Hysbysiad dyfarnu contract
Canlyniadau'r weithdrefn gaffael
Adran I:
Endid
contractio
I.1) Enw a chyfeiriad
London Luton Airport Operations Ltd
London Luton Airport, Navigation House, Airport way
Luton
LU3 9LY
UK
Person cyswllt: Terry Gittins
Ffôn: +44 1582405100
E-bost: terry.gittins@ltn.aero
NUTS: UKH21
Cyfeiriad(au) rhyngrwyd
Prif gyfeiriad: http://www.in-tend.co.uk/
Cyfeiriad proffil y prynwr: http://www.london-luton.co.uk
I.4) Y math o awdurdod contractio
Arall: Utility Airport
I.5) Prif weithgaredd
Arall: 10
Adran II: Gwrthrych
II.1) Cwmpas y caffaeliad
II.1.1) Teitl
L18121A-T-TG to Develop a Holistic Continuous Improvement Customer Experience Strategy also Implemention and Support
Cyfeirnod: L18121A-T-TG
II.1.2) Prif god CPV
79342300
II.1.3) Y math o gontract
Gwasanaethau
II.1.4) Disgrifiad byr
Lot 1: to develop a holistic continuous improvement customer experience strategy. This will have customers at the heart of our service, improving the customer journey and making LLA the airport of choice. The timeframe we would like to work with you on this is 6 to 10 weeks.
Lot 2: an implementation plan to deliver the introduction and support, of the strategy. Improving the customer journey with customers at the heart of our service and making LLA the airport of choice. The timeframe for this may vary from 3 months to 12 months depending on tender bids, which must be comprehensive in achieving our outcome.
Note: you may bid for one or both lots.
II.1.6) Gwybodaeth am lotiau
Mae’r contract hwn wedi’i rannu’n lotiau:
Ydy
II.1.7) Cyfanswm gwerth y caffaeliad
Gwerth heb gynnwys TAW: 500 000.00 GBP
II.2) Disgrifiad
Rhif y Lot 1
II.2.1) Teitl
Lot 1: To Develop a Holistic Continuous Improvement Customer Experience Strategy
II.2.2) Cod(au) CPV ychwanegol
79413000
79413000
79413000
79413000
79413000
79413000
79413000
II.2.3) Man cyflawni
Cod NUTS:
UKH21
Prif safle neu fan cyflawni:
London Luton Airport.
II.2.4) Disgrifiad o’r caffaeliad
To develop a holistic continuous improvement customer experience strategy. This will have customers at the heart of our service, improving the customer journey and making LLA the airport of choice. The timeframe we would like to work with you on this is 6 to 10 weeks.
II.2.5) Meini prawf dyfarnu
Maes prawf ansawdd: Quality
/ Pwysoliad: 40
Price
/ Pwysoliad:
60
II.2.11) Gwybodaeth am opsiynau
Opsiynau:
Ydy
Disgrifiad o’r opsiynau:
One or both lots may be awarded from this tender to a supplier and bidders should price accordingly. Each lot will be scored and awarded on its own merit, as well as an option of the combination of both lots. LLA will pick the option that best suits its needs budget
II.2.13) Gwybodaeth am Gronfeydd yr Undeb Ewropeaidd
Mae'r broses gaffael yn gysylltiedig â phrosiect a/neu raglen a ariennir gan gronfeydd yr Undeb Ewropeaidd:
Ydy
II.2.14) Gwybodaeth ychwanegol
See tender documents.
Rhif y Lot 2
II.2.1) Teitl
Lot 2: An Implementation Project to Deliver the Introduction and Support of the Customer Improvement Strategy
II.2.2) Cod(au) CPV ychwanegol
79342300
79342300
79342300
79342300
79342300
II.2.3) Man cyflawni
Cod NUTS:
UKH21
Prif safle neu fan cyflawni:
London Luton Airport.
II.2.4) Disgrifiad o’r caffaeliad
Lot 2: an implementation project to deliver the introduction and support of the strategy. Improving the customer journey with customers at the heart of our service and making LLA the airport of choice. The timeframe for this may vary from 3 months to 12 months depending on tender bids, which must be comprehensive in achieving our outcome.
II.2.5) Meini prawf dyfarnu
Maes prawf ansawdd: Quality
/ Pwysoliad: 40
Price
/ Pwysoliad:
60
II.2.11) Gwybodaeth am opsiynau
Opsiynau:
Ydy
Disgrifiad o’r opsiynau:
One or both lots may be awarded from this tender to a supplier and bidders should price accordingly. Each lot will be scored and awarded on its own merit, as well as an option of the combination of both lots. LLA will pick the option that best suits its needs and or budget
II.2.13) Gwybodaeth am Gronfeydd yr Undeb Ewropeaidd
Mae'r broses gaffael yn gysylltiedig â phrosiect a/neu raglen a ariennir gan gronfeydd yr Undeb Ewropeaidd:
Ydy
II.2.14) Gwybodaeth ychwanegol
See tender documents.
Section IV: Gweithdrefn
IV.1) Disgrifiad
IV.1.1) Y math o weithdrefn
Gweithdrefn agored
IV.1.8) Gwybodaeth am Gytundeb Caffael y Llywodraeth (GPA)
The procurement is covered by the Government Procurement Agreement:
Ydy
IV.2) Gwybodaeth weinyddol
IV.2.1) Cyhoeddiad blaenorol mewn perthynas â’r weithdrefn hon
Rhif yr hysbysiad yn OJ S:
2019/S 024-052903
Section V: Dyfarnu contract
Rhif y Lot: Lot 2
Rhif Contract: L18121A-T-TG
Teitl: To Implement and Support a Holistic Continuous Improvement Customer Experience Strategy
Dyfernir contract/lot:
Ydy
V.2 Dyfarnu contract
V.2.1) Y dyddiad y daeth y contract i ben
03/10/2019
V.2.2) Gwybodaeth am dendrau
Nifer y tendrau a ddaeth i law: 20
Nifer y tendrau a ddaeth i law gan BBaChau: 8
Nifer y tendrau a dderbyniwyd gan dendrwyr o Aelod-wladwriaethau yr UE: 0
Nifer y tendrau a dderbyniwyd gan dendrwyr o Aelod-wladwriaethau nad ydynt yn aelodau o'r UE: 0
Nifer y tendrau a ddaeth i law drwy ddulliau electronig: 20
Dyfarnwyd y contract i gr?p o weithredwyr economaidd:
Na
V.2.3) Enw a chyfeiriad y contractwr
Systra Scott Lister
1 Parkshot Richmond Surry
Richmond
TW9 2RD
UK
NUTS: UKI75
BBaCh yw’r contractwr:
Na
V.2.4) Gwybodaeth am werth y contract/lot (heb gynnwys VAT)
Amcangyfrif cychwynnol o gyfanswm gwerth y contract/lot: 500 000.00 GBP
Cyfanswm gwerth y contract/lot: 160 133.00 GBP
V.2.5) Gwybodaeth am is-gontractio
Section V: Dyfarnu contract
Rhif y Lot: Lot1
Rhif Contract: L18121A-T-TG
Teitl: L18121A-T-TG To Develop a Holistic Continuous Improvement Customer Experience Strategy
Dyfernir contract/lot:
Ydy
V.2 Dyfarnu contract
V.2.1) Y dyddiad y daeth y contract i ben
03/10/2019
V.2.2) Gwybodaeth am dendrau
Nifer y tendrau a ddaeth i law: 20
Nifer y tendrau a ddaeth i law gan BBaChau: 8
Nifer y tendrau a dderbyniwyd gan dendrwyr o Aelod-wladwriaethau yr UE: 0
Nifer y tendrau a dderbyniwyd gan dendrwyr o Aelod-wladwriaethau nad ydynt yn aelodau o'r UE: 0
Nifer y tendrau a ddaeth i law drwy ddulliau electronig: 20
Dyfarnwyd y contract i gr?p o weithredwyr economaidd:
Na
V.2.3) Enw a chyfeiriad y contractwr
Systra Scott Lister
1 Parkshot Richmond Surry TW9 2RD
Richmond
UK
NUTS: UKI75
BBaCh yw’r contractwr:
Na
V.2.4) Gwybodaeth am werth y contract/lot (heb gynnwys VAT)
Amcangyfrif cychwynnol o gyfanswm gwerth y contract/lot: 500 000.00 GBP
Cyfanswm gwerth y contract/lot: 161 948.25 GBP
V.2.5) Gwybodaeth am is-gontractio
Section VI: Gwybodaeth ategol
VI.4) Gweithdrefnau adolygu
VI.4.1) Corff adolygu
The Legal Team London Luton Airport
Navigation House Airport Way
Luton
LU2 9LY
UK
VI.4.3) Gweithdrefn adolygu
Gwybodaeth fanwl gywir am y terfyn(au) amser ar gyfer gweithdrefnau adolygu:
VI.5) Dyddiad anfon yr hysbysiad hwn
03/10/2019