Hedyn Out of Hours Call Handling Services Preliminary Market Engagement

Cyfeirnod caffael

HEDYN/CENA/2618

Disgrifiad caffael

Tai Hedyn Limited, trading as Hedyn, was formed on the 1st April 2025 following the merger of Melin Homes Limited and Newport City Homes Housing Association Limited. Hedyn is now the second largest housing association in Wales, operating across South-East Wales within the local authority areas of Newport, Torfaen, Monmouthshire, Blaenau Gwent and Powys. Hedyn owns and manages approximately 15,000 properties of mixed tenure, including social rented homes, leasehold properties, shared ownership homes, supported housing and communal residential buildings.

Hedyn is undertaking this pre-market engagement exercise to gather information that will help inform the future procurement of its Out-of-Hours Call Handling Service. Hedyn requires a service provider to manage and provide out of hours handling services outside of normal business hours.

Through a Microsoft Forms questionnaire, Hedyn is seeking feedback on current market practices, service delivery models, innovation, and best practice to support the development of Hedyn's future requirements and specification. Hedyn are particularly interested in understanding opportunities to improve service efficiency and resident experience, as well as any emerging trends or developments within the sector.

Suppliers are invited to complete the questionnaire using the link provided below. The questionnaire will close on the 17th November at 12pm. Responses will be reviewed as they are received and will be used to help inform Hedyn's future service requirements, specification, and procurement approach.

Microsoft Forms Link: https://forms.cloud.microsoft/e/azJNCpGxb0

This exercise is for information-gathering purposes only. Any costs incurred in responding to this questionnaire will not be reimbursed by Hedyn. Information provided may be used to help inform the development of the service specification, procurement strategy, and future requirements.

Prif gategori

Gwasanaethau

Rhanbarthau cyflawni

• UKL21 - Monmouthshire and Newport

Cyfanswm gwerth (amcangyfrif)

625000.00 GBP Heb gynnwys TAW

750000.00 GBP Gan gynnwys TAW

Dyddiadau contract (amcangyfrif)

01 Ebrill 2027, 00:00yb to 01 Ebrill 2029, 23:59yh

Dyddiad gorffen yr estyniad (os defnyddir yr holl estyniadau): 01 Ebrill 2031

Tai Hedyn Limited

A yw cyfanswm y gwerth uwchlaw'r trothwy?

Uwchben y trothwy

Dosbarthiadau CPV

• 79510000 - Gwasanaethau ateb ffôn

Rhanbarthau cyflawni

• UKL21 - Monmouthshire and Newport

Cynaladwyedd

Busnesau bach a chanolig (BBaCh)

Dyddiad cychwyn y contract (amcangyfrif)

01 Ebrill 2027, 00:00yb

Dyddiad diwedd y contract (amcangyfrif)

01 Ebrill 2029, 23:59yh

Dyddiad gorffen yr estyniad (amcangyfrif)

01 Ebrill 2031, 23:59yh

A ellir ymestyn y contract?

Oes

Disgrifiad o'r broses ymgysylltu

Suppliers are invited to complete the questionnaire using the link provided below. The questionnaire will close on the 17th November at 12pm. Responses will be reviewed as they are received and will be used to help inform Hedyn's future service requirements, specification, and procurement approach.

Microsoft Forms Link: https://forms.cloud.microsoft/e/azJNCpGxb0

Dyddiad dyledus

17 Tachwedd 2026, 23:59yh

A yw’r cyfnod ymgysylltu eisoes wedi dod i ben?

Nac ydw

Dyddiad cyhoeddi hysbysiad tendro (amcangyfrif)

01 Rhagfyr 2026