Hysbysiad dyfarnu contract – cyfleustodau
Adran I:
Endid
contractio
I.1) Enw a chyfeiriad
Northern Gas Networks
Northern Gas Network Operations Ltd, 1100 Century Way
Leeds
LS15 8TU
UK
Person cyswllt: Harriet Wilkes
E-bost: hwilkes@northerngas.co.uk
NUTS: UKE42
Cyfeiriad(au) rhyngrwyd
Prif gyfeiriad: https://www.northerngasnetworks.co.uk/
I.6) Prif weithgaredd
Cynhyrchu, cludo a dosbarthu nwy a gwres
Adran II: Gwrthrych
II.1) Cwmpas y caffaeliad
II.1.1) Teitl
Support Future Ways of Working Connections
II.1.2) Prif god CPV
72000000
II.1.3) Y math o gontract
Gwasanaethau
II.1.4) Disgrifiad byr
T-point were NGN’s delivery partner for the customer care team on the development of a portal for accolades and complaints. This system is now live and they continue to support this system as and when required. During the FWoW Connections project, it has been identified that an online self-serve portal would benefit both the connections team but also our connections customers by improving the time it takes to raise and complete a quotation or job. It would also improve the overall customer experience because customers would have access to real time information about their application status. T-point have already built a customer facing portal for one team within NGN. Therefore, we what to enhance what we have already invested in and are in contract for (with a number of years remaining) and fully utilise and realise the benefit of what we have already purchased.
II.1.6) Gwybodaeth am lotiau
Mae’r contract hwn wedi’i rannu’n lotiau:
Na
II.1.7) Cyfanswm gwerth y caffaeliad
Gwerth heb gynnwys TAW: 195 000.00 GBP
II.2) Disgrifiad
II.2.3) Man cyflawni
Cod NUTS:
UKE42
II.2.4) Disgrifiad o’r caffaeliad
T-point were NGN’s delivery partner for the Customer Care Team on the development of a portal for accolades and complaints. This system is now live and they continue to support this system as and when required. During the FWoW Connections project, it has been identified that an online self-serve portal would benefit both the connections team but also our connections customers by improving the time it takes to raise and complete a quotation or job. It would also improve the overall customer experience because customers would have access to real time information about their application status. T-point have already built a customer facing portal for one team within NGN. Therefore, we what to enhance what we have already invested in and are in contract for (with a number of years remaining) and fully utilise and realise the benefit of what we have already purchased.
II.2.11) Gwybodaeth am opsiynau
Opsiynau:
Na
II.2.13) Gwybodaeth am Gronfeydd yr Undeb Ewropeaidd
Mae'r broses gaffael yn gysylltiedig â phrosiect a/neu raglen a ariennir gan gronfeydd yr Undeb Ewropeaidd:
Na
Section IV: Gweithdrefn
IV.1) Disgrifiad
IV.1.1) Y math o weithdrefn
Dyfarnu contract heb gyhoeddi galwad am gystadleuaeth yng Nghyfnodolyn Swyddogol yr Undeb Ewropeaidd ymlaen llaw
Cyfiawnhau'r weithdrefn ddyfarnu a ddewiswyd:
Dim ond am y rheswm canlynol y gall gweithredwr economaidd penodol ddarparu'r gwaith, y cyflenwadau neu'r gwasanaethau: diffyg cystadleuaeth am resymau technegol
Esboniad
There are various reasons for awarding this work direct to TPoint but specifically, TPoint's product which NGN currently uses is incredibly complex and it would be difficult to develop that with an alternative company doing this piece of work. In the event that any issues such as a full outage were to happen, T-point are best placed to understand their own product and its capabilities in order to resolve those issues (they currently support their solution for NGN's the Customer Care Team if we are unable to fix the issue).
IV.1.8) Gwybodaeth am Gytundeb Caffael y Llywodraeth (GPA)
The procurement is covered by the Government Procurement Agreement:
Na
Section V: Dyfarnu contract
Dyfernir contract/lot:
Ydy
V.2 Dyfarnu contract
V.2.1) Y dyddiad y daeth y contract i ben
10/09/2020
V.2.2) Gwybodaeth am dendrau
Dyfarnwyd y contract i gr?p o weithredwyr economaidd:
Na
V.2.3) Enw a chyfeiriad y contractwr
TPoint Solutions Ltd
Reading
UK
NUTS: UKJ11
BBaCh yw’r contractwr:
Na
V.2.4) Gwybodaeth am werth y contract/lot (heb gynnwys VAT)
Cyfanswm gwerth y contract/lot: 195 000.00 GBP
V.2.5) Gwybodaeth am is-gontractio
Section VI: Gwybodaeth ategol
VI.4) Gweithdrefnau adolygu
VI.4.1) Corff adolygu
Northern Gas Networks
Northern Gas Network Operations Ltd, 1100 Century Way
Leeds
LS15 8TU
UK
VI.5) Dyddiad anfon yr hysbysiad hwn
07/10/2020