennir gan gronfeydd yr Undeb Ewropeaidd:
Na
Section IV: Gweithdrefn
IV.1) Disgrifiad
IV.1.1) Y math o weithdrefn
Gweithdrefn gystadleuol gyda negodi
IV.1.8) Gwybodaeth am Gytundeb Caffael y Llywodraeth (GPA)
The procurement is covered by the Government Procurement Agreement:
Na
IV.2) Gwybodaeth weinyddol
IV.2.2) Terfyn amser i dendrau neu geisiadau i gymryd rhan ddod i law
Dyddiad:
30/05/2023
Amser lleol: 17:00
IV.2.4) Ym mha iaith/ieithoedd y gellir cyflwyno tendrau neu geisiadau i gymryd rhan
EN
Section VI: Gwybodaeth ategol
VI.1) Gwybodaeth am ailddigwydd
Caffaeliad cylchol yw hwn:
Na
VI.4) Gweithdrefnau adolygu
VI.4.1) Corff adolygu
Arriva UK Trains Limited
1 Admiral Way, Doxford International Business Park
Sunderland
SR3 3XP
UK
E-bost: bakertom@arriva.co.uk
VI.5) Dyddiad anfon yr hysbysiad hwn
15/05/2023