Crynodeb
- OCID:
- ocds-h6vhtk-051137
- Cyhoeddwyd gan:
- Transport for Wales Rail Limited (Utility Buyer)
- ID Awudurdod:
- AA80566
- Dyddiad cyhoeddi:
- 07 Gorffennaf 2025
- Dyddiad Cau:
- -
- Math o hysbysiad:
- UK6
- Mae ganddo ddogfennau:
- Nac Ydi
- Wedi SPD:
- Nac Ydi
- Mae ganddo gynllun lleihau carbon:
- AMH
Crynodeb
Transport for Wales Rail Limited (TfWRL) has awarded a contract for the design and delivery of a comprehensive mystery shopper programme to assess and improve customer experience across its transport network. The programme includes regular mystery shopping activities—covering stations, onboard services, and journeys undertaken by passengers with accessibility needs—across all modes of travel including rail, Metro, TrawsCymru, and Fflecsi, with provision for future multimodal travel.
Testun llawn y rhybydd
Cwmpas
Cyfeirnod caffael
TFW0869.00
Disgrifiad caffael
Transport for Wales Rail Limited (TfWRL) has awarded a contract for the design and delivery of a comprehensive mystery shopper programme to assess and improve customer experience across its transport network. The programme includes regular mystery shopping activities—covering stations, onboard services, and journeys undertaken by passengers with accessibility needs—across all modes of travel including rail, Metro, TrawsCymru, and Fflecsi, with provision for future multimodal travel.
Awdurdod contractio
Transport for Wales Rail Limited (Utility Buyer)
Cofrestr adnabod:
Cyfeiriad 1: 3 Llys Cadwyn
Tref/Dinas: Pontypridd
Côd post: CF37 4TH
Gwlad: United Kingdom
Gwefan: http://www.tfwrail.wales
Tŷ'r Cwmnïau: 12619906
Enw cyswllt: Chloe Allen
Ebost: chloe.allen@tfw.wales
Math o sefydliad: Awdurdod cyhoeddus - llywodraeth is-ganolog
Rheoliadau datganoledig sy'n berthnasol: Cymru
Cyflenwr
E.S.A (Market Research) Limited
Cofrestr adnabod:
Cyfeiriad 1: 12-20 Baron Street
Tref/Dinas: London
Côd post: N1 9LL
Gwlad: United Kingdom
Rhif y Sefydliad Caffael Cyhoeddus: PJJP-1725-YQYL
Ebost: contact.us@esa-retail.co.uk
Math:
Gweithdrefn
Math o weithdrefn
Open procedure
Cytundeb
Mystery Shop
ID: 1
Statws: Arfaeth
Lotiau cysylltiedig
1
Dyddiad y caiff y contract ei lofnodi (amcangyfrif)
18 Gorffennaf 2025, 23:59yh
A ellir ymestyn y contract hwn?: Oes
Gwerth
194740 GBP Heb gynnwys TAW
233688 GBP Gan gynnwys TAW
Prif gategori
Gwasanaethau
Dosbarthiadau CPV
- 79310000 - Gwasanaethau ymchwil marchnad
A yw cyfanswm y gwerth uwchlaw'r trothwy?
Uwchben y trothwy
Dyddiadau contract (amcangyfrif)
01 Medi 2025, 00:00yb to 01 Medi 2028, 23:59yh
Dyddiad gorffen yr estyniad (os defnyddir yr holl estyniadau): 01 Medi 2030
Codio
Categorïau nwyddau
| ID |
Teitl
|
Prif gategori
|
|
Nid oes unrhyw gategorïau nwyddau ar gyfer yr hysbysiad hwn.
|
Lleoliadau Dosbarthu
Teulu dogfennau
|
Manylion hysbysiad
|
- Dyddiad cyhoeddi:
- 12 Mai 2025
- Dyddiad Cau:
- 09 Mehefin 2025 12:00
- Math o hysbysiad:
- UK4
- Fersiwn:
- 1
- Enw Awdurdod:
- Transport for Wales Rail Limited (Utility Buyer)
|
- Dyddiad cyhoeddi:
- 07 Gorffennaf 2025
- Dyddiad Cau:
- Math o hysbysiad:
- UK6
- Fersiwn:
- 1
- Enw Awdurdod:
- Transport for Wales Rail Limited (Utility Buyer)
|
Ynglŷn â'r prynwr
- Prif gyswllt:
- n/a
- Cyswllt gweinyddol:
- n/a
- Cyswllt technegol:
- n/a
- Cyswllt arall:
- n/a