Cynnwys

Crynodeb

OCID:: ocds-kuma6s-144970
Cyhoeddwyd gan:: Tai Tarian Ltd
ID Awudurdod:: AA1087
Dyddiad cyhoeddi:: 02 Hydref 2024
Dyddiad Cau:: -
Math o hysbysiad:: SF01 Hysbysiad Gwybodaeth Blaenorol (PIN)
Mae ganddo ddogfennau:: Nac Ydi
Wedi SPD:: Nac Ydi
Mae ganddo gynllun lleihau carbon:: Nac Ydi

Crynodeb

Tai Tarian is a not-for-profit Registered Social Landlord that was set up in March 2011 to manage, maintain and improve over 9,000 properties spread throughout the Neath Port Talbot County Borough. Tai Tarian are undertaking an organisation wide Transformation Programme consisting of five inter-linking workstreams: 1) Customer Experience – At the root of the strategic themes upon which all others are built is customer experience. We have a clear need to continuously assess the services, experience and customer journey with an aim of becoming externally accredited/recognised for our high-quality customer experience. 2) Colleague Experience – It is apparent that a key theme of change is around the colleague experience and ensuring that we deliver the highest quality experience to create a high-performance environment that attracts and supports the best talent we can gain access to. 3) Organisational – There are a number of goals that sit at the organisational level, particularly around having absolute clarity on the offerings, services and resulting operating model that needs to orient more towards our customer experience. 4) Data and Digital – Much of how we will deliver in the future will be underpinned by modern platforms and applications that allow us to derive insight from our data, which will be well managed, in order to become an evidence based organisation that is delivering high quality digital experiences for all. 5) Business Systems – There is a significant level of legacy and technical debt that has been built up over time that will have to be addressed as part of the transformation. This theme picks up these underpinning activities that are necessary to enable the transformation. To support our transformation, we are looking to replace our existing business systems, with a goal to ensure our services are of the highest quality and that our employees and stakeholders are not burdened by inefficient processes and systems. This PIN is a Pre-Market Engagement issued by Tai Tarian to gain an understanding of options available in the market, prior to finalising our requirements ahead of the next stage of procurement. We are also looking for this PIN to guide what areas we should cover in the procurement to ensure we select the best products for Tai Tarian. CPV: 48000000, 48810000, 48781000, 48780000, 48627000, 48610000, 48625000, 72253200, 48812000, 48510000, 48400000.

Testun llawn y rhybydd

Hysbysiad gwybodaeth ymlaen llaw

Hysbysiad gwybodaeth ymlaen llaw yn unig yw hwn

Adran I: Endid contractio

I.1) Enw a chyfeiriad

Tai Tarian Ltd

Ty Gwyn, Brunel Way, Baglan Energy Park

Neath

SA11 2FP

Ffôn: +44 1639505890

E-bost: procurement@taitarian.co.uk

NUTS: UK

Cyfeiriad(au) rhyngrwyd

Prif gyfeiriad: http://www.taitarian.co.uk

Cyfeiriad proffil y prynwr: https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA1087

I.3) Cyfathrebu

Gellir cael gwybodaeth ychwanegol o'r cyfeiriad uchod

I.4) Y math o awdurdod contractio

Arall: Registered Social Landlord

I.5) Prif weithgaredd

Tai ac amwynderau cymunedol

Adran II: Gwrthrych

II.1) Cwmpas y caffaeliad

II.1.1) Teitl

Replacement of Business Systems

II.1.2) Prif god CPV

48000000

II.1.3) Y math o gontract

Cyflenwadau

II.1.4) Disgrifiad byr

Tai Tarian is a not-for-profit Registered Social Landlord that was set up in March 2011 to manage, maintain and improve over 9,000 properties spread throughout the Neath Port Talbot County Borough.

Tai Tarian are undertaking an organisation wide Transformation Programme consisting of five inter-linking workstreams:

1) Customer Experience – At the root of the strategic themes upon which all others are built is customer experience. We have a clear need to continuously assess the services, experience and customer journey with an aim of becoming externally accredited/recognised for our high-quality customer experience.

2) Colleague Experience – It is apparent that a key theme of change is around the colleague experience and ensuring that we deliver the highest quality experience to create a high-performance environment that attracts and supports the best talent we can gain access to.

3) Organisational – There are a number of goals that sit at the organisational level, particularly around having absolute clarity on the offerings, services and resulting operating model that needs to orient more towards our customer experience.

4) Data and Digital – Much of how we will deliver in the future will be underpinned by modern platforms and applications that allow us to derive insight from our data, which will be well managed, in order to become an evidence based organisation that is delivering high quality digital experiences for all.

5) Business Systems – There is a significant level of legacy and technical debt that has been built up over time that will have to be addressed as part of the transformation. This theme picks up these underpinning activities that are necessary to enable the transformation.

To support our transformation, we are looking to replace our existing business systems, with a goal to ensure our services are of the highest quality and that our employees and stakeholders are not burdened by inefficient processes and systems.

This PIN is a Pre-Market Engagement issued by Tai Tarian to gain an understanding of options available in the market, prior to finalising our requirements ahead of the next stage of procurement. We are also looking for this PIN to guide what areas we should cover in the procurement to ensure we select the best products for Tai Tarian.

II.1.6) Gwybodaeth am lotiau

Mae’r contract hwn wedi’i rannu’n lotiau: Na

II.2) Disgrifiad

II.2.2) Cod(au) CPV ychwanegol

48810000

48781000

48780000

48627000

48610000

48625000

72253200

48812000

48510000

48400000

II.2.3) Man cyflawni

Cod NUTS:

UKL17

II.2.4) Disgrifiad o’r caffaeliad

We want our core business systems to work in a way that:

- Supports standard ways of working, better data collection, accuracy, completeness, and security (particularly in a mobile working environment).

- Enhances colleague experience and efficiency and effectiveness of operational decision making through standardised and ad hoc reporting.

- Creates a single view of a person/property record, removing double-handling and manual inefficiencies.

- Has the ability to transform service delivery through improving digital ways of working for customers, staff and contractors.

- Enables the management team to take a holistic view of the people (our tenants) and the property they live in, intuitively collecting, grouping and consolidating data which makes the identification of patterns, trends and insights easy.

- Supports enhancements in the customer experience.

- Supports an ‘industry standardised’ IT architecture, open APIs and the ability to extract data into an organisation data warehouse / lake.

- Demonstrates future proofing and scalability for a 10-15 year, horizon.

The first phase of our business systems replacement programme includes the following areas:

- Asset management (including properties, land, garages, shops and wider assets)

- Property maintenance and work order management

- Finance

- Housing management (ensuring compatibility with Renting Homes Wales Act)

- Proactive and predictive income management

- Customer safety (Property Compliance)

- Case management (e.g. Anti-Social Behaviour, Damp Mould and Condensation, Financial Inclusion)

- Customer relationship management

- Agile/Mobile working

- Workflow

- Work scheduling across multiple teams, e.g. Property maintenance, Property Improvement, Housing, Customer Safety etc.

Interested suppliers should note that Tai Tarian anticipates awarding contracts in Lots, but these are yet to be finalised and will be confirmed following the Pre-Market Engagement.

Interested suppliers are invited to attend ‘Meet the Buyer’ sessions, held throughout the month of November at Tai Tarian’s head office, Ty Gwyn.

To register your interest in attending please email procurement@taitarian.co.uk

The deadline to register is 12PM Wednesday 30th October 2024.

The session will allow interested suppliers the opportunity to meet with Tai Tarian’s representatives to gain an understanding of our requirements.

In addition to this, Tai Tarian hopes that by providing this opportunity, suppliers can demonstrate what is currently possible in the market and to help shape our requirements moving forward.

For example, we are asking interested suppliers:

- How their systems could bring benefit to Tai Tarian and our stakeholders.

- To provide a demonstration of their proposed solution.

- What makes a contract attractive to them.

- Their experience of undertaking similar contracts.

- Their experience both within and outside the Housing sector.

- Lessons learnt from previous contracts.

- Why they want to work with Tai Tarian.

- Innovative ways of working (doing things differently)

Please note that ‘Meet the Buyer’ sessions will only be carried out on specified days during November and that slots will be allocated on a first come first served basis. When all slots are filled, we will be unable to extend these sessions further.

Please note that recording an interest is voluntary and potential tenderers will not be advantaged or disadvantaged through participation in any ‘Meet the Buyer’ session and any discussions held will not form part of any formal tender process. Tai Tarian reserves the right to change its requirements prior to the Contract Notice being issued and this PIN does not commit Tai Tarian to undertake any procurement process.

It is anticipated that a Contract Notice will be published early January 2025.

II.3) Dyddiad amcangyfrifedig ar gyfer cyhoeddi’r hysbysiad contract:

31/01/2025

Section IV: Gweithdrefn

IV.1) Disgrifiad

IV.1.8) Gwybodaeth am Gytundeb Caffael y Llywodraeth (GPA)

The procurement is covered by the Government Procurement Agreement: Ydy

Section VI: Gwybodaeth ategol

VI.3) Gwybodaeth ychwanegol

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at http://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=144970.

(WA Ref:144970)

VI.5) Dyddiad anfon yr hysbysiad hwn

02/10/2024

Codio

Categorïau nwyddau

ID	Teitl	Prif gategori
72253200	Gwasanaethau cymorth systemau	Gwasanaethau cymorth a desg gymorth
48510000	Pecyn meddalwedd cyfathrebu	Pecyn meddalwedd cyfathrebu ac amlgyfrwng
48781000	Pecyn meddalwedd rheoli systemau	Pecyn meddalwedd rheoli systemau, storio a chynnwys
48780000	Pecyn meddalwedd rheoli systemau, storio a chynnwys	Rhaglenni gwasanaethu pecynnau meddalwedd
48627000	Pecyn meddalwedd system weithredu amser real	Systemau gweithredu
48400000	Pecyn meddalwedd trafodion busnes a busnes personol	Systemau pecynnau meddalwedd a gwybodaeth
48610000	Systemau cronfa ddata	Pecyn meddalwedd cronfa ddata a meddalwedd gweithredu
48625000	Systemau gweithredu systemau agored	Systemau gweithredu
48810000	Systemau gwybodaeth	Systemau a gweinyddion gwybodaeth
48812000	Systemau gwybodaeth ariannol	Systemau gwybodaeth
48000000	Systemau pecynnau meddalwedd a gwybodaeth	Gwasanaethau Cyfrifiadurol a Chysylltiedig

Lleoliadau Dosbarthu

ID	Disgrifiad
1017	Pen-y-bont ar Ogwr a Castell-Nedd Port Talbot

Cyfyngiadau Rhanbarthol ar y Rhybuddion

Mae’r prynwr wedi cyfyngu’r rhybuddion ar gyfer yr hysbysiad hwn i gyflenwyr yn y rhanbarthau canlynol.

ID	Disgrifiad
Nid oes cyfyngiadau ar y rhybuddion ar gyfer yr hysbysiad hwn.

Ynglŷn â'r prynwr

Prif gyswllt:: procurement@taitarian.co.uk
Cyswllt gweinyddol:: N/a
Cyswllt technegol:: N/a
Cyswllt arall:: N/a

Gwybodaeth bellach

Dyddiad	Manylion
Nid oes unrhyw wybodaeth bellach wedi'i lanlwytho.

Cwestiynau ac Atebion

Gofyn unrhyw gwestiynau y gall fod gennych ynghylch yr hysbysiad hwn i'r prynwr. Er mwyn gofyn cwestiwn neu gwestiynau i'r prynwr cliciwch ar y botwm "Gweld Cwestiynau ac Atebion".