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Hysbysiad o Gontract

Research Consultancy Services

  • Cyhoeddwyd gyntaf: 18 Tachwedd 2023
  • Wedi'i addasu ddiwethaf: 18 Tachwedd 2023

Nid yw'r prynwr yn defnyddio'r wefan hon i weinyddu'r hysbysiad.

I gofnodi eich diddordeb neu gael gwybodaeth neu ddogfennau ychwanegol, darllenwch y cyfarwyddiadau yn Nhestun Llawn yr Hysbysiad. (NODER: Nid oes angen ymateb i Hysbysiadau Dyfarnu Contractau a Hysbysiadau Gwybodaeth Ymlaen Llaw fel arfer)

Cynnwys

Crynodeb

OCID:
ocds-h6vhtk-03d57e
Cyhoeddwyd gan:
Zero Waste Scotland Ltd
ID Awudurdod:
AA76525
Dyddiad cyhoeddi:
18 Tachwedd 2023
Dyddiad Cau:
22 Ionawr 2024
Math o hysbysiad:
Hysbysiad o Gontract
Mae ganddo ddogfennau:
Nac Ydi
Wedi SPD:
Nac Ydi
Mae ganddo gynllun lleihau carbon:
AMH

Crynodeb

Lot 2 – Qualitative Research Services of this framework agreement will be used for the collection and / or analysis of non-numerical data (e.g., text, video, or audio) to explore and understand concepts, opinions, attitudes, behaviours, or experiences, and to gather in-depth insights into a problem or generate new ideas for research.

Services will be requested under this Lot on a Call Off basis in accordance with the information provided the Lot Specification only.

We anticipate the appointment of between three (3) and five (5) suppliers to Lot 1 of this framework agreement.

This number is intended to provide sufficient capacity and capability for delivery of services under this Lot during the period of this framework agreement.

We reserve the right to appoint more / fewer suppliers to this Lot dependent upon the number of tender responses received that meet the minimum threshold for qualification.

Zero Waste Scotland is unwilling and unable to guarantee that any services will be requested under this Lot or that any Call Offs will be awarded to any supplier at any time during the period of this framework agreement.

Further details on the requirements and expectations for this Lot are available from the procurement documents provided on the Public Contracts Scotland Tender (PCS-T) web portal.

Testun llawn y rhybydd

Hysbysiad contract

Adran I: Endid contractio

I.1) Enw a chyfeiriad

Zero Waste Scotland Ltd

Ground Floor, Moray House, Forthside Way

Stirling

FK8 1QZ

UK

Ffôn: +44 1786433930

E-bost: procurement@zerowastescotland.org.uk

NUTS: UKM

Cyfeiriad(au) rhyngrwyd

Prif gyfeiriad: http://www.zerowastescotland.org.uk/

Cyfeiriad proffil y prynwr: https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA20802

I.3) Cyfathrebu

Mae'r dogfennau caffael ar gael ar gyfer mynediad uniongyrchol anghyfyngedig a llawn, yn rhad ac am ddim ar:

https://www.publictendersscotland.publiccontractsscotland.gov.uk


Gellir cael gwybodaeth ychwanegol o'r cyfeiriad uchod


Rhaid anfon tendrau neu geisiadau i gymryd rhan yn electronig at:

https://www.publictendersscotland.publiccontractsscotland.gov.uk


I.4) Y math o awdurdod contractio

Corff a lywodraethir gan gyfraith gyhoeddus

I.5) Prif weithgaredd

Yr Amgylchedd

Adran II: Gwrthrych

II.1) Cwmpas y caffaeliad

II.1.1) Teitl

Research Consultancy Services

Cyfeirnod: 24-FW-001-MM-28

II.1.2) Prif god CPV

73110000

 

II.1.3) Y math o gontract

Gwasanaethau

II.1.4) Disgrifiad byr

A regulated ("Open") tender to establish a multi-lot, multi-supplier framework agreement for the provision of research consultancy services.

II.1.5) Cyfanswm gwerth amcangyfrifedig

Gwerth heb gynnwys TAW: 5 000 000.00 GBP

II.1.6) Gwybodaeth am lotiau

Mae’r contract hwn wedi’i rannu’n lotiau: Ydy

Gellir cyflwyno tendrau ar gyfer pob lot

II.2) Disgrifiad

Rhif y Lot 1

II.2.1) Teitl

Quantitative Research Services

II.2.2) Cod(au) CPV ychwanegol

79300000

79310000

79311400

79315000

73300000

90713000

73110000

73210000

II.2.3) Man cyflawni

Cod NUTS:

UKM


Prif safle neu fan cyflawni:

Performance of the framework may be from a location identified by the contractor that is suitable and appropriate to the requirements.

II.2.4) Disgrifiad o’r caffaeliad

Lot 1 – Quantitative Research Services of this framework agreement will be used for the collection, study and / or analysis of the relationship between variables, making it possible for the Client to draw generalisations and make predictions based on the data.

Services will be requested under this Lot on a Call Off basis in accordance with the information provided the Lot Specification only.

We anticipate the appointment of between three (3) and five (5) suppliers to Lot 1 of this framework agreement.

This number is intended to provide sufficient capacity and capability for delivery of services under this Lot during the period of this framework agreement.

We reserve the right to appoint more / fewer suppliers to this Lot dependent upon the number of tender responses received that meet the minimum threshold for qualification.

Zero Waste Scotland is unwilling and unable to guarantee that any services will be requested under this Lot or that any Call Offs will be awarded to any supplier at any time during the period of this framework agreement.

Further details on the requirements and expectations for this Lot are available from the procurement documents provided on the Public Contracts Scotland Tender (PCS-T) web portal.

II.2.5) Meini prawf dyfarnu

Maen prawf isod:

Maes prawf ansawdd: Quality / Pwysoliad: 85

Price / Pwysoliad:  15

II.2.7) Hyd y contract, y cytundeb fframwaith neu’r system brynu ddynamig

Dechrau: 22/04/2024

Diwedd: 21/04/2026

Gall y contract hwn gael ei adnewyddu: Ydy

Disgrifiad o’r adnewyddiadau:

Two (2) extension options of twelve (12) months are provided for this framework agreement, with the maximum possible end date being Friday 21 April 2028.

II.2.9) Gwybodaeth am y cyfyngiadau ar nifer yr ymgeiswyr a gaiff eu gwahodd

II.2.10) Gwybodaeth am amrywiadau

Derbynnir amrywiadau: Na

II.2.11) Gwybodaeth am opsiynau

Opsiynau: Ydy

Disgrifiad o’r opsiynau:

The potential for additional / optional services to be requested under this Lot is identified in the Lot Specification.

II.2.13) Gwybodaeth am Gronfeydd yr Undeb Ewropeaidd

Mae'r broses gaffael yn gysylltiedig â phrosiect a/neu raglen a ariennir gan gronfeydd yr Undeb Ewropeaidd: Na

II.2.14) Gwybodaeth ychwanegol

Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015.

Rhif y Lot 2

II.2.1) Teitl

Qualitative Research Services

II.2.2) Cod(au) CPV ychwanegol

73110000

73210000

73300000

79300000

79310000

79311400

79315000

90713000

II.2.3) Man cyflawni

Cod NUTS:

UKM77


Prif safle neu fan cyflawni:

Performance of the framework may be from a location identified by the contractor that is suitable and appropriate to the requirements.

II.2.4) Disgrifiad o’r caffaeliad

Lot 2 – Qualitative Research Services of this framework agreement will be used for the collection and / or analysis of non-numerical data (e.g., text, video, or audio) to explore and understand concepts, opinions, attitudes, behaviours, or experiences, and to gather in-depth insights into a problem or generate new ideas for research.

Services will be requested under this Lot on a Call Off basis in accordance with the information provided the Lot Specification only.

We anticipate the appointment of between three (3) and five (5) suppliers to Lot 1 of this framework agreement.

This number is intended to provide sufficient capacity and capability for delivery of services under this Lot during the period of this framework agreement.

We reserve the right to appoint more / fewer suppliers to this Lot dependent upon the number of tender responses received that meet the minimum threshold for qualification.

Zero Waste Scotland is unwilling and unable to guarantee that any services will be requested under this Lot or that any Call Offs will be awarded to any supplier at any time during the period of this framework agreement.

Further details on the requirements and expectations for this Lot are available from the procurement documents provided on the Public Contracts Scotland Tender (PCS-T) web portal.

II.2.5) Meini prawf dyfarnu

Maen prawf isod:

Maes prawf ansawdd: Quality / Pwysoliad: 85

Price / Pwysoliad:  15

II.2.7) Hyd y contract, y cytundeb fframwaith neu’r system brynu ddynamig

Dechrau: 22/04/2024

Diwedd: 21/04/2026

Gall y contract hwn gael ei adnewyddu: Ydy

Disgrifiad o’r adnewyddiadau:

Two (2) extension options of twelve (12) months are provided for this framework agreement, with the maximum possible end date being Friday 21 April 2028.

II.2.9) Gwybodaeth am y cyfyngiadau ar nifer yr ymgeiswyr a gaiff eu gwahodd

II.2.10) Gwybodaeth am amrywiadau

Derbynnir amrywiadau: Na

II.2.11) Gwybodaeth am opsiynau

Opsiynau: Ydy

Disgrifiad o’r opsiynau:

The potential for additional / optional services to be requested under this Lot is identified in the Lot Specification.

II.2.13) Gwybodaeth am Gronfeydd yr Undeb Ewropeaidd

Mae'r broses gaffael yn gysylltiedig â phrosiect a/neu raglen a ariennir gan gronfeydd yr Undeb Ewropeaidd: Na

II.2.14) Gwybodaeth ychwanegol

Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015.

Rhif y Lot 3

II.2.1) Teitl

Mixed Methods Research Services

II.2.2) Cod(au) CPV ychwanegol

73110000

73210000

73300000

79300000

79310000

79311400

79315000

90713000

II.2.3) Man cyflawni

Cod NUTS:

UKM77


Prif safle neu fan cyflawni:

Performance of the framework may be from a location identified by the contractor that is suitable and appropriate to the requirements.

II.2.4) Disgrifiad o’r caffaeliad

Lot 3 – Mixed Methods Research Services of this framework agreement will be used to triangulate results and gain a more complete picture than a standalone quantitative or qualitative study by integrating the benefits of both methods. It may also be used to support delivery of a structured and rigorous Rapid Evidence Review where appropriate.

Services will be requested under this Lot on a Call Off basis in accordance with the information provided the Lot Specification only.

We anticipate the appointment of between three (3) and five (5) suppliers to Lot 1 of this framework agreement.

This number is intended to provide sufficient capacity and capability for delivery of services under this Lot during the period of this framework agreement.

We reserve the right to appoint more / fewer suppliers to this Lot dependent upon the number of tender responses received that meet the minimum threshold for qualification.

Zero Waste Scotland is unwilling and unable to guarantee that any services will be requested under this Lot or that any Call Offs will be awarded to any supplier at any time during the period of this framework agreement.

Further details on the requirements and expectations for this Lot are available from the procurement documents provided on the Public Contracts Scotland Tender (PCS-T) web portal.

II.2.5) Meini prawf dyfarnu

Maen prawf isod:

Maes prawf ansawdd: Quality / Pwysoliad: 15

Price / Pwysoliad:  15

II.2.7) Hyd y contract, y cytundeb fframwaith neu’r system brynu ddynamig

Dechrau: 22/04/2024

Diwedd: 21/04/2026

Gall y contract hwn gael ei adnewyddu: Ydy

Disgrifiad o’r adnewyddiadau:

Two (2) extension options of twelve (12) months are provided for this framework agreement, with the maximum possible end date being Friday 21 April 2028.

II.2.9) Gwybodaeth am y cyfyngiadau ar nifer yr ymgeiswyr a gaiff eu gwahodd

II.2.10) Gwybodaeth am amrywiadau

Derbynnir amrywiadau: Na

II.2.11) Gwybodaeth am opsiynau

Opsiynau: Ydy

Disgrifiad o’r opsiynau:

The potential for additional / optional services to be requested under this Lot is identified in the Lot Specification.

II.2.13) Gwybodaeth am Gronfeydd yr Undeb Ewropeaidd

Mae'r broses gaffael yn gysylltiedig â phrosiect a/neu raglen a ariennir gan gronfeydd yr Undeb Ewropeaidd: Na

II.2.14) Gwybodaeth ychwanegol

Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015.

Rhif y Lot 4

II.2.1) Teitl

Third Party Review (Managed Service)

II.2.2) Cod(au) CPV ychwanegol

73110000

73210000

72224000

79400000

79421000

II.2.3) Man cyflawni

Cod NUTS:

UKM77


Prif safle neu fan cyflawni:

Performance of the framework may be from a location identified by the contractor that is suitable and appropriate to the requirements.

II.2.4) Disgrifiad o’r caffaeliad

Lot 4 – Third Party Review (Managed Service) of this framework agreement may be used by the Client for the purposes of arranging independent third party review of outputs arising from any project that the Client is involved with, whether directly as a result of a Call Off Contract under this framework agreement or indirectly from any other project activity.

Services will be requested under this Lot on a Call Off basis in accordance with the information provided the Lot Specification only.

We anticipate the appointment of a single supplier to Lot 4 of this framework agreement. However, we reserve the right to appoint more / fewer suppliers to this Lot dependent upon the number of tender responses received that meet the minimum threshold for qualification.

Zero Waste Scotland is unwilling and unable to guarantee that any services will be requested under this Lot or that any Call Offs will be awarded to any supplier at any time during the period of this framework agreement.

Further details on the requirements and expectations for this Lot are available from the procurement documents provided on the Public Contracts Scotland Tender (PCS-T) web portal.

II.2.5) Meini prawf dyfarnu

Maen prawf isod:

Maes prawf ansawdd: Quality / Pwysoliad: 90

Price / Pwysoliad:  10

II.2.7) Hyd y contract, y cytundeb fframwaith neu’r system brynu ddynamig

Dechrau: 22/04/2024

Diwedd: 21/04/2026

Gall y contract hwn gael ei adnewyddu: Ydy

Disgrifiad o’r adnewyddiadau:

Two (2) extension options of twelve (12) months are provided for this framework agreement, with the maximum possible end date being Friday 21 April 2028.

II.2.9) Gwybodaeth am y cyfyngiadau ar nifer yr ymgeiswyr a gaiff eu gwahodd

II.2.10) Gwybodaeth am amrywiadau

Derbynnir amrywiadau: Na

II.2.11) Gwybodaeth am opsiynau

Opsiynau: Na

II.2.13) Gwybodaeth am Gronfeydd yr Undeb Ewropeaidd

Mae'r broses gaffael yn gysylltiedig â phrosiect a/neu raglen a ariennir gan gronfeydd yr Undeb Ewropeaidd: Na

II.2.14) Gwybodaeth ychwanegol

Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 58 of the Public Contracts (Scotland) Regulations 2015.

Section III: Gwybodaeth gyfreithiol, economaidd, ariannol a thechnegol

III.1) Amodau ar gyfer cymryd rhan

III.1.1) Addasrwydd i ymgymryd â’r gweithgaredd proffesiynol, gan gynnwys gofynion mewn perthynas â chofrestru ar gofrestri proffesiynol neu gofrestri masnach

Rhestr a disgrifiad byr o’r amodau:

III.1.1 of this Contract Notice is not applicable to this procurement procedure.

Section A of Part IV of the SPD (Scotland) is not being used for this contract opportunity.

III.1.2) Statws economaidd ac ariannol

Rhestr a disgrifiad byr o’r meini prawf dethol:

The relevant selection criteria for Section B of Part IV of the SPD (Scotland) are included in the SPD (Scotland) module provided for this procurement procedure.


Lefel(au) gofynnol y safonau sydd eu hangen:

It is a requirement of this contract that suppliers hold, or can commit to obtain prior to the commencement of any subsequently awarded contract, the types and levels of insurance indicated below:

Employer’s (Compulsory) Liability Insurance = 5 000 000.00 GBP

Public Liability Insurance = 5 000 000.00 GBP

Professional Indemnity Insurance = as noted in the procurement documents

http://www.hse.gov.uk/pubns/hse40.pdf

III.1.3) Gallu technegol a phroffesiynol

Rhestr a disgrifiad byr o’r meini prawf dethol:

The relevant selection criteria for Section C of Part IV of the SPD (Scotland) is included in the SPD (Scotland) module provided for this procurement procedure.

Section D of Part IV of the SPD (Scotland) is not being used for this contract opportunity.


Lefel(au) gofynnol y safonau sydd eu hangen:

Suppliers should refer to “ITT-4 Supplier Selection,” which is provided as an additional document for the procurement procedure on the Public Contracts Scotland Tender (PCS-T) web portal, for confirmation of the questions on technical and professional ability used in the SPD (Scotland) module and how the information provided in the supplier’s response will be evaluated.

III.2) Amodau sy’n gysylltiedig â’r contract

III.2.3) Gwybodaeth am y staff a fydd yn gyfrifol am gyflawni’r contract

Rhwymedigaeth i nodi enwau a chymwysterau proffesiynol y staff a glustnodwyd i gyflawni’r contract

Section IV: Gweithdrefn

IV.1) Disgrifiad

IV.1.1) Y math o weithdrefn

Gweithdrefn agored

IV.1.3) Gwybodaeth am gytundeb fframwaith neu system brynu ddynamig

The procurement involves the establishment of a framework agreement with several operators.

Uchafswm nifer y cyfranogwyr a ragwelir yn y cytundeb fframwaith: 16

IV.1.8) Gwybodaeth am Gytundeb Caffael y Llywodraeth (GPA)

The procurement is covered by the Government Procurement Agreement: Ydy

IV.2) Gwybodaeth weinyddol

IV.2.1) Cyhoeddiad blaenorol mewn perthynas â’r weithdrefn hon

Rhif yr hysbysiad yn OJ S:

2023/S 000-016587

IV.2.2) Terfyn amser i dendrau neu geisiadau i gymryd rhan ddod i law

Dyddiad: 22/01/2024

Amser lleol: 10:00

IV.2.4) Ym mha iaith/ieithoedd y gellir cyflwyno tendrau neu geisiadau i gymryd rhan

EN

IV.2.6) Yr isafswm cyfnod gofynnol i’r sawl sy’n tendro gynnal y tendr

Hyd mewn misoedd: 3  (o’r dyddiad a nodwyd i dendr ddod i law)

IV.2.7) Amodau ar gyfer agor tendrau

Dyddiad: 22/01/2024

Amser lleol: 10:00

Section VI: Gwybodaeth ategol

VI.1) Gwybodaeth am ailddigwydd

Caffaeliad cylchol yw hwn: Na

VI.3) Gwybodaeth ychwanegol

Please read the instructions provided in this Contract Notice and all the procurement documents, including where provided in response to the question or clarification.

Any questions or clarifications must be raised using the messaging facility provided for this procurement procedure on the PCS-T web portal only.

Direct approaches to Zero Waste Scotland or any of its management or staff regarding this procurement procedure may be considered an attempt to influence the outcome of this procurement procedure and may lead to your tender submission being disqualified.

Your tender submission may be ruled non-compliant where you fail to follow the instructions and / or use the template documents provided in the procurement documents, unless alternative instructions and / or approaches to preparing a tender response have been agreed and communicated as appropriate through the PCS-T web portal for the procurement procedure.

Responses to the SPD (Scotland) module will be evaluated using the scoring methodologies identified in the “ITT-4 Supplier Selection” document only.

Technical responses will be scored using the Scottish Government’s recommended scoring convention, reproduced below and in the procurement documents for information:

4 – Excellent: Response is completely relevant and excellent overall. The response is comprehensive, unambiguous and demonstrates a thorough understanding of the requirement and provides details of how the requirement will be met in full.

3 – Good: Response is relevant and good. The response is sufficiently detailed to demonstrate a good understanding and provides details on how the requirements will be fulfilled.

2 – Acceptable: Response is relevant and acceptable. The response addresses a broad understanding of the requirement but may lack details on how the requirement will be fulfilled in certain areas.

1 – Poor: Response is partially relevant but generally poor. The response addresses some elements of the requirement but contains insufficient / limited details or explanation to demonstrate how the requirement will be fulfilled.

0 – Unacceptable: Nil or inadequate response. Fails to demonstrate an ability to meet the requirement.

An anticipated timetable for this procurement procedure is provided in the procurement documents. Zero Waste Scotland will inform all tenderers of decisions or delays at the same time, by email to the nominated contract only as identified in your tender submission. Please do not contact Zero Waste Scotland following the deadline for tender submissions to enquire if or when a decision will be made as we are generally unable and unwilling to respond.

The buyer is using PCS-Tender to conduct this ITT exercise. The Project code is 25202. For more information see: http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343

The Contracting Authority does not intend to include a sub-contract clause as part of community benefits (as per Section 25 of the Procurement Reform (Scotland) Act 2014) in this contract for the following reason:

The Contractor will be required to ensure that they always deploy suitably qualified, trained, experienced and, where appropriate, supervised Staff in the performance of the framework agreement and the provision of Services under a Call Off Contract. This may be through subcontract arrangements as appropriate.

Please refer to Condition 19 (Assignation and Subcontracting) for further details of requirements where subcontracting under this framework agreement.

Community benefits are included in this requirement. For more information see: https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/

A summary of the expected community benefits has been provided as follows:

The expectations for community benefits through this framework agreement are identified in the Part A - The Specification document, in Section 1 (Framework Management) under "Sustainability".

(SC Ref:750470)

VI.4) Gweithdrefnau adolygu

VI.4.1) Corff adolygu

Stirling Sheriff Court and Justice of the Peace Court

Stirling

UK

VI.5) Dyddiad anfon yr hysbysiad hwn

16/11/2023

Codio

Categorïau nwyddau

ID Teitl Prif gategori
73300000 Dylunio a chyflawni gwaith ymchwil a datblygu Gwasanaethau ymchwil a datblygu a gwasanaethau ymgynghori cysylltiedig
79421000 Gwasanaethau rheoli prosiectau heblaw ar gyfer gwaith adeiladu Gwasanaethau sy’n gysylltiedig â rheoli
73110000 Gwasanaethau ymchwil Gwasanaethau datblygu ymchwil a datblygu arbrofol
79311400 Gwasanaethau ymchwil economaidd Gwasanaethau arolygu
79315000 Gwasanaethau ymchwil gymdeithasol Gwasanaethau ymchwil marchnad
79310000 Gwasanaethau ymchwil marchnad Ymchwil marchnad ac ymchwil economaidd; arolygon barn ac ystadegau
90713000 Gwasanaethau ymgynghori ar faterion amgylcheddol Rheoli amgylcheddol
79400000 Gwasanaethau ymgynghori ar fusnes a rheoli a gwasanaethau cysylltiedig Gwasanaethau busnes: y gyfraith, marchnata, ymgynghori, recriwtio, argraffu a diogelwch
72224000 Gwasanaethau ymgynghori ar reoli prosiectau Gwasanaethau ymgynghori ar systemau a materion technegol
73210000 Gwasanaethau ymgynghori ar ymchwil Gwasanaethau ymgynghori ar ymchwil a datblygu
79300000 Ymchwil marchnad ac ymchwil economaidd; arolygon barn ac ystadegau Gwasanaethau busnes: y gyfraith, marchnata, ymgynghori, recriwtio, argraffu a diogelwch

Lleoliadau Dosbarthu

ID Disgrifiad
100 DU - I gyd

Cyfyngiadau Rhanbarthol ar y Rhybuddion

Mae’r prynwr wedi cyfyngu’r rhybuddion ar gyfer yr hysbysiad hwn i gyflenwyr yn y rhanbarthau canlynol.

ID Disgrifiad
Nid oes cyfyngiadau ar y rhybuddion ar gyfer yr hysbysiad hwn.

Ynglŷn â'r prynwr

Prif gyswllt:
procurement@zerowastescotland.org.uk
Cyswllt gweinyddol:
N/a
Cyswllt technegol:
N/a
Cyswllt arall:
N/a

Gwybodaeth bellach

Dyddiad Manylion
Nid oes unrhyw wybodaeth bellach wedi'i lanlwytho.

0800 222 9004

Mae'r llinellau ar agor rhwng 8:30am a 5pm o ddydd Llun i ddydd Gwener.

Rydym yn croesawu galwadau'n Gymraeg.

We welcome calls in Welsh.