Hysbysiad contract
Adran I:
Endid
contractio
I.1) Enw a chyfeiriad
City of York Council
GB 647 3650 22
West Offices, Station Rise
York
YO1 6GA
UK
Person cyswllt: Mark Woolford
E-bost: mark.woolford@york.gov.uk
NUTS: UKE21
Cyfeiriad(au) rhyngrwyd
Prif gyfeiriad: https://www.york.gov.uk
Cyfeiriad proffil y prynwr: https://yortender.eu-supply.com/ctm/Company/CompanyInformation/Index/103839
I.3) Cyfathrebu
Mae'r dogfennau caffael ar gael ar gyfer mynediad uniongyrchol anghyfyngedig a llawn, yn rhad ac am ddim ar:
https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=72904&B=UK
Gellir cael gwybodaeth ychwanegol o'r cyfeiriad uchod
Rhaid anfon tendrau neu geisiadau i gymryd rhan yn electronig at:
https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=72904&B=UK
Rhaid anfon tendrau neu geisiadau i gymryd rhan i'r cyfeiriad uchod:
I.4) Y math o awdurdod contractio
Awdurdod rhanbarthol neu leol
I.5) Prif weithgaredd
Gwasanaethau cyhoeddus cyffredinol
Adran II: Gwrthrych
II.1) Cwmpas y caffaeliad
II.1.1) Teitl
Independent Persons Service for City of York Council Children’s Social Care Complaints Procedure
Cyfeirnod: 78783
II.1.2) Prif god CPV
85000000
II.1.3) Y math o gontract
Gwasanaethau
II.1.4) Disgrifiad byr
The Council is seeking to award a contract to an agency (The Supplier) that will be able to provide people to oversee complaint investigations and, on some occasions, lead investigations into complaints made about any aspect of Children’s Social Care Services and potentially on occasion in Adult or Corporate Services.
II.1.5) Cyfanswm gwerth amcangyfrifedig
Gwerth heb gynnwys TAW: 250 000.00 GBP
II.1.6) Gwybodaeth am lotiau
Mae’r contract hwn wedi’i rannu’n lotiau:
Na
II.2) Disgrifiad
II.2.2) Cod(au) CPV ychwanegol
79720000
II.2.3) Man cyflawni
Cod NUTS:
UKE21
II.2.4) Disgrifiad o’r caffaeliad
City of York Council requires an agency (The Supplier) that will be able to provide people to oversee complaint investigations and, on some occasions, lead investigations into complaints made about any aspect of Children’s Social Care Services and potentially on occasion in Adult or Corporate Services. The Supplier must recruit and supervise a sufficient number of suitably qualified and experienced staff to work on a flexible basis as and when required. The Supplier must ensure the process of the investigation is independent, comprehensive, transparent and fair and is delivered in accordance with the Government guidance ‘Getting the Best from Complaints’.
Where required the Supplier will need to interview the complainant and relevant members of staff, review policy, procedure, government legislation using virtual/remote channels and only in person where there is a specific need that has been discussed and agreed with us/the council/the team and case notes and produce a report in an agreed format and within the appropriate timescales to comply with legislation and good practice. The reports will need to detail how they investigated the complaint the conclusions they reached and any recommendations for resolving the complaint, whilst having due regard to issues such as data protection, duty of care to vulnerable customers and be written in a style appropriate to the individual customers.
II.2.5) Meini prawf dyfarnu
Nid pris yw’r unig faen prawf dyfarnu a dim ond yn y dogfennau caffael y mae’r holl feini prawf wedi’u nodi
II.2.7) Hyd y contract, y cytundeb fframwaith neu’r system brynu ddynamig
Hyd mewn misoedd: 60
Gall y contract hwn gael ei adnewyddu: Na
II.2.9) Gwybodaeth am y cyfyngiadau ar nifer yr ymgeiswyr a gaiff eu gwahodd
II.2.10) Gwybodaeth am amrywiadau
Derbynnir amrywiadau:
Na
II.2.11) Gwybodaeth am opsiynau
Opsiynau:
Na
II.2.13) Gwybodaeth am Gronfeydd yr Undeb Ewropeaidd
Mae'r broses gaffael yn gysylltiedig â phrosiect a/neu raglen a ariennir gan gronfeydd yr Undeb Ewropeaidd:
Na
II.2.14) Gwybodaeth ychwanegol
Interested parties can download the Selection Questionnaire (SQ) and Tender documents directly from https://yortender.eu-supply.com using the Yortender reference: 78783. The procurement documentation should be completed and returned by no later than the deadline specified in IV.3.4. Late submissions will not be accepted.
Section III: Gwybodaeth gyfreithiol, economaidd, ariannol a thechnegol
III.1) Amodau ar gyfer cymryd rhan
III.1.2) Statws economaidd ac ariannol
Meini prawf dethol fel y’u nodir yn y dogfennau caffael
III.1.3) Gallu technegol a phroffesiynol
Meini prawf dethol fel y’u nodir yn y dogfennau caffael
III.2) Amodau sy’n gysylltiedig â’r contract
Section IV: Gweithdrefn
IV.1) Disgrifiad
IV.1.1) Y math o weithdrefn
Gweithdrefn agored
IV.1.8) Gwybodaeth am Gytundeb Caffael y Llywodraeth (GPA)
The procurement is covered by the Government Procurement Agreement:
Ydy
IV.2) Gwybodaeth weinyddol
IV.2.2) Terfyn amser i dendrau neu geisiadau i gymryd rhan ddod i law
Dyddiad:
15/11/2023
Amser lleol: 12:00
IV.2.4) Ym mha iaith/ieithoedd y gellir cyflwyno tendrau neu geisiadau i gymryd rhan
EN
IV.2.7) Amodau ar gyfer agor tendrau
Dyddiad:
15/11/2023
Amser lleol: 12:00
Section VI: Gwybodaeth ategol
VI.1) Gwybodaeth am ailddigwydd
Caffaeliad cylchol yw hwn:
Na
VI.4) Gweithdrefnau adolygu
VI.4.1) Corff adolygu
The High Court of Justice
The Strand
London
WC2A 2LL
UK
VI.5) Dyddiad anfon yr hysbysiad hwn
10/10/2023