Cynnwys

Crynodeb

OCID:: ocds-kuma6s-104444
Cyhoeddwyd gan:: Chwarae Teg
ID Awudurdod:: AA0901
Dyddiad cyhoeddi:: 01 Hydref 2020
Dyddiad Cau:: 04 Tachwedd 2020
Math o hysbysiad:: Hysbysiad o Gontract
Mae ganddo ddogfennau:: Yndi
Wedi SPD:: Yndi
Mae ganddo gynllun lleihau carbon:: AMH

Crynodeb

Chwarae Teg are looking to procure the provision of the Support, Maintenance and Development of Microsoft Dynamics 365. Tenderers are requested to understand the specification document and ensure the specified requirements can be achieved. Your understanding of our requirements shall be reflected in your Pricing Schedule (Appendix 2). Chwarae Teg is looking for a D365 service partner that can support our D365 system both currently and in the future, but that will also add value through proactive recommendations and enhancements that will support Chwarae Teg’s future strategy and growth. The requirements set out in the following sections are intended to allow the Supplier to demonstrate its ability to support and develop Chwarae Teg’s D365 system in a competent way and also its ability to recommend enhancements and new solutions where directed. Chwarae Teg is looking for a solution which: Is easy to manage both commercially and operationally. Commercially o Providing Chwarae Teg with clear upfront pricing for any potential development work which allows accurate budgeting over the term of the Contract. o Is cost-effective both at the start of the Contract and as the service grows. o Gives up to date monthly information on the contract and remaining value. Operationally o The supplier acting as single point of contact for all of Chwarae Teg’s D365 maintenance, support and development requirements and management of third party providers. o Investigates and resolves maintenance and support issues quickly and efficiently in line with agreed timelines set out in the Maintenance and Support contract. o Completes any approved development work in line with agreed timescales and project plans (sometimes requiring out of normal business hours support). o Are flexible with respect to future requirements and service options. Chwarae Teg must not be limited in respect of additions or amendments to the solution except as provided in the contract. o Provides timely advice on advances of functionality and capabilities in the Dynamics CRM environment which could be beneficial to our Dynamics CRM system. o Provide support/training to CT staff members when requested to provide the organisation to be more self-efficient in the future.

Testun llawn y rhybydd

HYSBYSIAD O GONTRACT - CENEDLAETHOL

Math o Hysbysiad : SERVICES

1 Manylion yr Awdurdod

1.1 Enw a Chyfeiriad yr Awdurdod

Enw Swyddogol: Chwarae Teg
Cyfeiriad Post: Finance & Operations, 1st Floor Anchor Court, Keen Road,
Tref: Cardiff	Cod Post: CF24 5JW	Gwlad: UK
At sylw: Julie Stenlake	Ffôn: +44 2920462745
E-bost: tenders@chwaraeteg.com	Ffacs:
Cyfeiriad Gwe (URL): http://www.cteg.org.uk Mynediad electronig at wybodaeth: www.sell2wales.gov.wales Cyflwyno tendrau a cheisiadau i gymryd rhan yn electronig: www.sell2wales.gov.wales

1.2 Cyfeiriad ar gyfer cael dogfennaeth

Enw Swyddogol: Chwarae Teg
Cyfeiriad Post: Finance & Operations, 1st Floor Anchor Court, Keen Road,
Tref: Cardiff	Cod Post: CF24 5JW	Gwlad: UK
At sylw: Julie Stenlake	Ffôn: +44 2920462745
E-bost: tenders@chwaraeteg.com	Ffacs:
Cyfeiriad Gwe (URL): http://www.cteg.org.uk

1.3 Mae'n rhaid dychwelyd dogfennau wedi'u cwblhau at:

Enw Swyddogol: Chwarae Teg
Cyfeiriad Post: Finance & Operations, 1st Floor Anchor Court, Keen Road,
Tref: Cardiff	Cod Post: CF24 5JW	Gwlad: UK
At sylw: Julie Stenlake	Ffôn: +44 2920462745
E-bost: tenders@chwaraeteg.com	Ffacs:
Cyfeiriad Gwe (URL): http://www.cteg.org.uk

2 Manylion y Contract

2.1 Teitl

AN2030 Support, Maintenance and Development and Microsoft Dynamics 365

2.2 Disgrifiad o'r nwyddau neu'r gwasanaethau sydd eu hangen

Chwarae Teg are looking to procure the provision of the Support, Maintenance and Development of Microsoft Dynamics 365.

Tenderers are requested to understand the specification document and ensure the specified requirements can be achieved. Your understanding of our requirements shall be reflected in your Pricing Schedule (Appendix 2).

Chwarae Teg is looking for a D365 service partner that can support our D365 system both currently and in the future, but that will also add value through proactive recommendations and enhancements that will support Chwarae Teg’s future strategy and growth. The requirements set out in the following sections are intended to allow the Supplier to demonstrate its ability to support and develop Chwarae Teg’s D365 system in a competent way and also its ability to recommend enhancements and new solutions where directed.

Chwarae Teg is looking for a solution which:

Is easy to manage both commercially and operationally.

Commercially

o Providing Chwarae Teg with clear upfront pricing for any potential development work which allows accurate budgeting over the term of the Contract.

o Is cost-effective both at the start of the Contract and as the service grows.

o Gives up to date monthly information on the contract and remaining value.

Operationally

o The supplier acting as single point of contact for all of Chwarae Teg’s D365 maintenance, support and development requirements and management of third party providers.

o Investigates and resolves maintenance and support issues quickly and efficiently in line with agreed timelines set out in the Maintenance and Support contract.

o Completes any approved development work in line with agreed timescales and project plans (sometimes requiring out of normal business hours support).

o Are flexible with respect to future requirements and service options. Chwarae Teg must not be limited in respect of additions or amendments to the solution except as provided in the contract.

o Provides timely advice on advances of functionality and capabilities in the Dynamics CRM environment which could be beneficial to our Dynamics CRM system.

o Provide support/training to CT staff members when requested to provide the organisation to be more self-efficient in the future.

NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=104444.

The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.

Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems.

2.3 Cod a Dosbarthiad yr Hysbysiad

a) Codau Nwyddau

	Cod		Disgrifiad
	48000000		Software package and information systems
	72000000		IT services: consulting, software development, Internet and support
	72200000		Software programming and consultancy services
	72210000		Programming services of packaged software products
	72211000		Programming services of systems and user software
	72212000		Programming services of application software
	72220000		Systems and technical consultancy services
	72230000		Custom software development services
	72232000		Development of transaction processing and custom software
	72240000		Systems analysis and programming services
	72250000		System and support services
	72260000		Software-related services
	72261000		Software support services
	72262000		Software development services
	72263000		Software implementation services
	72264000		Software reproduction services
	72265000		Software configuration services
	72266000		Software consultancy services
	72267000		Software maintenance and repair services
	72268000		Software supply services
	72300000		Data services
	72310000		Data-processing services
	72312000		Data entry services
	72312100		Data preparation services
	72312200		Optical character recognition services
	72313000		Data capture services
	72314000		Data collection and collation services
	72315000		Data network management and support services
	72315100		Data network support services
	72315200		Data network management services
	72316000		Data analysis services
	72317000		Data storage services
	72318000		Data transmission services
	72319000		Data supply services
	72320000		Database services
	72321000		Added-value database services
	72322000		Data management services
	72330000		Content or data standardization and classification services
	72500000		Computer-related services
	72510000		Computer-related management services
	72511000		Network management software services
	72512000		Document management services
	72590000		Computer-related professional services
	72591000		Development of service level agreements
	72600000		Computer support and consultancy services
	72610000		Computer support services
	72611000		Technical computer support services
	72800000		Computer audit and testing services
	72810000		Computer audit services
	72820000		Computer testing services

b) Lleoliad/Ardal Cyflawni

	Cod		Lleoliad
	100		UK - All
	1000		WALES
	1010		West Wales and The Valleys
	1011		Isle of Anglesey
	1012		Gwynedd
	1013		Conwy and Denbighshire
	1014		South West Wales (Carmarthenshire, Pembrokeshire, Ceredigion)
	1015		Central Valleys (Merthyr Tydfil, Rhondda Cynon Taf)
	1016		Gwent Valleys (Torfaen, Blaenau Gwent, Caerphilly)
	1017		Bridgend and Neath Port Talbot
	1018		Swansea
	1020		East Wales
	1021		Monmouthshire and Newport
	1022		Cardiff and Vale of Glamorgan
	1023		Flintshire and Wrexham
	1024		Powys

2.4 Cyfanswm maint neu gwmpas y tendr

3 Amodau ar gyfer Cymryd Rhan

3.1 Safonau gofynnol a'r cymhwyster sydd ei angen

4 Gwybodaeth Weinyddol

4.1 Math o Weithdrefn

Un cam

4.2 Rhif cyfeirnod a roddwyd i'r hysbysiad gan yr awdurdod contractio

AN2030

4.3 Terfynau Amser

Terfyn amser ar gyfer derbyn tendrau wedi'u cwblhau
04 - 11 - 2020 Amser 12:00

Dyddiad dyfarnu amcangyfrifedig 01 - 01 - 2021

4.5 Yr iaith neu'r ieithoedd y gellir ei/eu defnyddio i lunio tendrau neu geisiadau i gymryd rhan

4.6 Blwch Postio Cyflwyno Tendrau

Mae'r awdurdod dyfarnu wedi nodi y bydd yn derbyn ymatebion electronig i'r hysbysiad hwn drwy'r Blwch Postio Cyflwyno Tendrau. Mae rhagor o fanylion ar gael yn https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx

5 Gwybodaeth Arall

5.1 Gwybodaeth Ychwanegol

(WA Ref:104444)

Download the ESPD document here: https://www.sell2wales.gov.wales/ESPD/ESPD_Download.aspx?id=104444

Relates to the following project/programme financed by EU Community Funds: Agile Nation 2

5.2 Dogfennaeth Ychwanegol

Mae'r dogfennau ychwanegol canlynol sy'n ymwneud â'r hysbysiad hwn ar gael o'r wefan:

AN2030 Support, Maintenance and Development of Microsoft Dynamics 365

Appendix 1 - Form of Tender

Appendix 2 - Pricing Schedule

Appendix 3 CTeg Standard Terms And Conditions.

Appendix 4 NDA v2.1

Appendix 5 - Code of Conduct Policy V2.1

Appendix 6 - Exit Strategy

5.3 Dyddiad cyhoeddi'r hysbysiad hwn

01 - 10 - 2020

SF 51a

Codio

Categorïau nwyddau

ID	Teitl	Prif gategori
72591000	Datblygu cytundebau lefel gwasanaeth	Gwasanaethau proffesiynol cyfrifiadurol
72232000	Datblygu meddalwedd prosesu trafodion a meddalwedd wedi’i theilwra	Gwasanaethau datblygu meddalwedd wedi’i deilwra
72312200	Gwasanaethau adnabod nodau gweledol	Gwasanaethau mewnbynnu data
72800000	Gwasanaethau archwilio a phrofi cyfrifiaduron	Gwasanaethau TG: ymgynghori, datblygu meddalwedd, y Rhyngrwyd a chymorth
72810000	Gwasanaethau archwilio cyfrifiaduron	Gwasanaethau archwilio a phrofi cyfrifiaduron
72264000	Gwasanaethau atgynhyrchu meddalwedd	Gwasanaethau sy’n gysylltiedig â meddalwedd
72314000	Gwasanaethau casglu a choladu data	Gwasanaethau prosesu data
72313000	Gwasanaethau casglu data	Gwasanaethau prosesu data
72315100	Gwasanaethau cefnogi rhwydweithiau data	Gwasanaethau rheoli a chefnogi rhwydweithiau data
72320000	Gwasanaethau cronfa ddata	Gwasanaethau data
72321000	Gwasanaethau cronfa ddata gwerth ychwanegol	Gwasanaethau cronfa ddata
72319000	Gwasanaethau cyflenwi data	Gwasanaethau prosesu data
72268000	Gwasanaethau cyflenwi meddalwedd	Gwasanaethau sy’n gysylltiedig â meddalwedd
72500000	Gwasanaethau cyfrifiadurol	Gwasanaethau TG: ymgynghori, datblygu meddalwedd, y Rhyngrwyd a chymorth
72600000	Gwasanaethau cymorth ac ymgynghori ar gyfrifiaduron	Gwasanaethau TG: ymgynghori, datblygu meddalwedd, y Rhyngrwyd a chymorth
72610000	Gwasanaethau cymorth cyfrifiadurol	Gwasanaethau cymorth ac ymgynghori ar gyfrifiaduron
72611000	Gwasanaethau cymorth cyfrifiadurol technegol	Gwasanaethau cymorth cyfrifiadurol
72261000	Gwasanaethau cymorth meddalwedd	Gwasanaethau sy’n gysylltiedig â meddalwedd
72267000	Gwasanaethau cynnal a chadw ac atgyweirio meddalwedd	Gwasanaethau sy’n gysylltiedig â meddalwedd
72240000	Gwasanaethau dadansoddi a rhaglenni systemau	Gwasanaethu rhaglennu meddalwedd ac ymgynghori ar feddalwedd
72316000	Gwasanaethau dansoddi data	Gwasanaethau prosesu data
72300000	Gwasanaethau data	Gwasanaethau TG: ymgynghori, datblygu meddalwedd, y Rhyngrwyd a chymorth
72262000	Gwasanaethau datblygu meddalwedd	Gwasanaethau sy’n gysylltiedig â meddalwedd
72230000	Gwasanaethau datblygu meddalwedd wedi’i deilwra	Gwasanaethu rhaglennu meddalwedd ac ymgynghori ar feddalwedd
72265000	Gwasanaethau ffurfweddu meddalwedd	Gwasanaethau sy’n gysylltiedig â meddalwedd
72263000	Gwasanaethau gweithredu meddalwedd	Gwasanaethau sy’n gysylltiedig â meddalwedd
72511000	Gwasanaethau meddalwedd rheoli rhwydwaith	Gwasanaethau rheoli cyfrifiadurol
72312000	Gwasanaethau mewnbynnu data	Gwasanaethau prosesu data
72312100	Gwasanaethau paratoi data	Gwasanaethau mewnbynnu data
72590000	Gwasanaethau proffesiynol cyfrifiadurol	Gwasanaethau cyfrifiadurol
72820000	Gwasanaethau profi cyfrifiaduron	Gwasanaethau archwilio a phrofi cyfrifiaduron
72310000	Gwasanaethau prosesu data	Gwasanaethau data
72210000	Gwasanaethau rhaglennu cynhyrchion meddalwedd mewn pecyn	Gwasanaethu rhaglennu meddalwedd ac ymgynghori ar feddalwedd
72212000	Gwasanaethau rhaglennu meddalwedd rhaglenni	Gwasanaethau rhaglennu cynhyrchion meddalwedd mewn pecyn
72211000	Gwasanaethau rhaglennu systemau a meddalwedd defnyddwyr	Gwasanaethau rhaglennu cynhyrchion meddalwedd mewn pecyn
72315000	Gwasanaethau rheoli a chefnogi rhwydweithiau data	Gwasanaethau prosesu data
72510000	Gwasanaethau rheoli cyfrifiadurol	Gwasanaethau cyfrifiadurol
72322000	Gwasanaethau rheoli data	Gwasanaethau cronfa ddata
72512000	Gwasanaethau rheoli dogfennau	Gwasanaethau rheoli cyfrifiadurol
72315200	Gwasanaethau rheoli rhwydweithiau data	Gwasanaethau rheoli a chefnogi rhwydweithiau data
72330000	Gwasanaethau safoni a dosbarthu cynnwys neu ddata	Gwasanaethau data
72317000	Gwasanaethau storio data	Gwasanaethau prosesu data
72260000	Gwasanaethau sy’n gysylltiedig â meddalwedd	Gwasanaethu rhaglennu meddalwedd ac ymgynghori ar feddalwedd
72250000	Gwasanaethau system a chymorth	Gwasanaethu rhaglennu meddalwedd ac ymgynghori ar feddalwedd
72000000	Gwasanaethau TG: ymgynghori, datblygu meddalwedd, y Rhyngrwyd a chymorth	Gwasanaethau Cyfrifiadurol a Chysylltiedig
72318000	Gwasanaethau trosglwyddo data	Gwasanaethau prosesu data
72266000	Gwasanaethau ymgynghori ar feddalwedd	Gwasanaethau sy’n gysylltiedig â meddalwedd
72220000	Gwasanaethau ymgynghori ar systemau a materion technegol	Gwasanaethu rhaglennu meddalwedd ac ymgynghori ar feddalwedd
72200000	Gwasanaethu rhaglennu meddalwedd ac ymgynghori ar feddalwedd	Gwasanaethau TG: ymgynghori, datblygu meddalwedd, y Rhyngrwyd a chymorth
48000000	Systemau pecynnau meddalwedd a gwybodaeth	Gwasanaethau Cyfrifiadurol a Chysylltiedig

Lleoliadau Dosbarthu

ID	Disgrifiad
1018	Abertawe
1022	Caerdydd a Bro Morgannwg
1013	Conwy a Sir Ddinbych
1015	Cymoedd Canalog (Merthyr Tudful, Rhondda Cynon Taf)
1016	Cymoedd Gwent (Torfaen, Blaenau Gwent, Caerffili)
1000	CYMRU
1014	De-orllewin Cymru (Sir Gaerfyrddin, Sir Benfro, Ceredigion)
100	DU - I gyd
1020	Dwyrain Cymru
1010	Gorllewin Cymru a'r Cymoedd
1012	Gwynedd
1017	Pen-y-bont ar Ogwr a Castell-Nedd Port Talbot
1024	Powys
1021	Sir Fynwy a Chasnewydd
1023	Sir y Fflint a Wrecsam
1011	Ynys Môn

Cyfyngiadau Rhanbarthol ar y Rhybuddion

Mae’r prynwr wedi cyfyngu’r rhybuddion ar gyfer yr hysbysiad hwn i gyflenwyr yn y rhanbarthau canlynol.

ID	Disgrifiad
Nid oes cyfyngiadau ar y rhybuddion ar gyfer yr hysbysiad hwn.

Teulu dogfennau

Manylion hysbysiad
OCT346599: AN2030 Support, Maintenance and Development and Microsoft Dynamics 365 Dyddiad cyhoeddi: 01 Hydref 2020 Dyddiad Cau: 04 Tachwedd 2020 00:00 Math o hysbysiad: Hysbysiad o Gontract Enw Awdurdod: Chwarae Teg
JAN356648: AN2030 Support, Maintenance and Development and Microsoft Dynamics 365 Dyddiad cyhoeddi: 06 Ionawr 2021 Math o hysbysiad: Hysbysiad o Ddyfarnu Contract Enw Awdurdod: Chwarae Teg

Ynglŷn â'r prynwr

Prif gyswllt:: tenders@chwaraeteg.com
Cyswllt gweinyddol:: tenders@chwaraeteg.com
Cyswllt technegol:: N/a
Cyswllt arall:: tenders@chwaraeteg.com

Gwybodaeth bellach

Dyddiad	Manylion
16/10/2020 16:13	Question from Supplier Q: We note that the terms and conditions provided should be accepted as part of our bid submission without any additional terms or amendments. In principle, we are happy to contract using customer’s terms and conditions as a start point, but we would require some amendment to key areas in order to better reflect the risk and reward of each party. For example, we note there is no cap on the supplier’s general limit of liability, and there are wide ranging indemnities sought from the supplier for any breach, amongst other areas. We are not able to contract on the terms and conditions as they currently stand but would welcome a discussion with the customer with a view to finding a mutually acceptable position. Alternatively, we can provide a copy of our own terms and conditions which reflect our standard service offering. Please could you advise how we should proceed to allow us to submit a competitive bid. A: Our Terms and Conditions are our standard terms and we would be happy to accommodate your Ts&Cs for this particular contract and negotiate where appropriate.
27/10/2020 09:48	ADDED FILE: AN2030 Revised Timescales Please see Page 8 for revised timescales
03/11/2020 11:50	Reminder Dear Suppliers, Thank you for expressing an interest for the Support, Maintenance and Development of Microsoft Dynamics 365 Invitation to Tender. This is a gentle reminder that the closing date for submissions is tomorrow (Wednesday 4th November at 12 midday). We look forward to receiving your proposals.
04/11/2020 11:04	Deadline for submission is today 4th Nov 2020 at 12 midday Dear Suppliers, This is a gentle reminder that the closing date for submissions is today (Wednesday 4th November at 12 midday). Please ensure that sufficient time is allocated for uploading of documents. Tenders will only be accepted via Sell2Wales postbox.

Blwch Post

Mae'r awdurdod dyfarnu wedi nodi y bydd yn derbyn ymatebion electronig i'r hysbysiad hwn drwy'r Blwch Postio Cyflwyno Tendrau.

Cyflwyno eich ymateb i'r tendr yn electronig mewn amgylchedd diogel.

Er mwyn creu ymateb electronig, cliciwch ar y botwm "Ychwanegu at fy rhestr Diddordeb" ar frig y dudalen.

Am ragor o wybodaeth am y Blwch Postio, darllenwch y canllaw i ddefnyddwyr:

Blwch Postio Cyflwyno Tendrau ar gyfer Prynwyr a Chyflenwyr.

Cwestiynau ac Atebion

Gofyn unrhyw gwestiynau y gall fod gennych ynghylch yr hysbysiad hwn i'r prynwr. Er mwyn gofyn cwestiwn neu gwestiynau i'r prynwr cliciwch ar y botwm "Gweld Cwestiynau ac Atebion".