Hysbysiad dyfarnu contract
Canlyniadau'r weithdrefn gaffael
Adran I:
Endid
contractio
I.1) Enw a chyfeiriad
Phoenix Community Housing
The Green Man, 355 Bromley Road
London
SE6 2RP
UK
Person cyswllt: Natasha Briscoe
Ffôn: +44 8000285700
E-bost: natasha.briscoe@phoenixch.org.uk
NUTS: UKI44
Cyfeiriad(au) rhyngrwyd
Prif gyfeiriad: www.phoenixch.org.uk/
Cyfeiriad proffil y prynwr: https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA22607
I.4) Y math o awdurdod contractio
Arall: Social Housing provider
I.5) Prif weithgaredd
Tai ac amwynderau cymunedol
Adran II: Gwrthrych
II.1) Cwmpas y caffaeliad
II.1.1) Teitl
Contract
II.1.2) Prif god CPV
79512000
II.1.3) Y math o gontract
Gwasanaethau
II.1.4) Disgrifiad byr
Phoenix are seeking a supplier who can evidence an excellent track record of providing a ‘high standard’ of call handling expertise, sufficient resource and associated services knowledge to deliver a seamless telephone service OOH to Phoenix’s residents (or persons acting on their behalf) outside of Phoenix’s normal operating hours. The supplier will contribute to our aim of achieving great resident satisfaction in the upper quartile of our sector and assist us to improve the customer experience to meet the needs of residents. All services will be expected to maintain and demonstrate Phoenix’s core values and project a non-judgemental empathetic approach to residents and exhibit a strong understanding of maintaining professional boundaries.
II.1.6) Gwybodaeth am lotiau
Mae’r contract hwn wedi’i rannu’n lotiau:
Na
II.1.7) Cyfanswm gwerth y caffaeliad
Gwerth heb gynnwys TAW: 48 000.00 GBP
II.2) Disgrifiad
II.2.3) Man cyflawni
Cod NUTS:
UKI44
Prif safle neu fan cyflawni:
Service to be provided remotely at provider's own place of operation
II.2.4) Disgrifiad o’r caffaeliad
One stage process, tenders are invited and all documents and schedules to be provided as specified. After close of tender these will be evaluated. There may be interviews with shortlisted bids after which a contract will be awarded.
Response to the brief: (no more than 3 x A4 pages in 12pt font, single spaced in Times New Roman or Arial Font)
Your tender should include the following documents
1 Completed invitation to tender document, attached
2 How you propose to provide this service
3 Proposal in response to this brief including fees for the 4 service including cost breakdowns
5 Examples of how you have provided this service for other organisations to include results and outcomes associated with resident satisfaction
6 A resource statement including the management structure which is in addition to the brief
Please note we will receive and answer any questions online through Mytenders. Please do not e mail questions directly to Natasha Briscoe or James Peters or any other Phoenix staff.
Please also submit with your tender your policies on the following areas:
1 Modern Slavery and Human Trafficking
2 Corporate and Social Responsibility Policy
3 Anti-bribery and Anti-corruption Policy
4 Ethics Policy
5 Data and Privacy Policy
6 Safeguarding Policy
7 Equalities Policy
II.2.5) Meini prawf dyfarnu
Maes prawf ansawdd: Response to brief
/ Pwysoliad: 20
Maes prawf ansawdd: Response to questions
/ Pwysoliad: 20
Maes prawf ansawdd: Previous experience
/ Pwysoliad: 20
Maes prawf ansawdd: Added value
/ Pwysoliad: 10
Price
/ Pwysoliad:
30
II.2.11) Gwybodaeth am opsiynau
Opsiynau:
Na
II.2.13) Gwybodaeth am Gronfeydd yr Undeb Ewropeaidd
Mae'r broses gaffael yn gysylltiedig â phrosiect a/neu raglen a ariennir gan gronfeydd yr Undeb Ewropeaidd:
Na
Section IV: Gweithdrefn
IV.1) Disgrifiad
IV.1.1) Y math o weithdrefn
Gweithdrefn agored
IV.1.8) Gwybodaeth am Gytundeb Caffael y Llywodraeth (GPA)
The procurement is covered by the Government Procurement Agreement:
Na
IV.2) Gwybodaeth weinyddol
IV.2.1) Cyhoeddiad blaenorol mewn perthynas â’r weithdrefn hon
Rhif yr hysbysiad yn OJ S:
2021/S 000-012825
Section V: Dyfarnu contract
Dyfernir contract/lot:
Ydy
V.2 Dyfarnu contract
V.2.1) Y dyddiad y daeth y contract i ben
18/10/2021
V.2.2) Gwybodaeth am dendrau
Nifer y tendrau a ddaeth i law: 5
Nifer y tendrau a ddaeth i law gan BBaChau: 0
Nifer y tendrau a dderbyniwyd gan dendrwyr o Aelod-wladwriaethau yr UE: 0
Nifer y tendrau a dderbyniwyd gan dendrwyr o Aelod-wladwriaethau nad ydynt yn aelodau o'r UE: 0
Nifer y tendrau a ddaeth i law drwy ddulliau electronig: 5
Dyfarnwyd y contract i gr?p o weithredwyr economaidd:
Na
V.2.3) Enw a chyfeiriad y contractwr
NPA
Hyefield House, 36 Hagley Road, Halesowen, , West Midlands.
Halesowen
B63 4RH
UK
Ffôn: +44 3333230260
NUTS: UK
BBaCh yw’r contractwr:
Na
V.2.4) Gwybodaeth am werth y contract/lot (heb gynnwys VAT)
Cyfanswm gwerth y contract/lot: 48 000.00 GBP
V.2.5) Gwybodaeth am is-gontractio
Section VI: Gwybodaeth ategol
VI.3) Gwybodaeth ychwanegol
(MT Ref:224205)
VI.4) Gweithdrefnau adolygu
VI.4.1) Corff adolygu
Public Procurement Review Service
Cabinet Office
London
UK
Ffôn: +44 3450103503
E-bost: publicprocurementreview@cabinetoffice.gov.uk
Cyfeiriad(au) rhyngrwyd
URL: https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit
VI.5) Dyddiad anfon yr hysbysiad hwn
18/10/2021